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Write a report in which you:
• briefly summarise the CIPD professional Map (i.e. the core areas, the professional areas, the bands and the behaviours)

• comment on the activities and knowledge specified within any 1 professional area, at either band 1 or band 2, identifying those you consider most essential to your own (or other identified) HR role.

The HR Professional Map is designed to identify the skills and behaviours all HR practioners should portray within their role. The map acts a guide of professional competence and how a practioner can develop their skills to move up to the next level of competency. The map can be applied to all HR professionals at all levels within any organisation. The map is made up of 2 core areas, 8 specialist professional areas and 8 behaviours, which are all measured within 4 bands of competence. The two core areas displayed at the heart of the map, Insights, strategy and solutions and Leading HR are believed to be the most vital areas and are applicable to all HR professionals any at stage of their career. The 8 professional areas represent the knowledge needed in order to provide specialist HR support. The 8 behaviours identify how HR practioners need to carry out their job duties and how they contribute to the success of the organisation as a whole. The 4 bands relate to the contribution a professional makes to their organisation at different levels including their relationship with clients and service they provide, activities undertaken and where they spend their time.

One of the professional areas referred to on the map is Resourcing and Talent Planning.

Resourcing and talent planning

Develop talent – support training courses and costs, skills matrix, support other divisons growth – competition.
Support interviews
Liase with recruitment agency – our requirements
Right people in the right place
Inductions
New employees welcomed into business
Exit = leavers process

ROMS
Directors
Support staff

|You should identify 3 users of HR services and one need for each. They should also explain how conflicting needs |
|would be identified and prioritised. |
|You should identify 3 methods and advantages and disadvantages of each. |
| |
|The description should include: delivering service on time; delivering service within budget; dealing with difficult|
|customers; and handling and resolving complaints. |
| |

Within my HR role at Aedis, I have a number of customers within the organisation who require HR services and support. One of these customers, is the Regional Operations Managers ‘’’ROMs’’’, of which we currently have 5 throughout the country. As the majority of the ROMs were promoted from within the company, they require support from HR when it comes to interviews as this may be something they do not have previous experience of.

Within the company, various methods of communication are used between employees on all levels. Email is one form of communication which is relied upon heavily within Aedis and is used by all employees to communicate internally. Email is very efficient as messages are sent and received instantly and can be used to send messages to more than one person at a time. Information and files can also be shared to other using the attachments function. However, sometimes emails can be misconstrued or the tone of the email taken in a different way as intended by the sender. Emails may also be overused and an unnecessary amount of emails may be sent as opposed to picking up for the phone to speak to someone, saving time going back and forth.
Aedis also has a company intranet accessible by all employees. The intranet contains a lot of company information, latest news, policies and procedures etc. The benefit of the intranet is that a lot of information can be stored all in one place for employees to refer to. The intranet can be constantly updated to ensure all information is current and up to date and is also user friendly and visually appealing. However, because such a larger amount of information is stored within the intranet is it vital that this is heavily policed and maintained, which is very time consuming. It is also important the access rights are set within the intranet to ensure only authorised people can view certain types of information.
Perhaps one of the older forms of communication used within the company are staff notice boards. Notice boards can be placed in key areas such a staff break rooms to serve as a reminder and an opportunity to display important pieces of information to employees for them to read. The costs is also very low to maintain a notice board other than the initial purchase of the board, no other costs are involved. However, notice boards can become overcrowded with various documents and can look very untidy. The information may quickly become out of date and unless in a locked display cabinet, anybody can remove documents from the board. This is also less environmentally friendly.

The description should include: delivering service on time; delivering service within budget; dealing with difficult customers; and handling and resolving complaints.

As part of the HR function within Aedis, it is important that we provide an effective, timely service to our customers within the organisation. This includes delivering service on time by ensuring all deadlines are met and tasks are completed when required by prioritising workloads. Dealing with difficult customers is also advise but not decide

Complaints – listen, undertstand what is wanted, make suggestions, find solutions or compromise. Changed to be made moving forward to prevent again?

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