Change Management in Healthcare This article introduces health care managers to the theories and philosophies of John Kotter and William Bridges, 2 leaders in the evolving field of change management. For Kotter, change has both an emotional and situational component, and methods for managing each are expressed in his 8-step model (developing urgency, building a guiding team, creating a vision, communicating for buy-in, enabling action, creating short-term wins, don't let up, and making it stick). Bridges deals with change at a more granular, individual level, suggesting that change within a health care organization means that individuals must transition from one identity to a new identity when they are involved in a process of change. According to Bridges, transitions occur in 3 steps: endings, the neutral zone, and beginnings. The major steps and important concepts within the models of each are addressed, and examples are provided to demonstrate how health care managers can actualize the models within their health care organizations. The purpose of this article is to explain to the readers the problems that the HCO faces and then explain the solution to those problems. Individuals need to understand the who, what, where, and why behind the problem and the solution and the evidence that states that this is the best solution to the problem In today healthcare industries health care manager occupies an extremely challenging position. In other to maintain a competitive edge in the health care market while leading an organization through constant change. This is constantly happening in the health care organizations (HCOs). The health care industries have to learn to adapt to new technology such as the electronic health record (EHR), implement quality improvement initiatives, and institute pay-for-performance plans.
During a period of transition, Bridges