Web Architecture WEB3750 2011 SLA For Telecommunications Explanation of agreements Derek Helms Telecommunications is one aspect of needing a SLA. First off we need to understand what a SLA is. SLA is a Service Level Agreement. This is a contract between a service provider and a customer. When we say service provider most people think of internet or phone or cable, things of that nature. This is true they are service providers, they are parties outside a company that provide a service to
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