Communication Challenges & Strategies of Call Center Executives in Bangladesh BUS 251: Business Communication Prepared for: Mr. Khandoker Asef Safa Kabir Lecturer School of Business and Economics Prepared by: Name | ID# | Mahtab Hossain Khan | 1321135630 | Abhi Barua | 1410305630 | Rezwanul Islam | 1320502030 | Md Adeel Anjum | 1321311630 | Mohammed Ahsan ul Haque | 1320379030 | Section: 10 Summer 2016 North South University Acknowledgement First of all
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Week 2 / Individual Assignment Week 2 / Individual Assignment The system used for this paper is one from a previous employer. The system is a ROLM 9751 private branch exchange (PBX) with automatic call distribution (ACD). A major bank uses this system for the Mortgage Banking. Approximately 200 - 500 employees used the system at each site. One aspect of the system is the automatic call distribution group (ACD). An ACD creates a system for the customer service group to take incoming calls
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Sensory Processing Disorder also known as sensory Integration Dysfunction- is still in the process of becoming widely accepted and treated by all professionals. Even though the theories have been around for almost four decades, much still needs to be done before the word has reached the millions affected by this neurological disorder. The quality of food can be assessed from different points of view. It is talk about the concerned with sensory quality from the perspective of consumers. This is
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Lovely Professional University, Punjab Course Code MTH251 Course Category Course Title FUNCTION OF COMPLEX VARIABLE AND TRANSFORM Courses with Numerical focus Course Planner 16423::Harsimran Kaur Lectures 3.0 Tutorials Practicals Credits 2.0 0.0 4.0 TextBooks Sr No T-1 Title Advanced Engineering Mathematics Reference Books Sr No R-1 R-2 Other Reading Sr No OR-1 Journals articles as Compulsary reading (specific articles, complete reference) Journals atricles as compulsory readings (specific articles
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Please find the case-2 findings. 1. Suppose you are working as an operator in a call centre in India and receiving calls from Americans and Londoners. How would you handle such calls? * No matter what working in call center, Customer is our king and hence any call received at the desk should be attended politely * The main focus while taking such calls should be in resolving the query of the customer with patience and empathy * At the same time the angry outbursts/irate customers
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f(z) = z2 and C consists of two line segments, one from z = 0 to z = 2 and other from z = 2 to z = 2+i. d) If f(z) = 3z + 1 and C follows the figure e) If [pic] , C is a circle [pic]and [pic] f) If [pic] and the path of integration C is the upper half of the circle [pic] from z = -1 to z = 1. g) If [pic] and C is 1) the semicircle [pic] 2) the semicircle [pic] 3) the circle [pic] h) If [pic]
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I. A new day, same old routine. By the time the sun drowned in the horizon on the night of June 17th, the rays of light glimmered in the darkness while I bounded across the pavement racing to my destination, desperate to be there before it was too late, as log in time were monitored constantly. Another day at Infofield Business Solutions, yesterday marked the fourth year anniversary of my employment for the company, but yet I was filled with sadness rather than contentment, I knew that
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NETW600 Capstone Team E Week 7 Final Project Travel Agency Inc (TAI) RFP Response Table of Contents: Executive Summary 3 Background 3 Industry Trends and Projections Problem Definition 6 Requirements Definition 8 Project Goals and Objectives Project Assumptions Current Configuration of Network Identification of Business Issues and Requirements Budget Requirements Network Design 11 Alternative Approaches Customer Ownership Outsourcing
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ACD - Automatic Call Distribution Database Systems Corp. (DSC) is a leading provider of call center technology including ACD (Automated Call Distribution) phone systems and call routing software. The ACD typically work with DSC's award winning IVR (Interactive Voice Response) software. These products automatically answer incoming phone calls and intelligently process these calls. The IVR in many cases can process the call without the need to transfer to an agent. Calls could be routed to
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IT426-1303A-02 System Integration and Organization Deployment Keeping Track Josh. Falwell August 12, 2013 Some of this paper has been recited from IT426-1303A DB 2-3 Table of Contents Project Outline 3 Integration Model and Tasks 4 Standards and Regulations 10 Support Strategies 9 Best Practices 13 Cultural Implications 16 Project Outline For this project it has been brought up by The National Transportation Safety Board that there needs to be a better way of keeping an
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