September 11th, CRM has gradually come back into focus as airlines recognize the importance of effective customer management in establishing long term competitive advantage. CRM’s promise is indeed compelling strengthened loyalty driving increased revenue, with lower acquisition costs and improved operational efficiency. For full-service airlines, CRM is an essential component of their corporate strategy, the means of differentiating themselves from competitors in the eyes of the customer. And although
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The Five Factors of a Strategic Alliance by: Jason WakeamIssues: May / June 2003. Tags: Strategy. Categories: Strategy. • Share on LinkedIn • Share on googlePlus • Share on facebook • Share on twitter • Share by email [pic] “Strategic” may be one of the most over-used words in business today. This observation is especially valid in the world of alliances, where managers must distinguish between those alliances that are merely conventional and those that are truly strategic
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behavioral demands on leadership. The global environment is very complex, it is far from adequate to simply learn the language or “tap a rising star from the home office to capitalize on an overseas opportunity” (Cabrera & Unruh, 2012, p.3), new strategies are needed for grooming leaders with a global mindset to successfully navigate these multifaceted complexities. Globalization is demanding new leadership competencies. This paper discusses the urgent need for globally savvy leaders and the leadership
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Police Chiefs Desk Reference 14 Recruitment & Retention of Qualified Police Personnel A Best Practices Guide 14. Recruitment & Retention Best Practices Guide International Association of Chiefs of Police Services, Support and Technical Assitance for Smaller Police Departments Recruitment and Retention of Qualified Police Personnel by Chief Jack McKeever & Lt. April Kranda (Ret.) This project supported by a grant from: BJ A Bureau of Justice Assistance Office of Justice Programs U.S. Department
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Organization Development: An Instructor’s Guide for Effective Teaching by Joan V. Gallos Purpose of this Instructor’s Guide The purpose of this instructor’s guide is to support and energize individuals who use Organization Development: A Reader in their teaching – instructors who teach courses on organizational change, OD, the history of the field, leading change, consulting skills, and organizational effectiveness and health in undergraduate and graduate programs in management, the professions
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Table of Contents Introduction 1 What is Leadership? 2 Leadership Behavior 2 Task-oriented leadership behaviors 3 Relations-oriented leadership behaviors 3 Organizational Climate 4 Core Leadership Theories 6 1. Trait Theories – What Type of Person Makes a Good Leader? 6 2. Behavioral Theories – What Does a Good Leader Do? 6 3. Contingency Theories – How Does the Situation Influence Good Leadership? 7 4. Power and Influence Theories – What is the Source of the Leader's Power
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team. For example, Bob seems to have exhibited a perceptual defense when Jane Reynolds and Bill Prince voiced their concerns about the lack of opportunity to advance their careers, the teams strategy, receiving feedback, and being overworked. Bob’s unwillingness to be a team player has created a tense relationship with his partner John Burgess, who resents him for taking the leadership role on the team. Also, Bob has had little to no contact with his associates and treats them as if they are a means
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widely-differing contributions on building HRM systems attributed to the change of organizational strategy. This regards to job descriptions, specifications, and different approaches to redesigning the organizational HR systems. The implications of a boundary-less organization are examined that all context of the boundary organization is interdependent in communications, recruitment, selection, compensation and training (Fombrun et al. 1984). It also examines how environment, strategy, and organization are
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Corporate Mutualism Relationship Retailing in the Modern World Submitted to: Engr. Roy Pelias, MBA Submitted by: Karl Lyle Echiverri Paul Rene Osalla Jun Kanehara Francis Paypa Manuel Montesclaros Entrep 35 TTh 9:00-10:30 Abstract Nowadays it is unavoidable for companies to create customer and brand satisfaction. The economic crisis and decreasing purchase potential enforced companies to develop new marketing strategies. In this context, the concept of relationship retailing comes
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International Journal of Global Business, 7 (1), 77-94, June 2014 77 Building Global Strategic Alliances and Coalitions for Foreign Investment Opportunities Dr. Balarabe A. Jakada Department of Business Administration and Entrepreneurship Bayero University, Kano, Nigeria. bajakada@yahoo.com Abstract Global strategic alliance and coalition is a diffuse way of effective combination of strengths of companies aiming at entering new markets, exploring new technologies, bypassing government entry restrictions
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