A STUDY ON CONSUMER PERCEPTION OF AFTER SALES SERVICE WITH REFERENCE TO HYUNDAI CARS AT CHENNAI CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY The present study was conducted in order to know the perception of the customer with respect to after sales services and to gauge the satisfaction of its consumers. Every customer tends to develop a certain image of the company after using the product. In this process, After Sales Services
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Tata fast facts Headquarters Bombay House 24, Homi Mody Street Mumbai 400 001 India 1868: Tata Sons established by Jamsetji Nusserwanji Tata Tata Sons and Tata Industries Information systems and communications, engineering, materials, services, energy, chemicals and consumer products 2012-13: $96.79 billion (around Rs527,047 crore) 3.9 million Over 100 operating companies 32 on the Bombay Stock Exchange Over 540,000 Over 80 countries 2012-13: $60.7 billion (62.7% of group revenues) Tata Motors
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integration. Emphasize on local adaption. 2.1 ANALYSIS Adaption from the Case Studies and Research Cases Tata Group uses two different strategies locally and internationally when dealing with its businesses. Local businesses under Tata Group’ umbrella uses the Domestic Strategy which requires product differentiation base on the local adaption. Such example is the Tata Nano Car and the Tata Ace
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Idea Cellular are more profitable on this parameter with cash generated from operations of around 20 per cent of sales. On the other hand, companies from the Tata group appear far less efficient if we apply this metric. Despite generating large revenues, cash generated from operations for companies such as Tata Steel, Tata Motors and Tata Power is less than 10 per cent. Addition to gross block Some companies could be foregoing investments in their own businesses resulting in large cash surpluses
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Values of TATA Group as a whole? Answer 1. Tata Group companies has evolved a collective commitment to evolving stronger connections between their values and first- in-class business practice – not by putting either one ahead of the other, but by finding mutually beneficial bridges between them. “In a free enterprise, the community is not just another stakeholder in business, but is in fact the very purpose of its existence.” Jamsetji N. Tata (Founder, Tata Group, 1868) “The Tata philosophy
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slowdown seem to reaping the benefit of more profits.(from article 8).To prove this point I just want to quote an example of Indian companies. Tata Motors, Asian Paints and Hero Honda Motors, which increased their workforce, posted profit growth of over 100% each while Hero Honda Motors' profits grew by 95%. On the contrary, at Gail (India), Tata Steel and Bank Of India, which saw a decline in workforce levels, net profit went down 39% to 59% respectively.( article 8). * I like this
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TATA & CORUS: A Case of Acquisition “There are not many opportunities for producers in emerging low-cost markets to gain access to the markets of Europe other than by acquiring a company like Corus,” John Quigley (Editor, Industry Publication Steel week) Thousands of Indians didn’t offer prayers for Tata Steel to clinch the deal for the AngloDutch steel maker Corus, as they have for the recovery of hospitalized Bollywood superstars. Nor did they erect 40-foot billboards of a smiling Ratan Tata
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House of Tata – Acquiring a Global Footprint Group 1 Bhuvan Bajaj Karan Bahl Raki Jain Trivikram Apte Vinayak Pareek Yan Yan Huang House of Tata – Acquiring a Global Footprint Executive Summary What and how did TATA emerge as a Multi Brand? Founded in 1868 by Jamshetji N. Tata as a trading firm Textiles in 1874 India’s first luxury hotel in 1903 First private steel company in 1907 First airline in 1932 First software firm in 1968 Liberalization of the Indian Economy and the changes that it
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An analysis and evaluation of the business model of Tata Group Introduction In the following case we will briefly analyze and evaluate the business model of Tata Group, an Indian giant that is moving into a global powerhouse. We will firstly use the SWOT analysis tool in order to understand the internal and external environment. Then we will strategically position the group with the help of the Porters Generic Strategy which will be followed by an overview of the VRIO model and conclude with looking
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biggest conglomerate – Tata Group. Ratan Tata joined the company after college and took over his late uncle’s business 16 years ago. He is involved in more issues than he should be. The authoritarian Tata is the chairman of key units including Tata Motors and Tata Steel and is involved in all major deals and making all the key decision. 2. SECONDARY PROBLEMS 2.1 Short Term A bid for Jaguar and Land Rover might present an even more daunting challenge for Ratan Tata. It would be an uphill climb
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