CUSTOMER SATISFACTION IN RETAIL SECTOR SHIVANI SHARMA (ASST.PROF. - GICTS GROUP OF INSTITUTIONS GWALIOR (M.P) CONTACT NO.: 09926221148 AMBUDI BHOSLE (ASST.PROF.-GICTS GROUP OF INSTITUTIONS) GWALIOR (M.P) CONTACT NO.: 08989695359 ASHISH SHARMA (ASST.PROF.-GICTS GROUP OF INSTITUTIONS) GWALIOR (M.P) CONTACT NO.: 07879154470 ABSTRACT This paper reports on a programme of research aimed at assessing corporate attitudes towards customer satisfaction measurement. The managers are
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EOS –Indian Telecom Industry - Vodafone Submitted By: Niraj Bhandari Rajesh Sarangi Rakesh A C Sushant Sehra - 25/5 - 32/5 - 33/5 - 45/5 EOS –Indian Telecom Industry - Vodafone Table of Contents Executive Summary ................................................................................................................................. 2 1. Indian Telecom Industry ....................................................................................................................
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transactions and balances, and analytical procedures applied to dollar amounts in the accounts) AUDIT RISK (AR): THE PROBABILITY THAT AN AUDITOR WILL FAIL TO EXPRESS A RESERVATION THAT FINANCIAL STATEMENTS ARE MATERIALLY MISSTATED. Is dependent on user reliance. AR, IF THERE IS POOR PLANNING AND EXECUTION OF THE AUDIT AR = IR X CR X DR Audit Risk will occur when: -a material misstatement has been made in the transaction
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rationalization induces worldwide economies of scale, shifting the trend away from country-centric strategies. This increase in efficiency stimulates a higher quality of R&D, operations, engineering, and even management techniques; synergies are realized by this new organization of operations. * Semi global Marketing Strategy allows for the simultaneous focus of managing multiple strategies in multiple country markets. During this step it is imperative that firms maintain their competitive
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outside consultant and the third by requirement for 'head office'. Official marketing plans are viewed as being useful in that way that they help finding competitive advantages and securing resources, increase commitment by communication with members, and putting objectives and strategies. “Marketing use in the SME”. The main purpose for the author to write that article was to help structure data usable within the marketing context
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Abstract Healthcare unlike many high-risk industries has made slow progress in improving patient’s safety. The role of nursing in improving medication safety has been largely underestimated. Much of the research undertaken to date in relation to adverse medication events has neglected the impact that nurses have or could have in improving patient safety. In examining literature regarding adverse medication events one can see the urgent need for significant improvement in medication practices
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the range of 1000 Rs -1500 Rs which was one of the successful strategies of Vodafone. According to the 2002-2008 data VODAFONE captures the market with 17.56 % & is at the 3rd position just after Bharti with 24.69% & Reliance with 17.68%. Vodafone also came out with one of best& most attractive advertisement which no one has ever seen before called as “VODAFONE ZOO-ZOO’S”. This advertisement was a part of VODAFONE’S marketing strategy
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environmental challenges and the insight and vision required to meet them - imperatives such as engaging stakeholders and developing partnerships, understanding the policy-making process, forming corporate responses and drafting environmental management strategies - with the promise of genuine sustainable competitive advantage for their companies. Though for some time now, cost-reduction and differentiation are recognized as key to achieving competitive advantage, there is a need for strategic reorientation
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INDUSTRY PROFILE Journey of Indian stock market Indian Stock Markets are one of the oldest in Asia. Its history dates back to nearly 200 years ago. The earliest records of security dealings in India are meager and obscure. The East India Company was the dominant institution in those days and business in its loan securities used to be transacted towards the close of the eighteenth century. By 1830's business on corporate stocks and shares in Bank and Cotton presses took place in Bombay. Though
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MKTG 308 - Group Work (30% of Total Assessment) There will be two components to the group work component of total assessment in MKTG308. The first component will be a Project Report worth 20% of the total assessment marks. The second component will be based on 2 presentations related to the group project report and associated tutorial work. The presentation component of group work is worth 10% of the total assessment marks. (1) Project Report (20%) The group Project report is due in week
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