pointed out by Ghemawat, TCS managed to beat out its Indian competitors and won the deal with ABN AMRO which generated more than hundred million dollars to the company. TCS was able to achieve this largely because it was the only Indian vendor positioned to deploy several hundred professionals to meet the application development and maintenance needs of ABN AMRO. TCS’s huge bench strength was the added advantage in this game. Thus TCS played the game of changing its added value. TCS managed to increase
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International Journal of Commerce and Management Emerald Article: Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction Amjad A. Abu-ELSamen, Mamoun N. Akroush, Fayez M. Al-Khawaldeh, Motteh S. Al-Shibly Article information: To cite this document: Amjad A. Abu-ELSamen, Mamoun N. Akroush, Fayez M. Al-Khawaldeh, Motteh S. Al-Shibly, (2011),"Towards an integrated model of customer service skills and customer loyalty: The mediating
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* PV(CF) = CF/(1+r)t AKA PV = FV/(1+r)t * NPV = PV(CFs) – Investment = -C0 +C1/(1+r)+C2/(1+r)2+C3/(1+r)3+… = ∑(Expected CFt)/(1+r)t – Investment * Perpetuity – pays a fixed amount C per period forever * P(C,r) = C/r requires cash flow to begin NEXT period. If begin now, then PV = C + C/r * Annuity – fixed stream of cash flows that has a final period t * A(C,r,t) = C/r [1-1/(1+r)t] * Growing Perpetuity – G(C,r,g) = C/(r-g) C is initial cash flow, r is discount rate
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This publication is available at Army Knowledge Online (www.us.army.mil) and General Dennis J. Reimer Training and Doctrine Digital Library at (http://www.train.army.mil). *TC 21-24 Training Circular No. TC 21-24 Headquarters Department of the Army Washington, DC, 9 January 2008 Rappelling Contents Page PREFACE..............................................................................................................vi Chapter 1 TOWER RAPPELLING ....................................
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Calling Up Attendance Case Study Summary TCS Management Group, Inc., part of Aspect Communications, is the leading provider of workforce management software, especially related to call center management. This case examines a study done by Prince Marketing for TCS Management Group. TCS was planning a special two-day educational event, Users Forum, for its 300-plus customers, but was unsure how many Tele Center System users would attend. The study discusses measures of customer satisfaction and
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MP RAPDRP (Part-A) Index: Topic What is RAPDRP ? RAPDRP Roles Modules of RAPDRP Key Field Activities Web Self Service Meter Data Acquisition System Energy Audit GIS New Connection Billing Collection Asset management Infrastructure Setup Slide No. 3 14 16 17 22 23 29 30 39 40 42 46 53 What is R-APDRP Power sector reforms in India have been going on for more than a decade Initially the focus was more on bringing about structural changes like unbundling of SEBs and creation of independent
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Questions for Review 1. Give an example of an opportunity cost that an accountant might not count as a cost. Why would the accountant ignore this cost? Opportunity cost is where money does not change hands does not count as a cost. An example of this is the owner's opportunity cost for an alternate employment, since money does not change hands. The accountant would ignore this cost as no cash flow has occurred to cause an effect in the balance sheet. 2. Draw a production function that
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Module 9 Non conventional Machining Version 2 ME, IIT Kharagpur Lesson 39 Electro Discharge Machining Version 2 ME, IIT Kharagpur Instructional Objectives (i) (ii) (iii) (iv) (v) (vi) (vii) (viii) (ix) (x) (xi) (xii) (xiii) (xiv) (xv) (xvi) (xvii) (xviii) (xix) Identify electro-discharge machining (EDM) as a particular type of non-tradition processes Describe the basic working principle of EDM process Draw schematically the basics of EDM Describe spark initiation
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demand curve is horizontal. (4 marks) 2. Assume that a single firm in a pure competitive industry has a fixed cost of $6500 and variable costs as indicated in the table below. a. Calculate the TC, AFC, AVC, ATC, and MC columns for this firm. (5 marks) Total Output | TVC | TC | AFC | AVC | ATC | MC | 00 | 0 | | | | | | 600 | 70,000 | | | | | | 1000 | 76000 | | | | | | 1400 | 81000 | | | | | | 1800 | 87000 | | |
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exhibiting zero electrical resistance and below a critical temperature. It was discovered in 1911 by H. Kamerlingh Onnes in Leiden, three years after he first liquefied Helium. He measured the resistivity of mercury and found the critical temperature TC =4.2K [1,2]. The resistivity behavior as a function of temperature is shown in Fig. Fig. 1.1: Below the transition temperature, the resistivity drops to zero. The resistivity of mercury vanished completely below 4.2 K, the transition from normal
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