Total Quality Management Vol. 21, No. 9, September 2010, 931 –951 RESEARCH PAPER Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member Dinh Thai Hoanga, Barbara Igelb∗ and Tritos Laosirihongthongc a University of Economics, Hochiminh City, Vietnam; bSchool of Management, Asian Institute of Technology, Pathumthani 12120, Thailand; cIndustrial Engineering Department, Faculty of Engineering, Thammasat University, Pathumthani 12121, Thailand
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Plastics, Inc. (A) Stephanie Baldwin Kesterson Strayer University Discuss how an organization can benefit from a Total Quality Management program. An organization can benefit from a Total Quality Management (TQM) program because TQM is focused on meeting the expectations of the customer. Reid and Sanders (2010) define TQM as an integrated effort designed to improve quality performance at every level of the organization. TQM improves business from top to bottom because everyone is working
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1 Six Sigma and Total Quality Management: different day, same soup? Bengt Klefsjö* and Bjarne Bergquist Division of Quality and Environmental Management, Luleå University of Technology, SE-971 87 Luleå, Sweden E-mail: Bengt.Klefsjo@ltu.se E-mail: Bjarne.Bergquist@ltu.se *Corresponding author Rick L. Edgeman Department of Statistics, University of Idaho, Moscow, Idaho 83844-1104, USA E-mail: redgeman@uidaho.edu Abstract: For decades now TQM has been a dominant management concept for improving
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Scientific management is a theory of systematic study with great influence that attempts to apply science to the process of management with the main objective to improve economic efficiency. The theory was first introduced by Frederick Winslow Taylor in 1912 and has been altered and developed for several times. (Freeman, 1996, P35) Is scientific management still relevant to a predominantly service economy is debatable. The aim of this essay is to discuss the supporting viewpoints. Several reasons
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they sell), their product is of high quality and will last for a long period of time. 2. In order to achieve set targets in your operation you apply the principles of Performance Management to help accomplish these. Discuss these in relation to your organisation and consider at least two appropriate performance measures suggested by Heizer & Render which are currently used or could be used (with modification) for maximum results. Performance management aims at improving the performance of
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Alignment of Reward and Recognition Programs with Organizational Strategies for Effective Total Quality Management Quality Function Management and TQM April 10, 2009 Total Quality Management (TQM) as a management philosophy emphasizes the importance of meeting and exceeding customer (internal or external) expectations through the continuous quality improvements. To achieve competitive advantage, total quality organizations develop and establish goals, plans, and policies. Employees are internal
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|TABLE OF CONTENTS | | | | | | | |Page no. | |Chapter 1 | |2
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Title: Trends of Future Quality Management Introduction Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. This can be achieved by integrating all quality-related functions and processes throughout the company. TQM looks at the overall quality measures used by a company including managing quality design and development, quality control and maintenance, quality improvement, and quality assurance. TQM takes into
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Total Quality Management as a Tool for Organizational Change The case of Motorola by Sverker Alänge CIM Working Paper No: WP 1992-01 ISSN 0280-9753 Acknowledgement This article has greatly benefitted from stimulating discussion with my colleagues Christer Oskarsson, Sari Scheinberg and Niklas Sjöberg, and not least the opportunity to learn from and discuss matters with Bill Smith of Motorola. Sverker Alänge This study is collaboration Department of University of part of a research
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See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/235295472 Total quality management principles and practices in China ARTICLE in INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT · NOVEMBER 2003 DOI: 10.1108/02656710310500833 CITATIONS READS 34 452 3 AUTHORS, INCLUDING: Alistair R Anderson The Robert Gordon University 112 PUBLICATIONS 3,104 CITATIONS SEE PROFILE Richard T. Harrison Queen's University
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