...Refer to the discussion of the New York-San Juan pricing decision in the case. What additional information should Doug Santoni collect to decide on a response to Eastern's pricing initiative? In response to Eastern’s pricing initiative, Doug Santoni should collect several bits of information before deciding on an appropriate rejoinder. First, he should know the volume of the passengers that travel along this route, for both American Airlines, and it’s main competitors, Eastern and TWA. This will allow him to make the correct downstream calculations such as changes in revenue, profits/losses, and capacity along the New York-San Juan route. A breakdown of the busiest times/routes (for all airlines, but especially American) would be useful to determine which flights need to be targeted, if any, with a response. Most of the other information Doug should collect relates to the makeup of the passenger types. How many passengers are traveling for business versus pleasure? Knowing this could again help predict capacity and revenue changes. While the makeup is divided fairly evenly into three categories (business, leisure, and locals), what is their specific makeup during the peak and slow seasons? The latter is when Eastern has tended to target with low one-way fares in the past, and it would be good to know who purchases those tickets at the time. If the low point is coming from a slow in leisure and/or local passengers, a price drop may be needed to increase passenger...
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...Refer to the discussion of the New York-San Juan pricing decision in the case. What additional information should Doug Santoni collect to decide on a response to Eastern's pricing initiative? In response to Eastern’s pricing initiative, Doug Santoni should collect several bits of information before deciding on an appropriate rejoinder. First, he should know the volume of the passengers that travel along this route, for both American Airlines, and it’s main competitors, Eastern and TWA. This will allow him to make the correct downstream calculations such as changes in revenue, profits/losses, and capacity along the New York-San Juan route. A breakdown of the busiest times/routes (for all airlines, but especially American) would be useful to determine which flights need to be targeted, if any, with a response. Most of the other information Doug should collect relates to the makeup of the passenger types. How many passengers are traveling for business versus pleasure? Knowing this could again help predict capacity and revenue changes. While the makeup is divided fairly evenly into three categories (business, leisure, and locals), what is their specific makeup during the peak and slow seasons? The latter is when Eastern has tended to target with low one-way fares in the past, and it would be good to know who purchases those tickets at the time. If the low point is coming from a slow in leisure and/or local passengers, a price drop may be needed to increase passenger...
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...Japan and the U.S. share a low-growth economy configeration and their management styles are beginning to merge. Management Styles: American vis-a-vis Japanese Charles Y. Yang THE JAPANESE STYLE of management has in recent vears been drawing a great deal of attention from American managers because of its apparent ability to insure organization stability in the face of unexpected external changes. At the same time, a slower rate of economic growth in Japan is compelling Japanese executives to .search for improvement iu management efficiency by focusing their attention on the American type of management. FALL 1977 This trend to draw on each other's strengths in order to better cope with growing external pressures is significant because both eountries now share a similar socio-economic situation characterized by a low rate of economic growth, a high degree of vulnerability to external variations and an advanced stage of technological development. A comparative analysis of the quality of management must first determine what is to be measured. 23 If the criterion is profit performance, most of the major Japanese companies compare favorably with leading American firms, and that is where the comparison ends. What is more meaningful is to measure the extent to which the underlying factors have contributed to profit perfonnance in the past, and how they will continue to function in the new socio-economic setting. These underlying factors consist of entrepreneurial...
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...|American Health Information Management Association Code of Ethics | |Preamble | |The ethical obligations of the health information management (HIM) professional include the safeguarding of privacy and security of health information; disclosure of | |health information; development, use, and maintenance of health information systems and health information; and ensuring the accessibility and integrity of health | |information. | |Healthcare consumers are increasingly concerned about security and the potential loss of privacy and the inability to control how their personal health information is | |used and disclosed. Core health information issues include what information should be collected; how the information should be handled, who should have access to the | |information, under what conditions the information should be disclosed, how the information is retained and when it is no longer needed, and how is it disposed of in a| |confidential manner. All of the core health information issues are performed in compliance with state and federal regulations, and employer...
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...differences in culture and work ethic between Americans and Japanese. It shows how each group handles conflict in the work place, as well as at home. The main characters and leaders are faced with dilemmas and have to figure out how to work as a team to keep the automobile manufacturing plant up and running smoothly. According to Western Washington University (2011), there are many different sociological differences between the Japanese and Americans. Most importantly, the views of conflict and conflict resolution differ greatly. In the United States, conflict is seen as something that is inevitable, or bound to happen, whereas in Japan, conflict is considered dangerous to all relationships and should be diffused before it begins or avoided at all costs (Western Washington University, 2011). This fact along plays a major roll in the struggles between the Americans and the Japanese at the automobile manufacturing plant in Gung Ho. The American workers almost seemed as though they were looking for conflict to solve, but the Japanese executives were quick to avoid it at any cost possible. Culture also plays a major roll in determining how the characters approached and completed tasks presented to them. In the movie, a few of the American and Japanese main characters argue about their differences in spending time with family. The Japanese say that their job is their life; it is most important so they can provide for their families. For the Americans, they preferred to spend as much time...
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...(High-Context & Low-Context Culture Styles. (n.d.)). According to Edward Hall, these cultures prefer group harmony and consensus to individual achievement. They focus more on a speaker’s tone of voice, facial expression, gestures, posture, etc. than the actual words said. Travel effect stated four reasons why American workers chose not to use their vacation time. The first reason was the dread of returning from a vacation to piles of work, followed by the belief that no one will be able to step in and do their job for them while they're gone, not being able to afford going on vacation and lastly the fear of being seen as replaceable. “Indians are more efficient. Americans believe in more action and fewer words.” (SocialPC. (n.d.)). As previously stated, there are many differences between American and Indian work culture. Americans tend to be more relaxed work wise, while Indians tend to be extremely hard working. Due to their hard work, Indians quickly learned to adapt to new cultures and are very successful in other countries. Many of the differences between American and Indian culture arise from the fact that Indian cultures are based around their religions. Americans tend to be more individualistic and live life at their own will while Indians tend to rely more on the values of religion and family. Reference Chapter 1 Lecture: High-Context & Low-Context Culture Styles. (n.d.). Retrieved from http://www.marin.edu/buscom/index_files/Page605.htm Goudreau, J. (2013)...
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...What is the American Dream? When describing the American dream, there are endless possibilities. The beautiful thing about the American Dream is that it is different for every single person. One person’s dream may be to be an NFL superstar, making ten million dollars a year. Conversely, someone else’s dream can be making minimum wage just to ensure their family can eat. This alone is what makes America the greatest country in the world. Everyone can have a different dream, but they have every possibility to achieve it. Although, it is not a guarantee the person will achieve their dream, it is a guarantee they will have no unfair regulations stopping them. A neighbor of mine at home has a very sad story that led to his pursuit of the American dream. He was one of the highest regarded Medical Doctors in Egypt. He was making great money, and his family was very happy. Then his life was turned upside down when a family member of his was killed because of his religion. He was Christian, and some radical Egyptians hate Christians, so he had to move to America to keep his family safe. His story relates to a quote on page four, “The idea of the American dream has been attached to everything from religious freedom to a home in the suburbs” (Hochschild). Unfortunately his story does not end like the Hollywood motion pictures, but he is completely happy with his current life. He now lives in a two room apartment with his wife, and two daughters and he is working as a cab driver, and...
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... I. Introduction: American Express 3 II. Overview of Organization: Background 3 III. Organizational Design 4 IV. Scope of Operation 5 Vision 5 Values 5 Operating principles 6 Board of directors 7 V. Current Operation State 8 VI. Desired State of American Express 10 VII. Developments 12 Risk and informational management 12 Strategic planning group 13 Human resources 13 Technology 13 VIII. Program Design and Development 14 Objectives of the program 14 Incorporate site visits by management 14 Training and seminars 14 American Express will Focus on the Development of Employees 16 Incorporate Site Visits by Management 16 Training and Seminars 17 Steps to continue the essence of customer service 18 Assessment 19 Employee feedback 19 Data analysis 20 Creating training manual 20 The use of technology 21 IX. Recommendations 22 Performance appraisals 23 Motivating Employees 24 Training employees 25 Continuous improvement 27 X. Conclusion 28 XI. References 29 I. Introduction American Express hired our consulting team to create effective training and development program to sustain the company’s success and growth. One of the departments American Express would like to concentrate on is the Customer Service Call Center. Currently American Express does not have formalized organization-wide training and development process. This paper will summarize American Express’ organizational...
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...English 1520 16 May 2013 American Education In the article “American the Illiterate” by Chris Hedges he argues about the growing concern on the American people. In the argument he states that Americans everyday are less and less dependent on their ability to read and write. He explains how society over all is more dependent on image based information. In his first couple of paragraphs he describes this growing epidemic. How literacy affects us as a country and as a nation over all. He brings evidence and proof about his argument from various different creditable sources. He explains that illiteracy is such a minor priority to most Americans that doing things like their taxes or electing a new president doesn’t require them to be experts in illiteracy. Bringing in emotional story and a good slogan with words like pro-life, hope, maverick, war on terror. The American people are easily manipulated and are reeled in to the fight between truth and lies. He explains that America is so blind when it comes to signing a contract, policy agreement, or a legal document. Most if not all the time they barley even start reading. It’s hard to admit but at the end even I agree with Hedges logic. Every time I download a new software or log into my bank account never have I set there and read the agreement start to end. Just the other day I was reading the fine print in my insurance contract and I was amazed at some of the things that we assume are covered like roadside assistance. I always...
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...Disparities 39 © 2007 University of Pittsburgh Section 4. Economic Disparities HomeownersHip Homeownership is an essential part of the “American Dream”. Homeownership provides many benefits to families, children, and communities. These benefits include wealth building, tax reductions, a source of equity for education and other major expenses, a stable residential population, and greater neighborhood safety. Although the number of minorities owning homes has increased over the years, the nation is still far from achieving racial parity in homeownership. Figure 4.1. Homeownership Rates by Race and Ethnicity, 2000 100 80 60 Percent 72 75 73 60 39 34 25 20 16 43 40 38 50 36 53 46 46 40 0 Pittsburgh City Allegheny County White Source: Appendix 4.1 Pittsburgh MSA Asian Hispanic United States African American • Homeownership is lower in the city of Pittsburgh than in the other geographic areas for all of the racial and ethnic groups. • Whites are significantly more likely than African Americans, Asians, or Hispanics to own their homes across all of the geographic areas. • In the Pittsburgh region, Asians have the lowest homeownership rates in the city, county, and the Pittsburgh MSA. Only in the U.S. does the percentage of Asians owning homes exceed that of African Americans and Hispanics. Pittsburgh’s Racial Demographics: Differences And Disparities...
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...American Apparel American Apparel, founded in 1997, began its business strategy differently than most other companies. The founder, Dov Charney, believed in the philosophy of being a vertically integrated company. This means they manufacture, produce and sell their own products. Sales were slowly decreasing over the years because of poor fiscal management. To remain the largest U.S. apparel store they needed to tighten the reins on their financial management. Synopsis of the Case American Apparel is the largest clothing manufacturer located in the U.S that is sweat-shop free. They are infamous for selling their sexually explicit t-shirts as well as other clothing. All American Apparel operations are done within their facilities located in downtown LA. They enjoy high retention rates through generous benefits packages and other incentives. American Apparel strives to grow to be the most recognized clothing line in the U.S. by properly managing their finances. Relevant Factual Information about the Problem or Decision the Organization Faced American Apparel offers a comfortable environment for their employees. They offer incentives such as health care for employees and families, free parking, bus passes, low auto insurance, health and wellness centers, subsidized lunches and training to improve their job and management skills (Grant, 2010, p.259). Charney realizes that the benefits he offers are costly but they ensure continuity amongst his employees. Since...
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...Historically, African American women has exuberate extraordinary resilience, determination, work ethic, perseverance, and brainpower. Though they are historically overlooked, African American women have been, are, and will continue to use their unique perspective to effectively lead. By understanding the way African American women communicate, we can better analyze their leadership roles, whether its in faith, management, social justice movements, family, politics, or education and understand the challenges and success they face. It is evident that faced with systematic pressure, African American women have adapted a unique communication style that is implemented in their leadership. They have used their creative communication style to brake down barriers an place themselves in positions of power. To effectively analyze their leadership, we must first get a better understanding of their communication style. COMMUNICATION Conceptualizing African American women’s communication is very difficult; weaving both gender and racial communication. Thus...
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...interpersonal skills in order to thrive in today’s business world. These skills include leadership, motivation, team work, conflict-resolution abilities and an understanding of diversity and diversity management. Today’s work population is constantly changing; we encounter different people from all walks of life. As a result there is more interaction among people from diverse cultures, beliefs, and backgrounds than ever before. Maximizing and capitalizing on workplace diversity has become an important issue in the field of management. According to some experts “Diversity can have two competing perspectives. The first perspective embraces the “information value of diversity” and the importance of “celebrating our differences”. The second perspective believes that diversity contributes to conflict because “similarity attracts” and therefore, it is best not to draw attention to diversity and instead emphasize that as human beings our commonalities far outweigh our differences. The first perspective argues for customization, while the second advocates for homogenization. Whatever your perspective, the facts remain the same; today’s work population is changing and with any change comes both challenges and opportunities for organizations and their leaders. Diversity Management is a combination of programs, policies and activities that support an environment wherein employee differences are valued and integrated into each part of the organization's operations. It assists...
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...•Different studies found that African Americans are from 1.4 to 2.2 times more likely to have diabetes than white persons. •Hispanic Americans have a higher prevalence of diabetes than non-Hispanic people, with the highest rates for type 2 diabetes among Puerto Ricans and Hispanic people living in the Southwest and the lowest rate among Cubans. •The prevalence of diabetes among American Indians is 2.8 times the overall rate. •Major groups within the Asian and Pacific Islander communities (Japanese Americans, Chinese Americans, Filipino Americans, and Korean Americans) all had higher prevalences than those of whites Speaker notes: Studies show a greater incidence of diabetes in minorities in America than residents living in their countries of origin. A link of the American lifestyle of decreased exercise and a high fat diet is suggested to be the cause. Minorities also tend to have a higher rate of complications related to diabetes than whites. These include kidney disease, eye disease, coronary artery disease, and increased mortality. Cultural and economic barriers have increased complications for minorities. Some of these are a distrust of insulin therapy, preference for traditional remedies, and a fatalistic approach of acceptance of the disease. Reducing Disparities • Diet, Exercise, and Primary Prevention Education of communities about better diets and exercise has found to improve rates of diabetes • Chronic Disease Self-Management Program (CDSMP) A program used in...
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...Diversity Action Plan SOC315 Diversity Action Plan In today’s emulous world it is not enough for a company to employ a diverse workforce. Companies must take full advantage of the diversity at their disposal to remain successful (Gwele, 2009). This must include a plan of action; a roadmap to success. The company will face challenges and detours along the way, but it must resign itself to stubborn resolve. Commitment to addressing diversity in the organization must be a cogent conviction instead of a retrospective addendum. Opportunities and Challenges of Increasing Diversity Today more than 60% of McDonald’s home office and U.S. company workforce are of a racial or ethnic minority, or are women (McDonald’s, 2010). McDonald’s thrives on diversity within their organization, and based on their initiatives, the level of diversity will increase. Opportunities Diversity presents a variety of opportunities to improve adaptability, productivity, teamwork, and problem solving. Organizations employing a diverse workforce can supply a greater variety of solutions to problems in service, sourcing, and allocation of resources. For instance, different perspectives can assist in the development of new meal options for consumers. Employees from different cultures bring a variety of talents or experiences in suggesting new ideas in adapting to changing markets and customer demands to keep McDonald’s competitive in the food industry. A variety of skills lead to innovative approaches...
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