admired mail, package and freight delivery company" for sixteen consecutive years by surveys conducted by Fortune magazine, and in 1998 was named "world's most admired" in the same category. United Parcel Service (UPS) is one of America's ten largest airlines. It is the largest private user of cellular technology on earth. Its drivers' handheld computers make a million wireless calls a day. UPS also handles about six percent of the nation's daily gross domestic product. The $24 billion company (see Table
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ROBERT F. HARTLEY • Cindy Claycomb 12th Edition T W E L F T H E D I T I O N MARKETING MISTAKES AND SUCCESSES Robert F. Hartley Late of Cleveland State University Cindy Claycomb Wichita State University VICE PRESIDENT & EXECUTIVE PUBLISHER SENIOR EDITOR PROJECT EDITOR EDITORIAL ASSISTANT ASSOCIATE DIRECTOR OF MARKETING MARKETING MANAGER MARKETING ASSISTANT DESIGN DIRECTOR PRODUCT DESIGNER SENIOR PRODUCTION MANAGER ASSOCIATE PRODUCTION MANAGER PRODUCTION EDITOR
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Emerging Issues in the Tourism Industry (In case of Switzerland) Introduction According to the World Economic Forum's annual Travel & Tourism Competitiveness Report which was released at the Global Tourism Forum (GTF) in Andorra; Switzerland and some other countries were considered as the most beautiful environments for developing the tourism and travel industries. Tourism always plays a vital role in the economy of any country and it plays the same role in Switzerland. But, it has been
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03-Klassen-4641.qxd 4/1/2005 6:06 PM Page 135 3 PLANNING AND CONTROL O ffering desirable customer service at a reasonable cost requires an efficient flow of materials and services while simultaneously managing the organization’s resources that direct and transform these flows. Effective planning and coordination ensures that all resources required to deliver services or produce goods are available in the right quantity and quality at the right time. Such planning and coordination
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Why the United States is losing the Information War Matt Apel CMR 592 Howard Kleinberg Introduction Cyber Warfare and cyber security have been on the rise for several years now. However, when these topics are discussed amongst government officials, business owners, and civilians the focus has been assaults on personal privacy, hacking into government computers systems, and denial of services. Rarely, is the focus on how armed groups and terrorist organizations are using Information Operations (social
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QANTAS ANNUAL REPORT 2012 Broadening our horizons Qantas Annual Report 006 008 010 012 018 028 037 065 138 153 CHAIRMAN’S REPORT CEO’S REPORT FINANCIAL PERFORMANCE BOARD OF DIRECTORS REVIEW OF OPERATIONS CORPORATE GOVERNANCE STATEMENT DIRECTORS’ REPORT FINANCIAL REPORT SUSTAINABILITY REPORT FINANCIAL CALENDAR AND ADDITIONAL INFORMATION Broadening our horizons 002 QANTAS ANNUAL REPORT 2012 Broadening our horizons Building on unique Australian qualities – and the skills
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LAN AIRLINES S.A. Y FILIALES ESTADOS FINANCIEROS CONSOLIDADOS 31 DE DICIEMBRE DE 2011 CONTENIDO Informe de los auditores independientes Estado de situación financiera clasificado consolidado Estado de resultados consolidado por función Estado de resultados integrales consolidado Estado de cambios en el patrimonio Estado de flujos de efectivo consolidado - método directo Notas a los estados financieros consolidados CLP ARS US$ MUS$ COP - PESOS CHILENOS PESOS ARGENTINOS DOLARES
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Towards the Sustainable Corporation: Win-Win-Win Business Strategies for Sustainable Development John Elkington §§ I often wake up in the middle of the night," Pope John XXIII once said, "and start thinking about grave problems—and decide to talk about them with the Pope. Then I wake up completely and remember that I am the Pope." Western industrial societies have undergone a similar awakening over the last three decades as the scale of the environmental and natural resource problems they face
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work, and that is what it was, hard work. Most early travel was on foot, but later donkeys begun to be used. Waterways and seaways also frequently become paths for trade and commerce. 1. EARLY BEGINNINGS (THE GREAT EMPIRES): Organized travel in the West probably began during the great empires of Persians, Assyrians, Greeks, Egyptians, and Romans. This period began several millennia B.C. and continued to several hundred years A.D.1 (or C.E./Common Era). During the empire period, travel developed for
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