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WAREHOUSE SERVICES

SITUATION.
The current situation of our warehouse services that we offer to our customers and clients doesn’t meet the customers needs. Due to the advancement in the current technology, it has come to our realization that we need a timely fashion, in which to our understanding, it is not met by our practices in the selling of the stocks in our stores. At this time the aim of our stocks going out to our customers is at an average of 180 out of stocks which consist of out of stocks as a result of changes/adjustments made by our buying customers and warehouse miss picks. At the moment, only half of the store in our enterprise is meeting this aim, roughly, the daily average out of stocks is 340 per county, with 15 counties that is 5100 out of stocks per day which will amount to 153,000 in a month, i.e. a 30 day calendar month. It is therefore our high time to provide the best and updated solutions to these problems so as to meet the customer’s requirements, hence ensuring that we increase our stock sales to our customers.
Also, the situation with our employees is such that they lack the e-selling skills that are required by the advancement in the technology, the customer to employee relations doesn’t meet the required standards, the managerial staff focuses much on the employees than the customers and they hence lack the customer driven processes, and lack of appropriate technological skills by the implementation and maintenance department.
For appropriate solutions to problems in our enterprise, we need to concentrate on the issues affecting our customers since they are the main controllers of the sales we make. Without them the business will certainly collapse. We therefore need to incorporate activities such as essential selling skills, develop strong customer relations, creating and sustaining a customer focused organization,

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