the world. From a strong national brand it has positioned itself as a competing international telecommunications brand. Telenor in Pakistan Telenor started its operations in Pakistan by 2005. Its major competitors in Pakistan were Mobilink and Ufone. Its brand rapidly got a favorable space in the minds of Pakistani people not only due to its initial brand awareness campaign but also because the overall telecommunications needs were skyrocketing. Also people here wanted competition so that the
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Provider Gap 2: the Service Design and Standards Gap by Valentin Kainz Folie 2: For delivering quality service, accurate perceptions of customers’ expectation are necessary, but not sufficient Another pre-requisite is the presence of service designs and performance standards that reflect those accurate perceptions Frequently the service firms experience difficulty in translating customer expectations into service quality specifications that employees can understand and execute Folie 3: The
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Pakistan Telecommunication Company Limited 2 Annual Report 2012 Contents Company Review 4-5 Corporate Vision, Mission & Core Values 6-7 Board of Directors 8 Corporate Information 9 Awards and Achievements 10-11 The Management 12-15 Operating Highlights - Graphs 16-17 Group CEO's Message 18-35 Directors' Report 36 Composition of Board's Sub-Committees 36 Attendance of PTCL Board Members 38 Statement of Compliance with CCG 39 Auditors' Review Report to the Members Financial Statements
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of directions. Telenor has successfully signed interconnect agreements with all four incumbents during December 2004, allowing its subscribers to exchange voice and data with subscribers on all active mobile networks including Paktel, Instaphone, Ufone, Mobilink and Warid. Upon the successful set up of our LDI unit, Tore Johnsen CEO and President of Telenor Pakistan, and Kjell Nordbo, CTO, made the first official TP international call to Norway on January 27. In addition to recruiting hundreds of
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International Journal of Scientific & Technology Research Volume 1, Issue 2, March 2012 ISSN 2277-8616 Impact of Customers Satisfaction And Customers Retention on Customer Loyalty Inamullah khan Abstract-The purpose of this study is to examine the importance of future customer’s relationship using customer satisfaction, and customer retention on customer loyalty in telecom industry of Pakistan. Questionnaires were distributed through electronic mail and self administered for data collection
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Introduction to Telecom Industry Sector Overview Telecommunication has now become one of the prime services which an economy needs for rapid growth, development and modernization of its various sectors. Government of Pakistan awarded status of industry to telecom sector in year 2003-04. Benefits that accrue to a declared industry are now available to Telecom Sector. Over the past two decades, the institutional and regulatory framework of the telecommunications industry has changed radically.
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Introduction: Monopolistic competition is a type of imperfect competition such that many producers sell products that are differentiated from one another (e.g. by branding or quality) and hence are not perfect substitutes. In monopolistic competition, a firm takes the prices charged by its rivals as given and ignores the impact of its own prices on the prices of other firms. In the presence of coercive government, monopolistic competition will fall into government-granted monopoly. Unlike perfect
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| Final Project Report | International Business Management | MKT-324 | | | Submitted to: Dr. Amira Khattak Submitted by: Aqsa Qamar Sarah Malik Sabah Anwar Hayat Solangi Afaq Baig Date: January, 26th, 2015 Table of
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[pic] Since 1996, Telenor has enabled about 200 people with physical disabilities, hearing or visual impairment, and mental health related challenges to enter the job market through a two-year empowerment programme. Training and work experience The programme consists of an initial period of three months of computer training and coaching courses to enable the participants to feel more confident and goal-oriented. After this follows 21 months of work training for Telenor. The participants work
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lAfrican Journal of Business Management Vol. 4(12), pp. 2402-2408, 18 September, 2010 Available online at http://www.academicjournals.org/AJBM ISSN 1993-8233 ©2010 Academic Journals Full Length Research Paper Determinants of consumer retention in cellular industry of Pakistan Jawaria Fatima Ali1, Imran Ali1,2*, Kashif ur Rehman2, Ayse Kucuk Yilmaz3, Nadeem Safwan4 and Hasan Afzal5 1 Department of Management Sciences, COMSATS Institute of Information Technology, Lahore Pakistan. 2 IQRA
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