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Aol Pricing Rate

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LQuestion 2: As of 1995, what are the keys changes taking place in the commercial online industry? How are they likely to affect AOL's future prospects?

Since AOL’s pricing rate structure was the easiest for customers to understand and plan ahead of time, the company was very successful before year of 1995. AOL, CompuServe and Prodigy, as the market leaders in the commercial online industry, served 8.5 million subscribers in total as middlemen till 1995,closely controlling the product and paying content providers, the writers.

However, with the emergence of Internet World Wide Web and the entry of Microsoft Network (MSN) into the online services industry made the commercial online industry even more competitive. MSN had a different approach to present Internet content to subscribers. They also gave content providers a larger portion of subscriber revenues and more power in the creation of their product offerings. Also, the per-hour pricing policy offered by Microsoft was superior to AOL's. Besides, on the Internet, customers would sign up for an Internet on-ramp services to collect fees from browsers. Therefore, content providers became more interested in these alternative distribution channels in order to earn higher revenues.

The competitive online services and Internet markets become even more competitive. AOL was facing decrease in market share, since content providers were beginning to take advantage of other distribution channels, demand for AOL’s service may decline.

The existing competitors service providers had to exploit new business opportunities to remain competitive. AOL had to make more efforts to its content providers. First, the proprietary services and contents would move to the Web sites. Second, AOL would cost more to remain competitive. They cut prices in additional pricing programs to acquire new customers and retain existing

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