Business Ethics Reflections Sabrina Trimble Axia College I work for a call center, and if you don’t know it is a very numbers driven type of environment. They want as many people available to take phone call as much as possible. This is something that only makes sense since the job is to be available to take customers calls. The dilemma that we run into is where do we draw the line at taking care of the customers and forgetting the fact that the employees taking care of those customers are
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so, I'm just your standard, regular ol' incredibly handsome, unbelievably charismatic black dude. - [snorts] - Now, this drooling, pigment-challenged, mixed-race woman is my wife, Rainbow. And, despite what she looks like right now, she's a doctor. We're lucky. We've got a great house, four great kids, and my Pops. It's a far cry from where it all began. That's why I promised my parents I'd get an education, graduate, and get myself out of there. I guess for a kid from the hood, I'm living
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WARNING: CONTENTS MAY MAKE YOU WANT TO ORDER A PIZZA Scene One: Once Upon a Dinnertime Mary is hanging out with a few friends and her brother. She wants to order pizza tonight, but can’t afford to do so all by herself. She won’t be able to get what she wants unless she can convince all of the others to chip in for pizza, but she has her skills from English class to help her in her mission! Our story begins… Mary: (writes on whiteboard) “Thesis: We should order a couple of pizzas for
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(loudly and authoritively) Eva, are you there? (EVA SMITH is standing on a chair with a noose around her neck) Eva, open this door (becoming louder with more uncertainty, he starts pushing the door, and then barging it, shouting Eva at the same time.(Eva glances at the door with longing, then kicks the chair over. The door falls, the INSPECTOR gasps and rushes over to her and gets her down. Oh my God! Eva! (cradles her head), are you okay? Here you need some water, (he rushes out and comes
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HBR IdeaCast from Harvard Business Review. I’m Sarah Green. I’m talking today with Erin Meyer, an Affiliate Professor of Organizational Management at INSEAD. She’s the author of the book, The Culture Map, and of the HBR article, “Navigating the Cultural Minefield.” Erin, thanks so much for talking with us today. ERIN MEYER: Thank you, Sarah. SARAH GREEN: So let’s just start by tell us what The Culture Map is. And tell us a little bit about why you developed it, what’s the problem you’re trying
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sense? What was the point on the notes? i took a deep breath of air and slowly just flipped through the first few pages of the book and saw a highlighted line on page 5 (of the PDF version) that said “immaturity lies only in total ignorance of self” and next to it was written Dad. This summer the “smart, goody-two shoes, obeying” Neetu finally rebelled and by that I mean I got a tattoo. It seems pretty standard to either get a tattoo or “whore-out” when you’re trying to rebel. I knew what I wanted
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knowing exactly what she means. "I've been in your shoes before boo." "Antonio won't leave me the hell alone. I told him to go fuck himself several times and he won't take the hint," she huffs, folding her arms across her chest. I take off my jacket, folding it neatly so I can put it in my desk drawer. I work the front desk at Magnus's Inc. It's not an ideal job but it pays extremely well, especially since New York is an expensive city to live in. "That's what happens when you give a man too many
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WHAT DO WE MEAN BY ‘EFFECTIVE CUSTOMER SERVICE’? ‘Quality’ is the customer’s overall view of the relative superiority/inferiority of a service or product. Customer satisfaction depends on experience of individual service transactions and feelings about the overall service received - a customer’s previous experience can significantly add to or diminish their level of expectation. We have an opportunity to 'add value' through the way we provide customer care. Factors influencing Service Quality
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Dear sleep, I’m sorry I hated you when I was a kid, but now I can’t get enough of you. Please come back. Sincerely, me. This is just so me and every 4th year students and maybe even you. I have this story of mine that I would like to share. When I was in 2nd year high school, Ale and I were making a project in English – the Pop Up book. Ow, curse that project. We did the project before the day of the deadline. To really finish the book, I stayed at Ale’s house. We didn’t sleep because of that project
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concentration (regardless of the length of the message), attention to the main ideas presented, note-taking (if the conditions are appropriate), and no emotional blocks to the message by the listener. You cannot listen passively and expect to retain the message. If you want to be an effective listener, you must give the communicator of the message sufficient attention and make an effort to understand his viewpoint. Guides to Effective Listening Skills Here are some practical suggestions for effective
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