Question 1 The managers of Shangri-La believe that superior service is key to their differentiation strategy and they work to build a strong, service-based culture to ensure that each employee delivers service the “Shangri-La Way.” This culture encourages employees to go the extra mile and emphasizes the importance of acknowledging and fixing mistakes when made. The culture also encourages employees to take responsibility for customers’ satisfaction. Shangri-La Philosophy was to develop local
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officer of Shangri-La Hotels and Resorts, was thinking about a number of organizational issues that presented challenges to Shangri-La's rapid expansion strategy. There werethree major issues at hand: (1) the company was expanding into high-wage economies in Europe and North America; (2) the company was expanding its presence in China-a country where front-line employees were not used to exercising decision-making authority; and (3) newcomers in the Chinese hotel market were poaching Shangri-La's staff
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1.0 INTRODUCTION: SHANGRI-LA HOTELS & RESORTS [pic] The hospitality industry constitutes an economic sector with the fastest growth worldwide. At present, the industry continues to receive recognition as a profitable and progressive industry. The hospitality industry offers diverse opportunities for employees and varied services and features to customers. This means that overall industry actual and potential provisions are unlimited, which accounts for continuous shifts or adjustments
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2. Overview of Shangri-La Hotels & Resorts ----------------------------------------- 1 3. Board environment analysis -------------------------------------------------------- 2-3 4. Organizational resources of Shangri-La ----------------------------------------- 4-5 5. Hotels’ Strategies -------------------------------------------------------------------------6 6. Key issues confronting the Shangri-La --------------------------------------------7-8
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Shangri La Cairns offers many services and facilities within the hotel. Some of these include a business centre which includes Meeting Rooms / Boardrooms , 1 restaurant and 2 bars, a shopping arcade and a foreign exchange counter. Shangri-la Cairns offers 255 spacious guest rooms and suites overseeing the Marlin Marina. First built in 1989 Shangri-la Cairns experienced re-development in 2004 which improved the quality of the facilities available. With the hotel being located by the marina where
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& 2 star hotel locations. 3. Paying regular visits to all these hotels. 4. Samples of few items are also provided to some hotels on their request. 5. Shangri La starts using Caster Sugar and is interested to deal with other products that it had previously stopped or has not previously used. Quotation of items has been provided. 6. Crystal Salam places an order for Heera Panna Gold
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TABLE OF CONTENTS 1 LIST OF ACRONYMS 4 1. THE GENERIC COMPETITIVE STRATEGY AS WELL AS THE KEY ELEMENTS OF SHANGRI-LA HOTEL’S STRATEGY 5 2. ASPECTS THAT UNDERLIE SHANGRI-LA’S EFFORTS TO EXECUTE ITS STRATEGY (5) 6 3. CRITIQUE OF THE COMPANY’S TRAINING AND COMPENSATION POLICIES AS WELL AS CAREER GROWTH EFFORTS? 7 4. AN ASSESSMENT OF THE CULTURE AT SHANGRI-LA HOTELS AND WHAT IMPACT ‘THE MISSION STATEMENT’ HAS ON THE COMPANY’S CULTURE 9 5. CHALLENGES THE COMPANY FACES AS
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Annual Report 2012 TABLE OF CONTENTS 2 3 4 6 11 15 15 21 23 24 24 25 29 29 CORPORATE INFORMATION FINANCIAL HIGHLIGHTS CHAIRMAN’S STATEMENT DIRECTORS AND COMPANY SECRETARY SENIOR MANAGEMENT MANAGEMENT DISCUSSION AND ANALYSIS Performance Review Corporate Debt and Financial Conditions Treasury Policies Investment Properties Valuations Financial Assets Held for Trading – Trading Securities Development Programmes Disposal and Dilution of Interest Management Contracts for Hotels Owned by Third Parties
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MEDICAL TOURISM IN THAILAND Table of Contents Medical Tourism What is Medical Tourism Why Thailand? Medical Tourism in Thailand Why Thailand is No.1 in Medical Destination? What makes Thailand a prime Medical Destination? History of modern medical services Medical and health services currently provided Present policy of medical tourism of Thailand Medical treatments that Thailand offer Additional services for your recover period Medical standards of Thailand Rules and regulations 4 4 5 5 6 7
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The Manager’s Role in Strategic Human Resource Management The role of the Human Resource Manager is evolving with the change in competitive market environment and the realization that Human Resource Management must play a more strategic role in the success of an organization. (Mintzberg, H, Quinn, J B, Ghoshal, S (1989) Organizations that do not put their emphasis on attracting and retaining talents may find themselves in dire consequences, as their competitors may be outplaying them in the strategic
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