STUDY OUTLINE FOR CHAPTER 1 INTRODUCTION TO Operations Management 1. Operations management is: The management of systems or processes that create goods and/or provide services 2. What are the three basic functions in business organizations? 1)Marketing 2)Operations 3) Finance 2. A supply chain consists of A sequence of activities and organizations involved in producing and delivering a good or service 4. What is meant by the term value-added? The amount by which the price or value
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1. Starbucks customers expect a high quality beverage made with quality ingredients. Starbuck customers expect that the beverage is fresh, consistent, rich taste, the image of being a premium coffee, priced the same at every location and served at the appropriate temperature in a fast and friendly manner. 2. The primary goal of the Starbucks supply chain should be to consistently have all varieties of coffee/beverages available, reasonably and affordably priced, meeting and exceeding customer expectations
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| The Goal | Global Supply Chain | The Goal happens to be one of the most interesting books I've read in a long time .It’s a story about how Alex Rogo saves his plant using operations management techniques. It simplifies each concept very easily that everyone can understand. Plus it’s a very aspirational book about how to survive in a crisis situation. There are a few aspects of the book which stood out in my mind 1) bottleneck concept 2) Balance your personal and work life 3) Communication
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1. Company Name and Location AYA Kitchens and Baths, (Mississauga, ON) What is the physical size of the facility? How is this divided between office and plant? How many people do they employ? State the name and title of the person who conducted your tour. If you are able, please obtain the tour guide's business card. 2. Main product or service: supplied by this company? Who are their clients/customers? 3. If your tour is of a manufacturing plant: what type of
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include costs such as planning and administration systems, working with vendors, training, quality control procedures, and extra attention in both the design and production phases to decrease the probability of defective workmanship. Failures costs can be internal or external; internal failures are those discovered during the production process; external failures are those discovered after delivery to the customer. Internal failures occur for a variety of reasons. The absolute worse area to have
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of small orders were late. Roger Rhodes had faced many problems and the major problem is not having an efficient production line. The current production process is inefficient and disorganized. After consideration of several alternatives, we have found some major problems that occur in Eastern Gear Inc. The problem that have been analyse is the problem in term of raw materials, production flows, factory layout, poor quality control checks, unproductive way to rush orders and others The problems come
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Wd and Lake (1990) remark: ‘HRM systems can be the source of organizational capabilities that allow firms to learn and capitalize on new opportunities.’ Specifically, HRM is concerned with achieving objectives in the areas summarized below. Organizational effectiveness ‘Distinctive human resource practices shape the core competencies that determine how firms compete’ (Cappelli and Crocker-Hefter, 1996). Extensive research (see Chapter 4) has shown that such practices can make a significant
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social property such as banks and factories. Socialism is a term for political and economical theory. Socialism arose in the late eighteenth and early nineteenth century. The vital features of socialism is public ownership of the means of production, central planning and the distribution of
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Fame in Cooperstown, New York, has approached Active-Cardz with a special order. The Hall of Fame wishes to purchase 50,000 baseball card packs for a special promotional campaign and offers $0.37 per pack, a total of $18,500. Active-Cardz’s total production cost is $0.55 per pack, as follows: Direct materials $0.13 Direct labor $0.06. Variable overhead $0.11 Fixed overhead $0.25 Active-Cardz has enough excess capacity to handle the special order. An incremental analysis is prepared to see if
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many similarities to the company Nike. Both companies have made changes throughout the years to stay competitive in their respective markets. Like many international companies Riordan and Nike both have manufacturing plants in China. Having the production done in other countries can reduce cost greatly. The competitive
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