CUSTOMER SERVICE ORIENTATION Definition: Customer Service Orientation is an ability to see things from both the customer’s and the organization’s viewpoint and a willingness to consider both, even when they conflict, in coming to decisions. It is the desire to help or serve others, to meet their needs. It means focusing one’s efforts on discovering and meeting the consumer or client’s needs. “Customer” includes internal and external colleagues, clients, consumers, or anyone that the person
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CHAPTER 1 ASSESSING THE ENVIRONMENT POLITICAL, ECONOMIC, LEGAL, TECHNOLOGICAL LECTURE OUTLINE General Outline Opening Profile: India Becoming a Crucial Cog in the Machine at I.B.M. The Global Business Environment Management in Focus: A Small Company, A Global Approach Regional Trading Blocks Comparative Management in Focus: Opening Economy Revitalizes India Information Technology The Globalization of Human Capital The Global Manager’s Role The Political and Economic Environment
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|UBAAM19 | |Business communication and soft skills | |BBA – 3 year RKM Vivekananda college (evening) | |
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PSYCHOLOGICAL SCIENCE This course aims at preparing students for a professional journey in the growing field of psychology by creating interest and developing an understanding of basic concepts of the discipline. Its major concerns include fostering capability to meet the challenges of self-discovery and effective participation in responding to the needs of society. With a vision to create a balance between society and the individual, the course intends to enable students in developing abilities
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individual competencies, knowledge and skills are completed with programs which are developing ethical values. The activities which can satisfy the people’s needs to improve their personal skills have become determining factor in the welfare and living standard of society. Therefore, at the leading enterprises the personal development became a mission and goal. (M-H.Alford. Naughton, 2005) The opinion of Hutiray-Ralston (1998) is that the staff development is an on-going activity that involves organized
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|HUMAN RESOURCE POLICIES AND PRACTICES | LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. Contrast job descriptions with job specifications. 2. List the advantages of performance simulation tests over written tests. 3. Define four general skill categories. 4. Describe how career planning has changed in the last 20 years. 5. Explain
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INTRODUCTION: Leading is said to be a process in which the managers instruct, guide and oversee the performance of the workers to achieve predetermined goals. Leading is said to be the heart of management process. Planning, organizing, staffing has got no importance if leadership function does not take place. Leading initiates action and here actual work starts. Leadership is said to be consisting human factors. In simple words, it can be described as providing guidance to workers is doing work
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ANIMAL PROCEDURES COMMITTEE REVIEW OF COST-BENEFIT ASSESSMENT IN THE USE OF ANIMALS IN RESEARCH JUNE 2003 REPORT OF THE COST-BENEFIT WORKING GROUP OF THE ANIMAL PROCEDURES COMMITTEE PREFACE Letter to the Minister from Michael Banner, Chair of the Animal Procedures Committee 17 June 2003 Dear Ms Flint ANIMAL PROCEDURES COMMITTEE: RECOMMENDATIONS ON COST-BENEFIT ASSESSMENT UNDER THE ANIMALS (SCIENTIFIC PROCEDURES) ACT 1986 On behalf of the Animal Procedures Committee I enclose the Committee’s report
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dualism The theory of the Ideas is the base of Plato’s philosophy: the Ideas are not only the real objects ontologically speaking, but they are the authentically objects of knowledge epistemologically speaking. From the point of view of ethics and politics, they are the foundation of the right behaviour, and anthropologically speaking they are the base of Plato’s dualism and they even allow him demonstrate the immortality of the soul. Plato defends a clear ontological dualism
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Glossary of Sociological Terms |11-Plus Exam |Examination introduced with the 1944 Education Act, sat by all pupils in the state sector| | |at the age of 11. If they passed they went to the selective Grammar School, or if they | | |failed to the Secondary Modern School. This exam still exists in some counties such as | |
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