Katrina V Wallace

Education
Midlands Technical College - Associates of Science, Business Admin, Expected Fall-2014
Minor in Psychology

Professional Experience

Medical Service Technician (contract Position) December 2012-April 2013

Blue Cross Blue Shield of South Carolina, Columbia, SC

• Accurately handled both incoming Provider/Member correspondence and telephone calls.

• Responsible for outbound contacts to Providers/Members in order to resolve inquiry issues.

• Advised Medical Providers, Facilities, and Members of Pre-certification/ Authorizations policies & procedures

• Strong Understanding of medical terms.

• Able to communicate standard medical terms to customers.

• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.

• Conduct routine research with understanding and knowledge of medical, pharmacy, and Blue Cross Blue Shield Association guidelines and policies.

• Other duties as assigned.

Qualified Independent Contractor Assistant (contract position)
BlueCross BlueShield of South Carolina, Columbia, SC April 2012- November 2012

• Provides all redetermination case file information within the specified time requirement • Suspends claims in applicable claim system and tracks all data • Maintained accuracy and departmental standards • General office and clerical duties, and maintaining a professional work environment

HW Benefits Analyst (contract position)
ACS Xerox Company, Little Falls, NJ Aug 2010 - April 2011 • Processing of daily client administrative work • Execution of monthly premium remittance process • Record keeping and processing of recurring life event process • Administrating and analyzing eligible, cobra, and FSA files • Analyzing and administration of outbound payroll deduction files for active and retired participants • Processing of monthly direct bill process

Facility Representative
LogistiCare, Edison, NJ July 2009 - July 2010 • Provide excellent customer service for Dr.'s, Nurses, Social Workers and Patients • Educates facilities about LogistiCare, NET and disseminate contact information for appropriate telephone numbers • Provides facilities with information about available features such as gas reimbursement, bus passes and how to complete various paperwork and reports • Interaction with facility social service staff to coordinate patient trips • Solves specific patient issues with facility case manager (initiate schedule changes, routing suggestions, provider changes, etc.)

Site Manager / Customer Service Rep
Epic Car & Truck Rental, Clifton, NJ Aug 2008 - Dec 2008 • Greeted customers upon entry into establishment • Input Data of (open& close) Rental Agreement Contracts • Maintained entire Vehicle Fleet, by taking hourly full Inventory Report • Inspected and took report for all vehicles pre-rental and post-rental for physical condition, damages, etc. • Composed Daily Business Report for each day business, which included all credit card transactions being uploaded to the banking institution

Health Management Information Clerk (contract position)
St Barnabas Medical Center, Livingston, NJ Nov 2007 - Jan 2008 • Provide support and assistance in the Medical Records Department • Provide quality control for patient’s medical records, including retrieving and scanning documents • Responsible for office and clerical duties, and maintaining a professional work environment

Technical Skills

Software:
Microsoft Windows/Microsoft Office/Microsoft Word
WordPerfect
Internet Explorer
Soft Med Software
Experienced in handling in and out-bound service calls
Proficient in customer service and satisfaction
Extensive training and experience in office management
Retail experience in well-known department stores

References
Available upon request