...Manager’s Dilemma Law, Ethics, & Corp. Governance Professor Muhammad October 27, 2012 As manager and supervisor of the accounting department it is very important that our firm meets its deadlines and assists all clients with the best service possible. It is my responsibility to make sure that the needs of the clients are met with regards to completing tasks. When one of my employees was having a difficult time learning the accounting software that is necessary for completing the job duties, I pulled the employee aside to address the issue. This was important because this individual shows up on time to work everyday and has an excellent work ethic. I spent additional time with the young lady, to zero in on what the problem was for the individual, so that we could address it together. When the situation started to get to the employee, she became concerned and discouraged that she may lose her job. I wanted to work closely with her to get to the core of the issue and make some key adjustments. After I worked with her and gave her additional training, it showed me that she might need to work on another project or department, because she was not learning some key fundamentals in the computer application. This scenario is one that unfortunately comes up time and time again. Individuals, who are late to work frequently, are creating habits early that are hard to break. After repeatedly pulling this employee to the side and explaining to them what our company’s...
Words: 1056 - Pages: 5
...Manager’s Dilemma-Having Female Team Members An interesting debate is always alive in corporate world whether to have female colleagues in a team or not. Being manager it is really not easy to manage this specially in Pakistani Market. A funny fact is that informally (not in writing though) most of the people believe that having females in a team creates biasness in the team and Managers of such teams or departments are never just in making any distribution of work or delegation of authority. Pakistani society in general thinks females as incapable, weak or always at receiving end like they can’t sit late, can’t travel for long or can’t go outstation etc. although the situation is not much different for males yet for the sake of argument they quote the issues that I just mentioned. So having a lady in your team is certainly not an easy decision by any means and even female managers don’t get ready that easily to have a female in their teams to avoid any controversies. For some managers it can be no problem and for some it may be a nightmare. For all those who are having issues and they are in a dilemma to leave a capable candidate just because of the gender should realize that at the end of the day only results are the yardstick to measure any performance. Having a female in a male dominated society with very less education is indeed a challenge and challenges if handled sensibly are a great source of respect. And not to mention every manager get paid for “just managing...
Words: 371 - Pages: 2
...Background Information: The case is about the dilemma of a product manager of a pharmaceutical company, regarding the name of a new product that has failed to capture the market as expected. The case talks about brand extension of an existing brand which has a strong customer base in the field of neurology. It is named after the core brand so that it could enjoy a good brand recall. After completing the market research, the teaser campaign is started to attract the target segment i.e. gynecologists. Other marketing strategies including scientific detailing and attractive starter packs are also followed. To treat certain rare neurological disorders, the product is also marketed to neurologists and physicians. However, despite all the efforts, the sales of the new drug fail to take off. Root problem: The root cause of the problem is the wrong brand name chosen for the new product Analysis: For any newly launched drug to be successful, it has to have an apt brand name which is easy to remember. It should either be related to patient group it is meant for, or it should have any association with the indication for which it is used, or it’s name should be similar to its composition. Even if the name doesn’t have any relation with all of them, it can still work if it is unique or catchy. However, X-Neuro Plus didn’t have any of the above mentioned features. Hence, it failed to be in the minds of doctors upon whom the actual success of the drug depended. If a drug is used at a...
Words: 760 - Pages: 4
...Business Research Process Summary RES/351 Business Research Process Summary The textbook describes the research process as steps to solve a manger’s problem. Starting with discovering the management dilemma, defining the management’s question, and refining the research questions and ending with the management’s decision. Of course, there are several steps in between (Cooper, D. & Schindler, P., 2011). In my personal job experience I have had several encounters with the business research process. Last year I worked in the receiving department at Target. One Day the Receiving Manager approached me to say that our ESIM (Environmentally Sensitive Item Management) needed to be revamped and organized. Following the steps of the research process was able to meet the manager’s request. I defined the manager’s dilemma as the ESIM needing organized. His question was what is the most efficient way to achieve this goal. I was able to conduct research and gain insight on how to approach this dilemma through talking with other employees and also consulting with other store managers. Eventually I was able to put all of my data that I collected together and prepare a solution for the problem. I came up with to use plastic storage tub to separate the different categories of the environmentally sensitive items. This would keep the items for becoming mixed up and causing confusion. After a week or so of analyzing whether or not this technique worked I was able to report back to...
Words: 312 - Pages: 2
...decision and dilemma centered. 2. The clarified research question is the result of careful exploration and analysis, and sets the direction for the research project. 3. How budgeting and value assessments influence the process for proposing research and, ultimately, research design. 4. What is included in research design, data collection, data analysis, and reporting. 5. Research process problems to solve. CHAPTER Lecture Notes THE RESEARCH PROCESS Stage 1: Clarifying the Research Question • The management-research question hierarchy process of sequential question formulation leads a manager or researcher from management dilemma to investigative questions. • The process begins with the management dilemma—the problem or opportunity that requires a business decision. • The management dilemma is usually a symptom of an actual problem, such as: □ Rising costs. □ The discovery of an expensive chemical compound that would increase the efficacy of a drug. □ Increasing tenant move-outs from an apartment complex. □ Declining sales. □ A larger number of product defects during the manufacture of an automobile. □ An increasing number of letters and phone complaints about postpurchase service • The management dilemma can also be triggered by an early signal of an opportunity or growing evidence that a fad may be gaining staying power. □ Identifying management dilemmas is rarely...
Words: 2274 - Pages: 10
...whacked with, you know? (Source: Cathcart and Klein, 2007). Principle II Confucianism: Do not do to others what you do not want done to yourself. This is a rather robust criterion. But its limitation is that it says nothing about what you should do. Dilemma Ethical decisions often yield a dilemma. Suppose that you were the CEO of investment bank XYZ in 2005. The debt/equity ratio of the bank was 20. All of your competitors raised their debt/equity ratios to 30 to please the stock market so that their stock prices could be higher than otherwise would be. You knew that raising the debt/equity ratio to 30 was rather risky and could destroy the bank if business went wrong. But you knew the investors would be disappointed by the otherwise lower share price if you did not raise the debt/equity ratio. So, what is the answer? I do not have an answer for this kind of ethical question because it is a dilemma; otherwise, I would not use the word “dilemma.” All I know is that you, as professional managers, are expected to behave ethically. One thing I know for sure is that never do anything that will put you in a prison cell; you are too cute for a prison cell. • The Corporate Financial Manager’s Goals • Maximize profit? – Earnings reflect past performance,...
Words: 772 - Pages: 4
...Business Ethics Reflection Patricia Henson XMGT/216 Version 2 January 29, 2012 Jeff Harris Business Ethics Reflection Every day people face many different issues in their work environments. These issues range from pay related issues to performance issues and among them are the ethical dilemmas that they may face. Making ethical decisions are often comprised in the workplace therefore it is important to so what is morally right. In 2009, I was hired by a small family owned business. The company is an Optical Store, which has 2 locations. I work for the main store where the manager is located and myself and another employee. The environment was nice and comfortable. Only 5 employees and everyone got along and it was a joy to go to work every day. However, an ethical dilemma occurred before I started and thereafter, I was involved because I had suspension that something was unethical about my manager’s behavior and work ethics. This is real life ethical dilemma therefore I will not mention names; to protect the privacy of all the stakeholders involved in this situation. I became somewhat uneasy by the manager’s action because I felt that her actions were unfair when it came to duties being assigned to the employees. I did approach her about this problem but little was done to improve the work ethics between the employees. In addition, I felt it would be safer to just go along with the matters at hand because I was not part of the family. Anyway, the manager began to act...
Words: 1119 - Pages: 5
...Dynamics of Ethics Paul C. Van Alstyne March 15, 2012 BSHS331 Professional, Ethical, and Legal Issues in Human Services Instructor; Penelope Jefferies Dynamics of Ethics Dynamics of Ethics A condition may happen in which a Human Services Worker may experience a change in ground rules or expectations while delivering services to a client. Therefore, the subtleties of the association between the Human Services Worker and client could arise, which can affect and hamper the hopes and (or) the foundation rules initially established. Whereas clients expect their case managers to reveal any information that may alter the dynamics of their association with them, case managers must also demand and expect clients to be accommodating with any information that may also alter the subtleties of the relationship. Nevertheless, a state of affairs may transpire in which a client does not disclose fundamental information but the case manager becomes aware of said information and feels challenged with ethical issues. If this type of situation were to happen, a case manager must stick to ethical guidelines even if it may put a friend or family member in an uncomfortable situation. Within this essay, I will put forth a situation in which a case manager cultivates a proper plan of action that agrees with his or her value system and the policies concerning the predicament and ethical issue. The Situation Approximately one year ago, a new client assigned to a case manager in which at...
Words: 1638 - Pages: 7
...CASE ANALYSIS REPORT GUIDELINES: 1. 1. Identify the primary “ethical dilemma (or question)” in the case. (5 points) 2. 3. 2. Discuss the role that information technology played in creating the special circumstances of the case. (5 points) 4. 3. List the stakeholders in the case (and try to identify an important “right” of each stakeholder). (10 points) 5. 6. 4. List and describe alternative courses of action that may be taken and determine the likely consequences of each proposed action for each stakeholder. (20 points) 7. 8. 5. From a teleological perspective which action is morally right? Explain. (15 points) 9. 10. 6. From a deontological perspective which action is morally right? Explain. (15 points) 11. 12. 7. Describe your normative recommendation in this case. What is the basis of your recommendation (teleological or deontological)? (30 points) An Example of Ethical Analysis Consider the following case example of an ethical dilemma [Yuthas and Dillard(1999)]: Granger Stokes, managing partner of the venture capital firm of Halston and Stokes, was dissatisfied with the top management of PrimeDrive, a manufacturer of computer disk drives. Halston and Stokes had invested $20 million in PrimeDrive, and the return on their investment had been below par for several years. In a tense meeting of the board of directors of PrimeDrive, Stokes exercised his firm’s rights as a major equity investor in PrimeDrive and fired PrimeDrive’s chief executive officer (CEO)...
Words: 1443 - Pages: 6
...My Ethical Dilemma in the Workplace Not only are ethics in life important, but ethics in the workplace are also important. Business use ethics to monitor team member behavior, manage moral decisions made by management, and keep the company running legally. Most businesses have a code of ethics that is placed in the hand book for team members to keep. Workplace ethics give guidance for all team members whether they have been in the business industry for a short or long term period of time. Workplace ethics set a strong and professional environment. Good ethics means good business. Discuss an ethical dilemma that you have had to face in the workplace. An ethical dilemma I have faced in the workplace was at my second job. I was a cashier at a local feed and seed store in a small town. Growing up, I was very involved in the 4-H program as well as showing horses competitively across the southern part of the United States. I have a passion for farm animals and thought it would be good experience. The company was owned by a family from Louisiana. He owned two stores in Mississippi and one in Louisiana. The owner was not always able to be at our store and therefore had a store manager. The owner would come in a few days during the week and was there on Saturdays. He never said when he was or wasn't coming and would just randomly show up. We had five team members including the manager. There was two females and three males. Since I was still in high school, this job was part-time...
Words: 1303 - Pages: 6
...Ethical Issues and Management Paper 1. Introduction a. Managers are in a position of power. b. Their actions speak louder than words. c. “The most important thing for managers to remember about their job as a role model is that what they do is infinitely more important than what they say” (Trevino & Nelson, 2007, p. 173). 2. Body of Information a. Workplace setting and the ethical dilemma i. Purchasing department at a local hospital. 1. Order supplies for entire hospital. 2. Department consists of a manager and two employees. ii. Subordinate talks on her cell phone during shift. 1. Talking on a cell phone, during your shift, is against hospital policy. iii. Manager complains to the other department employee, but does nothing about the situation. iv. Although manager gets upset at his employee, he also talks on a cell phone during his shift. b. Moral and ethical issues faced by managers dealing with being a role model i. Managers need to do as they say. 1. Leading by example speaks volumes. 2. Purchasing department manager should not talk on a cell phone as well. ii. More ethical dilemmas will occur if the manager does not provide good examples. iii. Morally sound employees will become angry if the manager contradicts what he or she preaches. 1. Second purchasing employee becomes frustrated when the manager does the very action that he complains about. c. How the issues affect other individuals i. Can decrease productivity. ii. Employees will have less respect for the manager...
Words: 538 - Pages: 3
...The Manager’s Job Folklore and fact BY HENRY MINTZBERG The above article by Henry Mintzberg enlightens us on what managers actually do. The article differentiates between the traditional myths and actual facts about manager’s role. Traditionally it is thought that a manager’s job is based on four basic aspects: planning, organizing, coordinating and controlling which may be true however the author argues that these aspects only cover a part of manager’s duties. Explain how the structure of comparison (in the article). Mention author’s focus points such as communication, ethics, etc. Managers’ extensive use of verbal media helps to explain why they are reluctant to delegate tasks and are damned by their own information system to a “dilemma of delegation” – to do too much or to delegate to subordinates with inadequate briefing. As an example the author argues that a manager is the person who is under pressure all the time, he has to deal with multiple things going on in his mind, a manager has to keep an eye on each an very employee or sub ordinates he is working with and also pay attention to the surroundings in which he is working. This is one of the facts about the managers where else the folklore is that managers are systematic planners. A good manager always motivates his employees and keep up a good verbal communication...
Words: 449 - Pages: 2
...One of the main ethical dilemmas that a store manager working for Wal-Mart might be faced with is a conflict of interest. He/she has been placed into a situation where there is no right or wrong answer, but rather a right, and right answer. Does he choose the role of being a good manager, and risk the managerial position? Or does he act upon the “unethical” commands of his superiors in favor of keeping his job? Three underlying elements further complicating his decision to make ethical choices are discussed in this essay. These are identified as self interest, greed, and obedience to authority, and will be discussed using Ghillyer’s three-step process of analyzing the consequences, analyzing the actions, and making a decision where the ethical dilemma can be resolved, or at least diminished. Self interest could have been a contributing factor to his decision making, which resulted in a class-action lawsuit, costing the company $50 million. Self interest can be categorized under one of the three ethical theories, virtuous ethics, which places its value in living life according to the commitment to the achievement of a clear ideal. For example, “What sort of person would I like to become?” An ideal goal for the manager could be to provide a shelter, clothing, and food for himself and/or his family. These are the basic innate impulses or drives in human beings, that explain the well known evolutionary theory of Survival of the Fittest. In the Wal-Mart example, this is demonstrated...
Words: 1394 - Pages: 6
...paper will be divided into two main sections. These main sections include the business research process, and ethical considerations thereof, and research design. By the end of the literary review, the reader should have a good understanding of not only the business research process as a whole, but how to ask the right questions during each step in order to maximize the impact of the study and ultimately lead to better decisions made with the findings. Literature Review Introduction The business research process is one riddled with decision points. Each step comes with many complexities and options that must be carefully considered in order for the researcher to get the best final product possible. From identifying the manager’s question to detailing the wording for a survey to choosing a report format, the researcher must be aware of not only what options are available to him, but also what questions should be asked along the way that will help lead the researcher to making the right choices. This paper seeks to briefly define the topic of business research, and then explore the various steps within the associated process while revisiting the issue of what questions are appropriate to ask as the researcher during each of these steps. This will be accomplished by conducting a literary review of the subject...
Words: 6618 - Pages: 27
...In everyday situations, managers are expected to be more than just the rule enforcers of an organization. They are expected to be the role models and provide guidance for the employees who work under them to develop them to their full potential. Every day managers are faced with an ethical dilemma of some nature and they are expected to work through them and make the proper decision to better themselves and the company they work for. A few ethical issues a manager would face would be hiring, performance evaluations, discipline, termination, diversity, and harassment. The topic I chose to focus on for this paper is moral and ethical issues managers face when dealing with hiring new employees for their company. The moral and ethical issues faced by managers dealing with hiring new employees are that it could come off that employers could tend to be a little discriminating when it comes to choosing the right fit for their company. Although most companies insist that they are an Equal Opportunity Employer, some may say that may not always be the case. Depending on what your company advertises, an employer must select a candidate that appeals to their type of clientele. To elaborate, a hotel manager would not choose a candidate for a position at the front desk of a hotel who has tattoos all over them or are not well groomed. Many may say that this is discrimination against appearance, but you have to consider the type of clientele a hotel gets. There are many business travelers...
Words: 1042 - Pages: 5
