CASE STUDY: “SOLUTION” EURASIA INTERNATIONAL: TOTAL QUALITY MANAGEMENT IN THE SHIPPING INDUSTRY SYNOPSIS: This Case gives an account of how a ship management company was able to set itself apart from competitors and from its clients’ own in-house technical and crew-management capabilities by embracing a culture of continuous improvement and by implementing Total Quality Management systems. The shipping industry was not alone in having regulation imposed upon it, but its distinctly international
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TOTAL QUALITY MANAGEMENT PRACTICE IN SMALL AUDIT FIRMS IN NIGERIA CHAPTER ONE INTRODUCTION 1.1 Background of the study Total quality management (TQM) practices in small audit firms have had accounting antecedence. The concept can be traced back to early 1920 production control idea notably, the concept developed in the late 1940’s and 1950’s, pioneered by American Feigenbaum, Deming and Juran. The concept total quality management (QTM) has many definitions. The gurus of total quality
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Introduction This paper is written for the purposes of testing and exploration of Total Quality Management practices in the Euro area, with the special emphasis on the region of South Eastern Europe. The companies chosen in the report are coming from the various industries, whereas 3 of them are from retailing area, 3 from manufacturing industry and 4 from the servicing industry. Given that the seven of them can be described as multinational companies, it is expected to have results that will
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BIOGRAPHY: Dr. Kaoru Ishikawa Biography: Dr. Kaoru Ishikawa Devry University Dr. Kaoru Ishikawa Kaoru Ishikawa is known as “the ‘Father of Quality Circles’ and as a founder of the Japanese quality movement”. (Beckford, John. Quality: A Critical Introduction) Ishikawa was also a pioneer in Total Quality Management. He believed in working for the customer before, during, and after product and/or services were delivered. Ishikawa was a Chemist, held a doctorate in Engineering
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Kaoru Ishikawa stands among the giants of the Total Quality Management movement. Just like Deming, Juran, Feigenbaum, and Crosby, Ishikawa made significant contributions that began the global shift toward awareness of the benefits to be realized from pursuing a policy of total quality management. He was an advocate for company-wide quality control activities, which he believed did not end when the product left the manufacturing line. Total quality management represents the holistic idea that every individual
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what the word quality means. Although there is no clear definition for the word quality, Goetsch and Davis (2010) define quality as a dynamic state associated with products, services, people, processes, and environments that meets or exceeds expectations and helps produce superior value. Quality is based on a matter of opinion of what an individual or group believes a product, service, or idea is worth. Quality differs in the eye of the beholder. There are two components to total quality: What and
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Total Quality Management Vol. 19, Nos. 7 – 8, July –August 2008, 751– 761 Revisiting a TQM research project: The quality improvement activities of TQM Robin Mannà Centre for Organisational Excellence Research, School of Engineering and Advanced Technology, Massey University, Palmerston North, New Zealand To celebrate the 70th birthday and achievements of Professor Gopal Kanji, the author revisits the state of TQM at the time Gopal founded the Total Quality Management & Business Excellence
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TOTAL QUALITY MANAGEMENT N.P.R. COLLEGE OF ENGINEERING & TECHNOLOGY N.P.R. Nagar, Natham - 624 401, Tamil Nadu, India. AN ISO 9001:2008 Certified Institution (Approved by AICTE, New Delhi, Affiliated to Anna University, Tiruchirappalli) No. : 04544 - 291333, 291334, 245422, 245423 & Fax No.: 04544-245392, 93 Website: www.nprcet.org, www.nprcolleges.org E-Mail: nprgc@nprcolleges.org ISO 9001:2008 MBA101 1 TQM/VMSS/M.B.A/N.P.R.C.E.T Miss. VMS.Sumathy, B.Sc (Phy), M.B.A., Lecturer/M
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Bellido Quality Management American Military University Gregory Cronce Total Quality Management Total Quality management is currently been used in many companies and is focus in the customer and employees to keep the company improvement. This tool will use strategy, effectiveness in communication and data and this will integrate everything into the quality discipline into the culture and activities of the organization. The following are tools use in Total Quality Management: 1. Customer
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Total Quality Jennifer Schilling-Shaw University of Phoenix Student MGT/449 February 11, 2012 Jennifer Schilling-Shaw University of Phoenix Student MGT/449 February 11, 2012 Elements and Future Elements and Future Quality? Quality involves meeting or exceeding the customer’s desires or expectations and can form from products, services, people, processes, and surroundings (Goetsch & Davis, 2010). Most will judge the quality of services, people who provide the services
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