CONTENTS I. Introduction about customer service 3 II. Summary of John Lewis case study 4 (A good customer service) III. A bad customer service: VNPT's Internet Operator 7 A. Company's overview 7 B. Analysis of the case and causes 8 1. The registration procedure 8 2. The level of staff and technicians 9 3. The attitude of the staff operator 10 C. Recommendations 12 IV. Conclusion 14 V. References 15 Introduction about customer service Customer service is the way a business
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Client Assessment 1. Client name: Freydia Jones 2. Address: 222 Troy lanes Bronx N.Y. 10454 3. telephone number: 1-718-222-2232 4. Gender: Female: 5. Age: 27 6. Religion: Christian 7. Cultural Identity: African American 8. sexual orientation: Heterosexual 9. Relationship status: Single never married 10. Employment: client is unemployed and has not received Public assistance for the past year 11. Education level completed and training: Client has graduated Kingsborough
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The Elmwood Fitness Center ------------------------------------------------- A Rehabilitation and Exercise Facility 245 Mountain Avenue, Elmwood, CA • Tel: 415-555-3242 • www.elmwoodfitness.com Welcome to the Elmwood Fitness Center ------------------------------------------------- ------------------------------------------------- The Elmwood Fitness Center’s goal is simple: to provide a state-of-the-art exercise facility staffed by highly-skilled professionals in a supportive, healthful
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Prologue Florence, 1283 The poet stood next to the bridge and watched as the young woman approached. The world ground to a near standstill as he remarked her wide, dark eyes and elegantly curled brown hair. At first he didn’t recognize her. She was breathtakingly beautiful, her movements sure and graceful. Yet there was something about her face and figure that reminded him of the girl he’d fallen in love with long ago. They’d gone their separate ways, and he had always mourned her, his angel, his
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to bring the dog. She will brust the baloons. From Rosie To Rosie Then I am not going. Form Alex To Alex Fine. From Rosie Dear Ms. Stewart I just called by to have a word with you about my daughter Rosie’s birthday on the 8th of April. Sorry you weren’t in when I called, I’ll call around again later this afternoon and hopefully we can talk then. I think there seems to be some sort of little problem with Alex and Rosie lately, I don’t quite think they’re on talking terms. Hopefully you
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on the Day of Judgment in the presence of the whole universe." (St. John Chrysostom, Treatise on Priests, Bk. 3) Prayer before Confession: O Lord, grant me light to see myself as Thou dost see me, and the grace to be truly and effectively sorry for my sins. O Mary, help me to make a good confession. How to Confess: First examine your conscience well, then tell the priest the specific kind of sins you have committed and, to the best of your ability, how many times you have committed
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immediately went to the couch and took his shoes off to relax. Mary had not experienced any problems with her own iPhone and wondered if David had somehow received a defective phone. She placed a plate of pasta on the dining table and responded, “I’m sorry to hear that; we should take care of that. I haven’t had any problems with my iPhone. You should give AT&T a call and we’ll get it figured out.” David called AT&T and was connected to a customer service representative who said, “We have
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business lines in the chemical industry which no other company is into” After considering for a moment, Shan her team leader said, “I agree with you, and I think that is why we have been hired. But every change comes with some risk, some collateral loss and we can’t blame them, if they are a wee bit over cautious in such market. After all, it is very difficult to replace experience especially in this industry where it is difficult to get good people” “Of course, I can understand that Sir, but don’t
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STAR WARS EPISODE II JAR JAR'S GREAT ADVENTURE Written by GEORGE LUCAS and JONATHAN HALES Lucasfilm Ltd. Second Draft, June 24, 2000 P.O. Box 2009 Pink Revisions, June 28, 2000 San Rafael, CA, USA 94912 Blue Revisions, July 3, 2000 * Green Revisions, July 5, 2000 THIS MATERIAL IS THE PROPERTY OF LUCASFILM LTD. AND IS INTENDED AND RESTRICTED SOLELY FOR USE BY LUCASFILM LTD. PERSONELL. DISTRIBUTION OR DISCLOSURE OF THIS MATERIAL TO UNAUTHORIZE PERSONS IS PROHIBITED. THE SALE, COPYING, OR REPRODUCTION
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immediately went to the couch and took his shoes off to relax. Mary had not experienced any problems with her own iPhone and wondered if David had somehow received a defective phone. She placed a plate of pasta on the dining table and responded, “I’m sorry to hear that; we should take care of that. I haven’t had any problems with my iPhone. You should give AT&T a call and we’ll get it figured out.” David called AT&T and was connected to a customer service representative who said, “We have been receiving
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