European Journal of Social Sciences – Volume 11, Number 1 (2009) Customer Relationship Management (CRM) Best Practices and Customer Loyalty A Study of Indian Retail Banking Sector Kallol Das School of Management, International Institute of Information Technology, P-14 Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra, India E-mail: getkdas@gmail.com Jitesh Parmar Shrimad Rajchandra Institute of Management & Computer Application Gopal Vidyanagar, Bardoli Mahuva Road, Dist. Surat
Words: 12806 - Pages: 52
Internship Report: BANK ALFALAH LIMITED Submitted By: MAIDAH MASOOD Roll # 107 Section: “C” Morning B-Com (Hons) Session: 2005-2009 Hailey College of Commerce, University of the Punjab, Lahore. The evolution of Bank Alfalah signifies a movement from concept to reality; a reality to bring about a change in the banking industries of Pakistan; offering an alternative way of banking; providing people an opportunity
Words: 32436 - Pages: 130
Contemporary Developments in Business and Management Kenneth Fee The University of Sunderland © 2013 The University of Sunderland First published September 2013 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without permission of the copyright owner. While every effort has been made to ensure that references to websites are correct at
Words: 84990 - Pages: 340
6Critical Sociology http://crs.sagepub.com Corporate Social Responsibility: The Good, the Bad and the Ugly Subhabrata Bobby Banerjee Crit Sociol 2008; 34; 51 DOI: 10.1177/0896920507084623 The online version of this article can be found at: http://crs.sagepub.com/cgi/content/abstract/34/1/51 Published by: http://www.sagepublications.com Additional services and information for Critical Sociology can be found at: Email Alerts: http://crs.sagepub.com/cgi/alerts Subscriptions: http://crs.sagepub
Words: 15218 - Pages: 61
investments options in India. Thus the first part of the project based on learning the following in details: ➢ About Religare ➢ Product and services of Religare ➢ Services and charges provided by Religare ➢ Consumer behavior ➢ Analysis of Investors profiles ➢ Some popular Investments options in India ➢ Mutual Funds ➢ Market survey and research. After undergoing the training about the products and operational features. I started exploring the product and contact
Words: 11528 - Pages: 47
finance V O L U M E 3 , i s s U E 1 , 2 0 0 8 Old Wine in New Bottles: Subprime Mortgage Crisis – Causes and Consequences Michael Mah-Hui Lim Information Lost: A Descriptive Analysis of IFRS Firms’ 20-F Reconciliations Marlene Plumlee and R. David Plumlee Negative Goodwill: Issues of Financial Reporting and Analysis Under Current and Proposed Guidelines Eugene E. Comiskey and Charles W. Mulford Electronic copy available at: http://ssrn.com/abstract=1263280 JARAF The Journal of applied
Words: 13336 - Pages: 54
A REPORT ON “PRODUCT FEATURES OF HDFC CURRENT ACCOUNT WITH OTHER BANK, CA ACCOUNTS AND CUSTOMER REQUIREMENTS” A Thesis Submitted in the partial fulfilment of the requirements for The award of the degree of POST GRADUATE DIPLOMA IN MANAGEMENT SUBMITTED TO:HDFC BANK Paschim Vihar SUBMITTED BY:Aalok Aashish Kachhap 1 ACKNOWLEDGEMENT The success and final outcome of this project required a lot of guidance and assistance from many people and I am extremely fortunate to have got this
Words: 12560 - Pages: 51
INTERNSHIP REPORT ON Measuring customer satisfaction by using SERVQUAL Dimensions in Dutch-Bangla Bank Limited INTERNSHIP REPORT ON Measuring customer satisfaction by using SERVQUAL Dimensions in Dutch-Bangla Bank Limited Submitted To: Madam Usmita Afrose Associate Professor Department of Marketing University Of Dhaka Submitted By: Kaniz Fatema Roll: 82 Batch: 15th Department
Words: 13993 - Pages: 56
Pablo Fernandez IESE Business School, University of Navarra Ch 12 Equity Premium: Historical, Expected, Required and Implied Equity Premium: Historical, Expected, Required and Implied Pablo Fernandez Professor of Finance. IESE Business School, University of Navarra Camino del Cerro del Aguila 3. 28023 Madrid, Spain e-mail: fernandezpa@iese.edu January 29, 2013 The equity premium designates four different concepts: Historical Equity Premium (HEP); Expected Equity Premium (EEP); Required
Words: 18388 - Pages: 74
the journal August 2005 Tackling the key issues in banking and capital markets* 1 Contents Page Editor’s comments 2 New challenges for central banks 4 Business integrity: A foundation for rebuilding reputation 16 The battleground for consumer banking 24 India: From sleeping tiger to stirring elephant 30 IFRS: Is your financial reporting sustainable? 42 Shari’a compliant financial services – standing its ground 48 Editor’s comments 2 by
Words: 23643 - Pages: 95
