Customer Relationship Management VSF This book is dedicated to my children Emma and Lewis of whom I am enormously proud. Customer Relationship Management Concepts and Technologies Second edition Francis Buttle AMSTERDAM • BOSTON • HEIDELBERG • LONDON • NEW YORK • OXFORD PARIS • SAN DIEGO • SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO Butterworth-Heinemann is an imprint of Elsevier Butterworth-Heinemann is an imprint of Elsevier Linacre House, Jordan Hill, Oxford OX2 8DP 30 Corporate
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USA t: +1 212 686 7400 f: +1 212 686 2626 e: usinfo@datamonitor.com Datamonitor Europe Charles House 108-110 Finchley Road London NW3 5JJ United Kingdom t: +44 20 7675 7000 f: +44 20 7675 7500 e: eurinfo@datamonitor.com Datamonitor Germany Kastor & Pollux Platz der Einheit 1 60327 Frankfurt Deutschland t: +49 69 9750 3119 f: +49 69 9750 3320 e: deinfo@datamonitor.com Datamonitor Asia Pacific Level 46 2 Park Street Sydney NSW 2000 Australia t: +61 2
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IN C O R P O R ATE CITIZENSHIP March 2004 • NUMBER 5 A SERIES ABOUT INTEGRATING BUSINESS AND COMMUNITY DEVELOPMENT PRACTICE TEAMING UP TO BRAND AND BOND: Timberland Partners with City Year, SOS, and SkillsUSA is fast becoming an essential business competency. Many companies are coming to find that developing the economic assets and social and human capital of low-income communities pays dividends to the bottom line. In the short and long term, this kind of strategy develops untapped
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Mastering Unix Shell Scripting Randal K. Michael Free & Share & Open The Dear Valued Customer, WILEY advantage We realize you’re a busy professional with deadlines to hit. Whether your goal is to learn a new technology or solve a critical problem, we want to be there to lend you a hand. Our primary objective is to provide you with the insight and knowledge you need to stay atop the highly competitive and everchanging technology industry. Wiley Publishing, Inc., offers books on a wide
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www.it-ebooks.info www.it-ebooks.info Praise “A must-read resource for anyone who is serious about embracing the opportunity of big data.” — Craig Vaughan Global Vice President at SAP “This timely book says out loud what has finally become apparent: in the modern world, Data is Business, and you can no longer think business without thinking data. Read this book and you will understand the Science behind thinking data.” — Ron Bekkerman Chief Data Officer at Carmel Ventures “A great book for business
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Harvard Referencing T he ‘In-Text’ System General Principles of the Har vard System The Harvard System requires two parts: you should have both in-text references and a list of references at the end of your work. 1. Within the Text—In-text Citations The Harvard referencing system requires you to include three pieces of information about a source within the text of your work. This information is: • the name of the author or authors • the year of publication • the page number (when the
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Citing & Referencing: Harvard Style Contents 1 2 3 4 5 5.1 5.2 5.3 5.4 5.5 5.6 5.7 1 What is referencing? Why should I reference? What should I reference? What is a citation? How do I write citations using the Harvard style? Citing one author Citing two or three authors Citing four or more authors Citing works by the same author written in the same year Citing from chapters written by different authors Secondary referencing Citing a direct quotation 2 2 3 3 4 4 4 4 5 5 5 6 5.8
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in the United States of America. ISBN-10: 0-9766940-4-2 ISBN-13: 978-1-934356-36-4 Printed on acid-free paper. P1.1 printing, March 2009 Version: 2009-7-22 www.it-ebooks.info Contents Preface to the Second Edition Introduction What Is Programming? . . . . . . . . . . . . . . . . . . . . . . . Programming Languages . . . . . . . . . . . . . . . . . . . . . . The Art of Programming . . . . . . . . . . . . . . . . . . . . . . 1 Getting Started 1.1 Windows . . . . . .
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Harvard Referencing 2007 Note: this page is only an introduction to the Harvard referencing system. Curtin University Library provides a modified version of the author-date system presented in: Snooks & Co. 2002, Style manual: For authors, editors and printers, 6th edn, John Wiley & Sons Australia, n.p. For referencing electronic sources, refer to the American Psychological Association's Publication manual: American Psychological Association 2001, Publication manual of the American Psychological
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Harvard Referencing 2007 Note: this page is only an introduction to the Harvard referencing system. Curtin University Library provides a modified version of the author-date system presented in: Snooks & Co. 2002, Style manual: For authors, editors and printers, 6th edn, John Wiley & Sons Australia, n.p. For referencing electronic sources, refer to the American Psychological Association's Publication manual: American Psychological Association 2001, Publication manual of the American Psychological
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