Three Ways That A Hotel Can Use Information Technology To Improve Service Quality

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    Management Information System

    100 Management Information Systems Section A: Objective Type (30 marks) This section consists of Multiple choicequestions and Short Note type questions.  Answer all the questions.  Part one questions carry 1 mark each & Part two questions carry 5 marks each.  Part one: Multiple choices: 1.Management Information System is mainly dependent upon: a.Accounting b.Information c.Both ‘a’ and ‘b’ d.None of the above 2.The most important attribute of information quality that a manager requires

    Words: 3503 - Pages: 15

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    Vision 2030 Brochure

    development blueprint covering the period 2008 to 2030. It aims at making Kenya a newly industrializing, “middle income country providing high quality life for all its citizens by the year 2030”. The Vision has been developed through an all-inclusive stakeholder consultative process, involving Kenyans from all parts of the country. The vision is based on three “pillars” namely; the economic pillar, the social pillar and the political pillar. This vision’s programme plan comes after the successful

    Words: 7145 - Pages: 29

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    Managing Information System

    Management Information Systems for Tourism Hospitality Organisation Using Management Information Systems for Tourism Hospitality Organisation CONTENTS Introduction to the Project                                                                                                     2 Introduction to McDonald                                                                                                     3 Role of MIS within Tourism and Hospitality context                                   

    Words: 6812 - Pages: 28

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    Customer Loyalty

    article is a study of Chinese telecommunications service customer loyalty factors and the impact of the internal mechanism. The industry empirical study reveals the communications services industry, the impact factors of customer loyalty, and the interaction between these factors mechanism. With the increasingly fierce market competition and increase costs for customers, cultivate and maintain long-term customer loyalty is a business enterprise can be an important factor. On the one hand, enterprises

    Words: 11465 - Pages: 46

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    Impact of Second Life

    Pritam Dey has an extensive background in IT and business consultant. He has designed and developed IT solutions for customers across domains and technology platforms. Having joined Tata Consultancy Services in 1999, Pritam has handled complex project assignments for Global Insurance and Financial Services firms. With specialization in Internet technologies and objectoriented design principles, Pritam has led cross-functional teams to execute IT projects for clients such as Tata Internet (India), Prudential

    Words: 8323 - Pages: 34

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    Positioning Strategy with a New Identity: a Case Study of Vietnam Airlines

    Asian Institute of Technology School of Management Bangkok, Thailand August 1999 Acknowledgement I wish to express my profound gratitude and great appreciation to my advisor Dr. Truong Quang for his valuable guidance, advice and encouragement throughout the research study. Special thanks are extended to the other members of the Examination Committee, Dr. Clemens Bechter and Dr.Lalit.M.Johri for taking interests and giving valuable suggestions to improve the content of this

    Words: 27680 - Pages: 111

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    E-Commerce

    process of buzing and selling or exchanging of products, services and information via. telecommunication and computer networks including the Internet“ (p. 1). Bajaj and Nag (2009) notice that „E-commerce not only automates manual processes and paper transactions, but also helps organizations move to a full electronic environment and change the way they operate“ (Nansi, 2004, p. 14). In a word, E-commerce today involves business information sharing, business relationships maintaining, and business

    Words: 2197 - Pages: 9

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    Singapore Airlines Business Operations Management

    operations (which includes passenger and cargo air transportation), engineering services (airframe maintenance, line maintenance, fleet management programs etc.), training of pilots and tour wholesaling, Cargo operations (includes cargo transportation and related activities). It has a worldwide coverage including 110 cities in over 42 countries. It is dedicated to providing air travel services of the highest quality to its customers and also providing maximum benefits to its employees and shareholders

    Words: 6562 - Pages: 27

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    Consumer Behaviour for Sangam Direct

    and grocery shopping which will help them to serve its customers in a better way by making the required changes in their way of working according to the responses recorded during the study. 1.2 Objectives of study: • To understand consumer profile. • To understand consumer preferences. • To know the frequency of purchase by the customers from Sangam Direct. • To obtain customer feedback for providing better service. • To provide recommendations to the company to provide greater satisfaction

    Words: 20454 - Pages: 82

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    Telecom

    SANA Malhoa Hotel, Lisbon, Portugal Developing a clear brand identity which differentiates your service offerings, enhances customer loyalty and optimises the lifetime value of your profitable customers Discover the key to building and maintaining a successful telecoms brand Optimise your branding strategy to differentiate your services and keep your customers loyal Understand how re-branding can strengthen your position in today’s competitive and convergent telecoms environment Use convergence

    Words: 4154 - Pages: 17

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