THE 7’S FRAMEWORK OF THE INDIGO AIRLINES. Strategy - three key tenets for success of indigo are affordable fares, on-time performance and hassel-free travel. These may seem like big words, but I personally experienced this while flying the airline. The fare was the second-lowest on the sector I flew, and I picked the flight because of its superior on-time performance as compared to others on the same route. In fact, even in-flight, there was emphasis on these three tenets, especially on-time performance
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VMOST Vision Mission Southwest Airlines' mission statement reads: "The mission of Southwest Airlines is dedicated to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit." All these traits are what have made Southwest # 1 in fewest customer complaints for several years running. Southwest continues to thrive on its reputation from this # 1 ranking as well as reap monetary rewards that come with this distinction. Southwest’s
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PEST Analysis: The Indian Airline Industry A PEST analysis is an analysis of the external macro-environment that affects all firms. P.E.S.T. is an acronym for the Political, Economic, Social, and Technological factors of the external macro-environment. Such external factors usually are beyond the firm's control and sometimes present themselves as threats. For this reason, some say that "pest" is an appropriate term for these factors. Let us look at the PEST analysis of the Indian aviation
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to handle this data to make it useful. How is analytics and big data different?? Firstly the volume of the data, considering the example of online flight booking site. There will be a large number of people operating the site at a given point of time. Some may be booking tickets, others may be looking for confirmation, some cancelling tickets, and some looking for transportation once they get down etc., here a huge amount of data will be generated. Secondly the Velocity, real time information makes
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Doing Right? Time and time again Southwest Airlines has been recognized for its outstanding customer service, employee loyalty and unorthodox leadership methods. Southwest Airlines success can be attributed to the enforced morals and belief system of its leaders; they treat their customers fairly and their employees like family. There are numerous reasons why Southwest Airlines has been so successful; some of the most important being employee and customer satisfaction, keeping costs down and
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Booking reservation number: 7SFXHK TRAVEL AGENCY CLEARTRIP UAE Reservation Office Address: C/O ORIENT TRAVELS, EMARAT ATRIUM P O BOX 13808, DUBAI, UAE DUBAI UNITED ARAB EMIRAT Tel:+97143898888 Fax:+97143166144 Contact: TRAVELER INFORMATION MR. BELAL WAHIDY Email: Cell phone: zeid_w@hotmail.com 00971504134222 Kuala Lumpur - Colombo - Abu Dhabi - Colombo - Kuala Lumpur E-ticket number Issuing Airline: Ticket status: e-ticket processed 04JUL13 603-4782133888 UL FLIGHT INFORMATION
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COMPANY ANALYSIS : AIRASIA BERHAD TABLE OF CONTENTS Introduction : Background of the company----------------------------------------------------------------3 SWOT Analysis---------------------------------------------------------------------------------------------5 Lost Cost Carrier [LCC] Business Model----------------------------------------------------------------9 Current Issues / Problems---------------------------------------------------------------------------------13
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SOFTWARE REQUIREMENT SPECIFICATION A Software Requirements Specification (SRS) - a requirements specification for a software system - is a complete description of the behavior of a system to be developed. It includes a set of use cases that describe all the interactions the users will have with the software. Use cases are also known as functional requirements. In addition to use cases, the SRS also contains non-functional (or supplementary) requirements. Non-functional requirements are requirements
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did they tell customers of its upgrade plans until the day of the switch. In regards to the impact on the outcome of the project, WestJet’s Web site crashed repeatedly, which lead to an overwhelmed call center. The issues from the long waits and booking difficulties took months to resolve which caused WestJet’s customer loyalty scores to fall. This forced the airline to send apology letters, offer flight credits, and evidentially a month later bolstered its call center with temporary staff members
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Introduction of Air Asia AirAsia is Asia’s largest no-frill and hassle-free airline which based on the low cost carrier (LCC) concept in Malaysia. Dato’ Sri Dr. Tony Fernandes introduced this low cost concept with his believe of “Now Everyone Can Fly”. In year of 1993, AirAsia was established and started its operations on 18 November 1996. Mr. Tony Fernandes’s company Tune Air Sdn Bhd purchased this heavily in debt airline which was originally founded by a government-owned conglomerate DRB-Hicom
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