Six Sigma is a set of tools and techniques/strategies for process improvement originally developed by Motorola in 1981.[1][2] Six Sigma became well known after Jack Welch made it a central focus of his business strategy at General Electric in 1995,[3] and today it is used in different sectors of industry.[4] Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes.[5]
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Juan A. Rodriguez LEAN & SIX SIGMA PROC 5000 May 9, 2013 Outline I. Introduction II. History of Lean and Six Sigma III. Lean Sigma IV. Six Sigma V. How Lean and Six Sigma are applied VI. Summary VII. Recommendation VIII. Conclusion Introduction: As our economic future hinges on the ability for organizations to cut cost and improve the quality of their products and services as well as develop new ideas in order to stay competitive, managers today still
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1.0 Introduction Customer call centers are increasingly playing a crucial role in providing higher customer satisfaction (Anton, 1997). Many business organizations have invest heavily in call centers as they see it as an effective way to keep customer satisfied as well as gaining competitive advantages. The purpose of this study is to critically access the operational method and strategies adopted in a technical support department of a call center in order to provide maximum customer satisfaction
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Table of Contents 2 Executive Summary 4 3 Situation analysis 5 3.1 Company overview 5 3.2 Evaluation of Process Management approach at D2D 6 3.3 Evaluation of Just in Time (JIT) techique 10 3.4 Benchmarking 11 3.5 SWOT Analysis 12 4. RECOMMENDATIONS 13 Creating a value system: 14 Development of a Strategy Map 15 Reviewing the Organisational Strategy 15 Organisational Performance 16 5. Conclusion 18 6. Bibliography 19 EXECUTIVE SUMMARY The author conducted a situation analysis for
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Lean For Personal Development By Salim Khan - 10/11/2012 MGT5090 Prof. R. Thompson Contents Page 1. Introduction 2 2. Lean Principals 3 3. Applying Lean in other Areas of my Life 6 4. Conclusion 7 5. References 7 1. Introduction Lean Management Defined: Lean management is a set of principles and business processes which are aimed at identifying and eliminating wasteful expenditure
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overall strategy and vision. Operational sustainability ensures that an organization has staying power in the market by making necessary adjustments to keep up “with the times”. All play a paramount role in realizing success in the market. Further, Six Sigma, a process improvement discipline, helps organizations remove redundancy in processes as well as waste. This helps ensure sustainability for an organization. Operational Efficiency: is defined as a business’ ability to offer customers the best
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Total Quality Management as a Tool for Organizational Change The case of Motorola by Sverker Alänge CIM Working Paper No: WP 1992-01 ISSN 0280-9753 Acknowledgement This article has greatly benefitted from stimulating discussion with my colleagues Christer Oskarsson, Sari Scheinberg and Niklas Sjöberg, and not least the opportunity to learn from and discuss matters with Bill Smith of Motorola. Sverker Alänge This study is collaboration Department of University of part of a research
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cooperation with each department and proper data analysis and presentation, a spend analysis will be extremely beneficial in the long run. The following information describes what a spend analysis is, skills and tools needed for the data analysis, how a Six Sigma methodology will help with a spend analysis, and what makes up the analysis team who will work to create the spend analysis. What is a Spend Analysis Spend analysis is the application of quantitative techniques to purchasing data in an effort
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intangibles McCreery, J. (2008). Six Sigma and Innovation. ASQ Six Sigma Forum Magazine, 7(4), 40–42. John McCreery associate professor at North Carolina State University opens with the argument that six Sigma and innovation are at either in of a Teeter totter. John goes on to explain that either side promotes different aspects of six Sigma. The article talks about how financial objectives and outcomes are known from beginning and the application of the six Sigma methodology directs a path to
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Jeremy Daniel Managing Change May 2, 2008 Case Write-Up Final – GE’s Two-Decade Transformation: Jack Welsh’s Leadership 1.) How difficult a challenge did Welch face in 1981? How effectively did he deal with it? What major lesson can we learn from his “first stage” that should be incorporated into our general “planned change” framework? Jack Welch faced several difficult challenges when he came into office in 1981. One of his primary areas of concern had to be replacing the retiring CEO
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