Management Accounting Research 19 (2008) 324–343 Operation of management control practices as a package—A case study on control system variety in a growth firm context Mikko Sandelin ∗ Helsinki School of Economics, Department of Accounting and Finance, P.O. Box 1210, FIN-00101 Helsinki, Finland Abstract This empirical case study examines the operation of management control practices as a package in a growth firm context by paying particular attention to the couplings among cultural, personnel
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Southwest Airlines: Singin’ the (Jet) Blues …………………………….. C-21 The Field Service Division of DMI ……………………………………. C-29 Pharmacy Service Improvement at CVS (A) …………………………… C-36 U.S. Stroller …………………………………………………………….. C-37 Quality Customer-Driven Learning at Radisson Hotels Worldwide ……………. C-41 Quality at Gillette Argentina …………………………………………… C-46 Bayfield Mud Company ………………………………………………… C-47 Six Sigma at 3M, Inc. …………………………………………………... C-53 Capacity and Scheduling Crocs: Revolutionizing an
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Comprehensive Leadership Paper Lisa Marcum Mount Vernon Nazarene University Comprehensive Leadership Paper The Ethical Leadership class has presented many theories, studies, and thought provoking cases involving management and leadership. The students were asked to look at themselves and evaluate what kind of leader they are and what kind they could be. The class used some tools to determine personality types and values. Many students found that the results were
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Coping with Continuous Change in the Business Environment CHANDOS KNOWLEDGE MANAGEMENT SERIES Series Editor: Melinda Taylor (email: melindataylor@chandospublishing.com) Chandos’ new series of books are aimed at all those individuals interested in knowledge management. They have been specially commissioned to provide the reader with an authoritative view of current thinking. If you would like a full listing of current and forthcoming titles, please visit our web site www.chandospublishing
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Employee performance can be developed through career development or talent management | December 9 2012 | Prepared for Jashim Uddin (JDN | | Contents 1.Introduction 4 2. Company Profile 5 3. Mission 6 4. Vision 6 5. Literature Review: 7 6. Research Question: 9 7. Research Methodology: 9 8. Research Findings and Analysis: 14 9. Further Development of Talent Management: 25 10. Talent Management in Developed & Developing Countries: 26 11. Conclusion: 27 12. References:
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that did not stick. Even the glamour of participating in the annual rituals at the Cannes Film Festival somehow did not compensate for all the superficiality that she had discovered the film business entailed. The ringing phone interrupted her reflections. Her first thought was, “I hope it‟s not the Director calling back to change my mind!” The voice of the caller was vaguely familiar, “Katrin, this is Trevor Johnson, surely you do remember – the Dean from BSL (Business School Lausanne), you called
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that did not stick. Even the glamour of participating in the annual rituals at the Cannes Film Festival somehow did not compensate for all the superficiality that she had discovered the film business entailed. The ringing phone interrupted her reflections. Her first thought was, “I hope it‟s not the Director calling back to change my mind!” The voice of the caller was vaguely familiar, “Katrin, this is Trevor Johnson, surely you do remember – the Dean from BSL (Business School Lausanne), you called
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VIEW Strategic Human Resource Management Taken from: Strategic Human Resource Management, Second Edition by Charles R. Greer Copyright © 2001, 1995 by Prentice-Hall, Inc. A Pearson Education Company Upper Saddle River, New Jersey 07458 Compilation Copyright © 2003 by Pearson Custom Publishing All rights reserved. This copyright covers material written expressly for this volume by the editor/s as well as the compilation itself. It does not cover the individual selections herein that
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The Change Plan PROPOSALS BY THE CHANGE MANAGEMENT TEAM TO THE SECRETARY-GENERAL United Nations NEW YORK, DECEMBER 2011 The Change Plan TABLE OF CONTENTS Acknowledgement ........................................................................................................................................ 01 1. Executive Summary ................................................................................................................................. 02 2. Introduction .......
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CUSTOMER SERVICE ORIENTATION Definition: Customer Service Orientation is an ability to see things from both the customer’s and the organization’s viewpoint and a willingness to consider both, even when they conflict, in coming to decisions. It is the desire to help or serve others, to meet their needs. It means focusing one’s efforts on discovering and meeting the consumer or client’s needs. “Customer” includes internal and external colleagues, clients, consumers, or anyone that the person
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