Chapter 6 |Measuring and Managing Customer Relationships |[pic] | QUESTIONS 6-1 Nonfinancial measures such as customer satisfaction and customer loyalty are important in managing relationships with customers, but an excessive focus on improving customer performance with only these metrics can lead to deteriorating financial performance. To balance the pressure to meet and exceed customer expectations, companies
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Forecasting Resource Demands Excerpted from Time-Driven Activity-Based Costing: A Simpler and More Powerful Path to Higher Profits By Robert S. Kaplan, Steven R. Anderson Harvard Business Press Boston, Massachusetts ISBN-13: 978-1-4221-2227-3 2227BC Copyright 2008 Harvard Business School Publishing Corporation All rights reserved Printed in the United States of America This chapter was originally published as chapter 5 of Time-Driven Activity-Based Costing: A Simpler and More Powerful
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Activity-based costing (ABC) is a costing method that first assigns cost to activities and then assigns them to products based on the products’ consumption of activities (Lanen, Anderson, & Maher, 2011). Activities are tasks that are required in order for a company to finish its product. ABC was first written about by Alexander Hamilton Church in 1901. He believed that overhead was the cost of different activities of production. He believed that in order to report accurate costs, all of the cost
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products for its customers such as valves, pumps and flow controllers. Direct material and labor are directly charged to the product (based on production units) and indirect overhead costs are allocated using one cost pool, direct labor production run time at 300%. The problem with this simple cost accounting system is that the products they make consume a different amount of indirect resources. For example, the flow controllers require more components and more labor and there is more variety in the
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requirements of citizens as distinct from the commodity demands of media markets (Spurgeon, Week 4 Lecture). The ABC ‘are responsible for bringing ABC content, services and brands to the global marketplace. All revenue from our activities is reinvested into the production of ABC content and programming’ (ABC, About Us). Each year the ABC creates, markets and distributes over 200 ABC for kids and ABC DVD’s, creates and licenses more than 100 books and 130 audio books, entertains over half a million Australians
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Activity-Based Costing in Service Industries ACC 560 Strayer University April 21, 2016 Amanda Bryan Activity-based costing is the method of accounting which analyzes and identifies all of the activities performed on a product during production. It then assigns an indirect cost to the product with avoidance of direct cost to the activity. This accounting method helps allocate the cost of the product to the less arbitrarily in values as compared to the method of cost allocation. This method helps
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Task 1- Sky’s the Limit’s future |Changes in Business Environment |Organizational Responses |Management Responses | |Increase in global competition is changing |Sky’s the limit should have a flatter |Sky’s the limit should follow activity-based | |the business environment as trade barriers |organizational structure in order to adjust |costing system because it will result in more| |fall and manufacturing cost of balloons will
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to the lack of visibility for indirect costs so the ABC has been adopted by many organizations rapidly. According to Krajnc et al. (2011), the main difference of ABC to absorption costing lies on how they treat indirect production costs (overheads) and sales. The fundamental goal of ABC is to identify as much as possible direct relationships between products and resources consumed through activities conducted from production to disposal. The ABC system is based on the assumption that the support
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World Journal of Social Sciences Vol. 1. No. 1. March 2011. Pp. 148 - 164 Significance of Management Accounting Techniques in Decision-making: An Empirical Study on Manufacturing Organizations in Bangladesh Farjana Yeshmin* and Md. Amran Hossan** Management accounting is concerned with gathering and reporting internal financial information to facilitate decision-making process. As management accounting is not required to conform to national accounting standards, it allows business to customize the
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product might take more time in one expensive machine than another product—but since the amount of direct labor and materials might be the same, additional cost for use of the machine is not being recognized when the same broad 'on-cost' percentage is added to all products. Consequently, when multiple products share common costs, there is a danger of one product subsidizing another. ABC is based on George Staubus' Activity Costing and Input-Output Accounting.[4] The concepts of ABC were developed in
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