Analysis of Starbucks Delivering Customer Service Problem statement: • In 2002, market research has shown that Starbucks has a gap in meeting its customer’s expectations in terms of customer satisfaction. • On interpretation the marketing research data, Christine Day, Senior Vice President concluded that the speed of service was the main reason for this decline in customer satisfaction. So she proposed to improve the service time such that each order is served within 3 minutes. • However
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Management Starbucks Analysis With a mission to: “to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time” 1, Starbucks is the world’s largest specialty coffee retailer. The company has more than 17,000 coffee shops in 50 countries 1, and offers a diverse product mix of premium coffee, handcrafted beverages, merchandise and fresh food. To achieve its market leader position, Starbucks has instituted the following strategies: Operations In 2012, Starbucks invested
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การสร้างความแตกต่างเนื่องจากการเพิ่มขึ้นของคู่แข่ง เนื่องจากในปัจจุบันมีการเพิ่มขึ้นของคู่แข่งขันของ Starbucks จำนวนมาก ทั้งคู่แข่งรายใหญ่และคู่แข่งรายย่อยในแต่ละท้องถิ่น ซึ่งหลายรายมีการนำคอนเซปต์ “Third Place” ที่เป็นจุดเด่นของ Starbucks มาใช้ มีการออกแบบร้านที่เจาะจงลูกค้าเฉพาะกลุ่มมากขึ้น รวมถึงการขายกาแฟ Premium เช่นเดียวกันแต่ในราคาที่ถูกกว่า เพื่อมาแย่งส่วนแบ่งทางการตลาดของ Starbucks ดังนั้น Starbucks จึงต้องหากลยุทธ์ในการสร้างความแตกต่าง (Differentiation) ให้แก่แบรนด์ตัวเองเพื่อให้ลูกค้ารับรู้คุณค่าของแบรนด์
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Summary II. EXECUTIVE SUMMARY: 4 III. COMPANY BACKGROUND: 5 IV. SITUATION ANALYSIS 5 A. External Audit 5 1. Industry Overview and Analysis 5 2. PESTLE 6 3. 5 Forces of Porter: 7 B. Internal Audit: 8 1. Marketing Systems 8 2. Marketing Activities 11 C. Portfolio Analysis: 13 1. Ansoff Matrix 14 2. BCG Matrix 15 3. McKinsey: 16 D. Competitive Advantage: 17 E. Analysis Conclusion: 17 V. MARKETING STRATEGY: 18 A. Where do we want to be? 18 B. Segmentation
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Starbuck Industry Analysis Threat of substitute products – medium The premium foods and even fast foods industry, there are substitute products for Starbucks. When the other industries can satisfy the customer need that Tea industry is satisfying then there will have a threat for Starbucks. Other beverage industries such as premium foods industry – Minute maid, Ice Lemon tea, pocari sweat, etc. Threat of the entry of the new competitors – high Fortune ranked Starbucks number one in innovation
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PESTLE Analysis: PESTLE analysis is a tool that can aid organisations making strategies by helping them understand the external environment in which they operate now and will operate in the future. It is a method of examining the many different external factors affecting an organisation - the outside influences on success or failure The PESTLE analysis will be used to identify and understand the important factors Starbucks must consider in all areas of the business. Political: * Taxation policy
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The Global Rise of STARBUCKS from casual coffee drink to a Gourmet Beverage Andrew W. Knowles DeVry University Professor: Michelle Lawson Management 303 SWOT Analysis Abstract As we trace the halls of “father time” there we come across a company that may not have the rich history of serving North America and the rest of the world for over 100 years. Or cannot be traced back to the establishment of our constitution, providing a strong wake up call to our founding fathers as they crafted the
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External and Internal Environmental Analysis Introduction Starbucks is a coffee company based in Seattle Washington. It was founded in 1971 by three entrepreneurs, based on the idea of selling coffee beans. After substantial growth, they decided to open five stores with roasting facilities and start selling coffee beans to local restaurants. In 1987 the company was sold to Howard Schultz for $4 million, who saw a different future for the company after expanding it to 3 more stores
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Starbuck Industry Analysis Threat of substitute products – medium The premium foods and even fast foods industry, there are substitute products for Starbucks. When the other industries can satisfy the customer need that Tea industry is satisfying then there will have a threat for Starbucks. Other beverage industries such as premium foods industry – Minute maid, Ice Lemon tea, pocari sweat, etc. Threat of the entry of the new competitors – high Fortune ranked Starbucks number one in innovation
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Selected – Starbucks Company Analysis Abstract Starbucks is a publicly traded company that has been a main competitor in the coffee and in the special eatery industries. This document will give a brief description of the company, an Analysis of the economic implications of operating in global markets and different market and industry structures, and an assessment of the impact of ethical and regulatory considerations of Starbucks. It will
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