Recently, our company got many feedbacks from our valuable cutomers. We analyzed all information. As a result, I think we have lots of things can do to improve our customer service. Our department made these new Customer Service Standards as following. Please read carefully and correct your hehaviour.
Basic Rules
As a perfessonal saleperson in our company, you have to be provided with the most standard rules. However, according to our customers’ feedback, some of employees in sale associate didn’t behaved professonal. The additional changes to the Aggresshop Sales Associate Job Description are listed as below:
* Leave customers with their own spaces. Do not behaves excessively enthusiastic. * Respect customers’ privacy, especially in the dressing room. * Be factualism, not everything is the “BEST” or “GREAT”.
Sometimes, our customers’ feeling is more improtant than their money. Keep this basic rules in mind. Don’t make each of our valuable customer feels uncomfortable. More detals will be explaned in later part.
Interacting with the Customer
When a customer walked into our stores, sales associates should greet them friendly and warmth. Using simple greeting question is important. Usually, greeting a customer within thirty seconds would be good. The simple question should focus on providing help or services.
* Hello, welcome to Aggresshop. Is there anything I can help you? * Hi, how are you today? May I help you? * Welcom to Aggresshop. How can I help you today.
Improtantly, if the customer needed specific help, sale associates should help them dirctly and efficient. However, if the customer didn’t show any particular
