Introduction Quality is a familiar word. However it has a variety of interpretations and uses, and there are many definitions. For example when searched on the internet it produces ISO 8402-1986 standards defining Quality asthe totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." BusinessDictionary.com (2013)Many people today claim they understand what is meant by quality and claim they know quality when they see it. In fact
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Cause and Effect Analysis Identifying the Likely Causes of Problems (Also known as Cause and Effect Diagrams, Fishbone Diagrams, Ishikawa Diagrams, Herringbone Diagrams, and Fishikawa Diagrams.) Find all possible problems. © iStockphoto/ragsac When you have a serious problem, it's important to explore all of the things that could cause it, before you start to think about a solution. That way you can solve the problem completely, first time round, rather than just addressing part of it and
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Quality Management Systems – An Overview TQM ISO 9000 QS 9000 Lecture Objectives Total Quality Management defined Cost of Quality ISO 9000 and QS 9000 Tools of TQM Evolution of Quality Management Six Sigma Quality Mgmt Systems Taguchi DOE SPC Inspection 1930 1950 1975 1985 1990 1995 2000 What does the term Quality really mean? Quality is the ability of a product or service to consistently meet or exceed customer expectations Historical Summary Artisanship • Closeness of
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Seven Quality Control Tools 1 1. 2. 3. 4. 5. 6. 7. Pareto analysis Flowcharts Check sheets Histograms Scatter diagrams Control charts Fishbone diagram 2 Vilfredo Pareto was an Italian economist who noted that approximately 80% of wealth was owned by only 20% of the population. This was true in almost all the societies he studied. 3 1. Pareto analysis Choosing the Most Important Changes to Make Pareto analysis is a very simple technique
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Kaoru Ishikawa: Man of Vision Theresa Mueller BSOP 326 Professor Lee Thompson 17 September 2010 Kaoru Ishikawa: Man of Vision Kaoru Ishikawa stands among the giants of the Total Quality Management movement. Just like Deming, Juran, Feigenbaum, and Crosby, Ishikawa made significant contributions that began the global shift toward awareness of the benefits to be realized from pursuing a policy of total quality management. He was an advocate for company-wide quality control activities
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Memphis International Airport UCS Learning Team B November 7, 2015 CMGT/575 Instructor: Gary Denney Memphis International Airport UCS Project Charter Memphis International Airport UCS: Project Charter | Project Stakeholders | Name | Title / Role | Contact Number | Email Address | Terry S. Blue | VP or Operations | | | Forrest Artz | VP of Finance and Admin /CFO | | | James A. Hay II | Director of Development / Sponsor | | | J. Jarrett Morgan | Director of Information
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formulation 5 1.4 Delimitation 5 2 Introduction 6 3 Value stream mapping 7 4 ISO quality system 8 4.1 Three hierarchical levels of a quality control system 8 4.1.1 Strategic level 8 4.1.2 Tactical level 8 4.1.3 Operational level 8 4.2 Objectives: 9 4.3 General principles for a quality handbook: 9 5 Danish Standard 11 5.0.1 Standardise procedures 11 5.0.2 Quality documents 11 5.0.3 Supplier selection 12 5.0.4 Production control 12 5.0.5
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root cause by using the IS - IS NOT analysis tool. A major benefit of the IS - IS NOT Analysis is its documentation of circumstances leading to the problem as well as those not associated with the problem. IS – IS NOT analysis as an efficient way to narrow the search for a root cause. Key words problem root cause, analysis, problem detection, quality improvement Modern problems solving tools Modern quality management uses different kind of tools and methods to detect a problem root cause
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Root Cause Analysis Why do we bother (Andersen, 2000) Fool me once, DIRTFT, steady continual improvement Root Cause Analysis (RCA) is the central theme of 6 sigma activities. RCA identifies the real problem so the problem can be solved one time and not repeat for that same cause. That over the long haul your time is spent most efficiently and each problem that occurs will be unique. As you solve the root causes of problems the amount of problems will decrease for any given system and that system
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engineer. Dr. Joseph Juran is considered to have had the greatest impact on quality management after W. Edwards Deming. He is principally remembered as an evangelist for quality and quality management, having written several influential books on those subjects including the Quality Control Handbook and Managerial Breakthrough. In 1941, after discovering the Pareto principle by Vilfredo Pareto, he began to apply it to quality issues. In later years, Juran preferred "the vital few and the useful many"
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