Hank Kolb, Director, Quality Assurance case study examines a manufacturing industrial plant that employs 1,200 people. Hank Kolb was the newly hired director, quality assurance. Kolb was warned by the general manager, Morganthal, about the “lack of a quality attitude” in the plant, and told Kolb that he “should try and do something about this.” Hank Kolb left a very good job to accept this position because he wanted a challenge and thought this company was serious about the importance of quality
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Fort Knox KY Bibliography March 2006 Lean Six Sigma Lean: Identifying 'waste' or ‘non-value-added activities’ from the customer perspective and then determining how to eliminate it the 'right' way. [Lean Six Sigma Institute] Lean Six Sigma: A business improvement methodology that maximizes shareholder value by achieving the fastest rate of improvement in customer satisfaction, cost, quality, process speed, and invested capital. [Lean Six Sigma Institute] http://www.army.mil/aeioo/rc/terms
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What Is Six Sigma? Impact The Roadmap to Customer Making Customers Feel Six Sigma Quality Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture. What is Six Sigma? First
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profitable and sought after businesses in the world. There are many methods and procedures that companies can implement to allow them to squeeze even further profit out of their current systems. * APPLE | IPHONE 5 – SIPOC : Companies introducing Lean Six Sigma for process improvement in its organization, demand a clear understanding of its current processes. SIPOC is an effective tool used in the initial Define stage of the DMAIC life cycle for high-level process mapping of key processes. SIPOC is an
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Unit VI Project Kyle Grove California InterContinental University Introduction The financial crisis of 2008, arguably more detrimental then the great depression, was a very complicated beast. Clearly the first trigger was the Republican administration deregulating dating back to the 1980’s with Ronald Reagan followed by both Bush’s. The Sept. 11 attacks on the World Trade Center also had a huge impact, directly correlating with a raise in the price of goods, increased national debt, and
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Competiveness, Strategy & Productivity Nicholas Deters Professor Ardy Management of Productions and Operations BSAB 420 11 December 2012 Abstract In our current society technological advancements, competitiveness, strategy and production are paramount in business relationships since technology advancements continue to gain momentum every day. Competition is what continues to enhance business strategy and production as companies strive to produce the latest technologically advanced product
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What Is Six Sigma? Six Sigma – what does it mean? Six Sigma at many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process from manufacturing to transactional and from product to service. The statistical representation of Six Sigma describes quantitatively how a process is performing
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Process Output Dimensions of quality Conformance quality Six Sigma Quality 6 • A philosophy and set of methods companies use to eliminate defects in their products and processes • Seeks to reduce variation in the processes that lead to product defects • The name “six sigma” refers to the variation that exists within plus or minus six standard deviations of the process outputs Six Sigma Quality Six Sigma Roadmap (DMAIC) Next Project Define Customers, Value, Problem
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Lean Management In operations, there are several different services that are involved with a company and the way it operates. The operations of a company’s products comes down to the tangibility of its output, production on demand or for inventory, customer-specific production, labor-intensive or automated operations, and the need for a physical production location. However, when developing the products, a company could lose much more money than it gains. This is due to redundancy, waste, and being
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(1) The Six Sigma Handbook, 3rd Edition. By: Thomas Pyzdek and Paul A. Keller. (2) Statistics for Six Sigma Made Easy! By: Warren Brusse Prerequisite: BUS 202 and 210 or STA 308 Required Materials: To take full advantage of the class, students should bring their textbooks, class notes, handouts, notebook, pencil/pen, calculator, and laptop computer (w/ charger) to each class. Allow $10 - $20 to purchase additional materials. Class Description: This class is an introduction to Lean Six Sigma Operations
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