...SATISFYING CUSTOMERS WITH THE KANO MODEL When a company is looking to satisfy their customers a common model to emulate is known as the Kano Model. As discussed in this courses text we have learned about the Kano model and the technicalities of how it can be used to ensure customer satisfaction as well as exceeding those satisfactions. To dive deeper into the subject I decided to further write a summary on a scholarly article regarding this model so that I could further my knowledge and paraphrase the importance of this lesson for others. The article I chose was titled, “Kano model: how to satisfy customers?” (2016) KEY POINTS BACKGROUND Customer satisfaction has become and can arguably always has been the most important aspect of a business (assuming there is competition) so when a company needs to ensure that they are not simply taking guesses at what the customers are looking for and want a logical approach to ensuring success should be implemented. The Kano model does just that, it takes this idea of approaching customer satisfaction with measurable success and breaks it up into three product requirements/features that can then be incorporated into a product and help esure that the customers will be satisfied or overly enthusiastic about their purchase and the product. The three features are as follows: 1) MUST HAVE FEATURES: These features are the products nuts and bolts that the consumer simply expects the product to have. For example, if a buyer was looking...
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...Ledford article, what special issues must be considered for corporate data which is not fully digitized? What are the potential risks associated with the loss of this type of data? CMGT 442 Week 1 DQ 2 DQ 2: Based on the Barr article, what special issues must be addressed for a risk management strategy that supports Web-based systems? Why the risks are associated with disruption of these web-based systems critical and require diligent consideration? CMGT 442 Week 1 Summary For this first week’s weekly summary topic, please find and summarize an IS risk management related current event. You may reference any source (Newspaper, Magazine, e-article, etc.) but please be sure to cite your source based on APA standards. Please keep your summary concise (1 paragraph) and include your perspective(s) and conclusion(s). If your source is web based, you may include a hyperlink to the reference website. You may post your article summary at any time during the week. Please provide peer feedback to at least one of your fellow class member’s article summary. CMGT 442 Week 2 DQ 1 Based on the Keston (2008) article, how important is enterprise identity management for reducing risk throughout the enterprise? Explain why a viable risk management strategy must include, at a minimum, a solid enterprise identity management process. CMGT 442 Week 2 DQ 2 DQ 2: Based on the Barr (2009) article, what type of software should be considered to provide adequate security management across...
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...[pic] Course Syllabus Law 531 Business Law Course Start Date: 11/13/12 Course End Date: 12/24/12 Please print a copy of this syllabus for handy reference. Whenever there is a question about what assignments are due, please remember this syllabus is considered the ruling document. Copyright Copyright ©2009 by University of Phoenix. All rights reserved. University of Phoenix© is a registered trademark of Apollo Group, Inc. in the United States and/or other countries. Microsoft©, Windows©, and Windows NT© are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Edited in accordance with University of Phoenix© editorial standards and practices. Course Description This course prepares students to evaluate the legal risks associated with business activity. Students create proposals to manage an organization’s legal exposure. Other topics include the legal system, alternative dispute resolution, enterprise liability, product...
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... 1. To expand a student’s knowledge beyond domestic financial management. 2. Understand the international financial environment. 3. Examine exchange rate risk management. 4. Examine foreign investment analysis. 5. Understand options for financing foreign operations. 6. To introduce students to the ethical, global, political, social, legal and regulatory, demographic diversity, environmental, and technological issues as related to an introductory study of multinational corporate finance. ASSESSMENT OF OBJECTIVES: Accomplishment of objectives/learning outcomes will be assessed on the papers, problem sets, participation, article reviews, and summaries. FINAL GRADE: BASED UPON A PERCENTAGE OF THE POINTS YOU EARN FROM THE TOTAL POINTS POSSIBLE IN THIS COURSE. TOTAL POINTS POSSIBLE: ARTICLE REVIEWS (30 pts each) 120 CASE STUDIES 150 PARTICIPATION 40 PROBLEM SETS 50 FOREIGN EXCHANGE SUMMARY 40 400 PROBLEM SETS: Students may work in groups of three or four. The problems will come from questions at the end of the chapter. Randomly, people will be asked to present the problems on the due date and that presentation will be reflected in their participation grade. FOREIGN EXCHANGE SUMMARY: A three to four page summary of what happened in the foreign exchange markets over the previous five weeks. Five people will be selected to present their summary to the class and that presentation will...
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... | | |Human Resource Management | Course Description This course focuses on the strategic role of human resource management, personnel planning and job analysis, personnel selection, performance appraisal, compensation, training, and development from the vantage point of the manager. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2007). Fundamentals of human resource management (2nd ed.). New York, NY: McGraw-Hill. All electronic materials are available on the student...
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...change in the corporate world; using mobile BI corporates can analyse and circulate the data to their clients and colleagues on theirs handheld devices. There are many benefits of mobile BI but apart from it still it has some challenges . Security of the data that is sent on mobile devices poses risk of hacking . Data that is sent has to be checked i.e what information is going outside the firewall and how they will protect it, IT planning is required as well (Hannah Smalltree 2007) . There should be right architectural infrastructure and strategy for variation in mobile devices, and also different type of users to be considered so that it is user friendly and not much hassle to operate . Annotated Bibliography : Article 1: DAS Mobile Business Intelligence Market Study References: Howard Dresner....
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...be 400 words and include: • Includes a summary of the main arguments or ideas for each of four academic sources • Includes an in-text citation (direct quote) that does the work of presenting the main argument for each academic source • Includes a critique or evaluation of each source’s usefulness to the essay question. Comments on the source’s reliability, objectivity or bias and makes a comparison with other sources reviewed • Writing and presentation style (clarity, coherence, spelling, punctuation, grammar and format presented as per guidelines detailed in Unit Outline) • Lists the correct bibliographic information for the four academic sources as per the Q Manual (i.e., complete details for the author/s, year, title, and publication) Satisfactory 1% Unsatisfactory 0 1% 0 1% 0 1% 0 1% 0 MCD2040 Marker’s assessment of Assignment 2(a) - Plan of the Group Report The plan of the report should be no more than one page long (approx 250 words) and include: • The purpose of the report • Background to the report (e.g. company information) • Sources of information • Proposed main findings • Proposed conclusions and recommendations Satisfactory 1% 1% 1% 1% 1% Unsatisfactory 0 0 0 0 0 1 MCD2040 Marker’s assessment and feedback sheet for Assignment 1 (b) – Short Essay Criteria Introduction and identification of managers’ roles Fail Less than 50% Inadequate description, explanation and identification of management roles Pass 50 – 59% Adequate description...
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...Araceli Gutierrez Thesis statement: Providing preventive care and self-management education may help African Americans in the U.S. today minimize the probability and negative outcomes of diabetes. Annotated bibliography (first of three entries): Article 1: A Culturally Targeted Self-Management Program for African Americans with Type 2 Diabetes Mellitu by Janice Collins-McNeil, Christopher L. Edwards, Bryan C. Batch, Debra Benbow, Camela S. McDougald, Daphne SharpeCan J Nurs Res. Author manuscript; available in PMC 2013 May 30. Published in final edited form as: Can J Nurs Res. 2012 December; 44(4): 126–141. PMCID: PMC3667585 URL: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3667585/ Summary: This article presents a study of participants were 12 adults age 35 to 68 years. This study tested the...
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...Assignment #1: Marks: 10 STRATEGIC MANAGEMENT AND BUSINESS POLICY (MNGT605) Spring 2014-15 DUE DATE: 16th September 2015 Assessment No1: This is an individual Assignment and students are required to read one article (current) in a Business Journal and summarize the key issues of the article. The instructor will be providing Five (5) Articles. They are then required to submit the summary of only one (1) article by the due date 16th September 2015. Please submit your Summary of the article on the Ums student Portal only. No hard copy OR email submission Please. Late submission after the due date will be evaluated on 85% Assignme nt Description Articles Submission Article Reading and Summary: 10 Marks This is an individual Assignment and students are required to read an article (current) in a Business Journal and summarize the key issues of the article. Article 1: STRATEGIES (LEVELS) OF TARGET MARKET. Download paper link: http://ror.isrj.org/UploadedData/1340.pdf Individual Article 2: A PROCESS VIEW OF SWOT ANALYSIS Download paper link: http://journals.isss.org/index.php/proceedings51st/article/viewFile/470/242 Article 3: The Impact of Strategic Human Resource Management on Organizational Performance Download paper link: http://www.management.ase.ro/reveconomia/2014-2/14.pdf Article 4: Do Some Business Models Perform Better than Others? Download paper link: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=920667## Article 5: Job Satisfaction: Comparisons among Diverse...
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...Final Project Report for Media Tracking System Version 2.0 approved [pic] Table of Contents Table of Contents i Revision History iii Group Members iii 1. Final Project Summary i 1.1. Content Summary i 1.2. Lessons Learned ii 1.3. Learning Outcomes Summary ii 1.3.1 Communications iii 1.3.2 Critical Thinking v 1.3.3 Network Design v 1.3.4 Management Information Systems v 1.3.5 Systems Administration and Scripting vi 1.3.6 Security vi 1.3.7 Employability vi 2. Future directions vii 3. Annotated Bibliography viii 4. Appendix A: Vision and Scope viii 5. Appendix B: Status Report 1 15 6. Appendix D: Presentation Slides 27 7. Appendix E: Other Deliverables/Artifacts 27 Revision History |Name |Date |Reason For Changes |Version | |Kenneth Wright |07/01/2010 |Initial Draft |1.0 | |Kenneth Wright, et al |07/15/2010 |With contributions and edits from all team members, we |1.5 | | | |refined the document | | |Kenneth Wright, et al |07/23/2010 |Style, editing, additional information from all team |1.6 ...
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...MG 420 Labor Relations 29 April 2012 Labor Relations Research Assignment 1. Define and discuss the term "collective bargaining." Include and discuss [showing relevance or applicability] at least one reference found in our text, along with a current web-based news item/magazine article about a real life example of a collective bargaining action. Write a succinct and complete summary on the contents of the article you've provided along with your critical comments about that article. Support your findings with referenced research. (5 points) Collective Bargaining allows employees and union workers to negotiate certain terms and conditions of the workforce such as (compensation) salary benefits, hours, vacations and holidays; (policies and procedures) layoff, promotions, overtime, medical ,safety, etc) and (employee rights) seniority rights, job standards, workplace rules. Other collective bargaining compensation items will generally include employer rights and responsibilities, union rights and responsibilities and dispute resolution. Thereby allowing employees an opportunity to address negotiation terms in their own behalf gives working people a voice in bettering their quality of live for themselves and their family. “Employees shall have the right to self-organization, to form, join, or assist labor organizations, to bargain collectively through representatives of their own choosing and to engage in other concerted activities for the purpose of collective bargaining...
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...SUPPLY CHAIN MANAGEMENT DESIGNATION PROGRAM MODULE THREE Logistics and Transportation ©Supply Chain Management Association Supply Chain Management Professional Designation Program Copyright © 2013 by the Supply Chain Management Association No part of this material in this manual may be reproduced without the prior written consent of the Supply Chain Management Association. 777 Bay Street, Suite 2701, P.O. Box 112, Toronto, Ontario M5G 2C8 Tel: (416) 977-7111 Fax: (416) 977-8886 Web Site: www.scmanational.ca. Use of this material is restricted to SCMA and its Provincial/Territorial Institutes for the express purpose of delivering the Supply Chain Management Designation Program. No other use is authorized, expressed, or implied. This material must be used in its entirety. © Supply Chain Management Association Supply Chain Management Professional Designation Program Module Three Logistics and Transportation Information and Overview .................................................................................................... IO – 1 General Information ........................................................................................................ IO – 2 Module Overview ........................................................................................................... IO – 4 Module Readings ............................................................................................................ IO – 7 Session and Reading...
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...How To Kiss A Girl And Never Get Rejected How To Change Your State Instantly The 7 habits of highly effective people Posted on July 26, 2011 by bigP 7 Habits of Highly Effective People Summary The 7 habits of highly effective people was one of the best books I have ever read. If you haven’t read it go and buy it right now. Once I finished reading the book I searched everywhere for a 7 habits of highly effective people summary but nothing I found met my standards. After reading a book I always like to refresh my memory once in a while, so rather than re-reading the book I find it handy to find a quality summary online. I decided that I would write a quality 7 habits of highly effective people summary for you to enjoy and review often to refresh your memory on the concepts in this timeless classic. Here is my own personal 7 habits of highly effective people summary for everyone to enjoy: Habit 1: Be proactive – True change starts from within us. Highly effective people are proactive and focus on the things they are able to influence. Steven Covey describes this as operating within our circle of influence. Here is a useful diagram to illustrate this point: There are 2 mindsets according to the book. The circle of concern and the circle of influence. We can’t control what is in our circle of concern. The circle of influence on the other hand is comprised of the things in our lives in which we can change. What the author advocates doing is to operate within our...
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...The Interplay of Diversity Training and Diversity Beliefs on Team Creativity in Nationality Diverse Teams by Astrid C. Homan, Claudia Buengeler, Robert A. Eckhoff, Wendy P. van Ginkel and Sven C. Voelpel. The journal puts forth the following research question; Does diversity training increase team creativity reflecting in better team cohesion and effectiveness but only for teams with less positive beliefs of diversity. The method in which the research is conducted is through a qualitative study whereas diversity beliefs questionnaires (online) were completed by 192 participants of 41 different nationalities. All of the participants were undergraduate students who were enrolled in an international university located in Germany. One of the gaps in the study was that the study failed to understand the long term effects of diversity training along with addressing the effects of it on individuals who have not been previously exposed to diverse conditions or diverse individuals. Additionally, the diversity training was only conducted for persons within an academic setting and may suggest that people outside of academia would respond much differently to diversity training. The findings of the research suggest and support the idea that a lack of diversity in organizations may be a liability and that providing diversity training to teams and organizations with a little or no diversity can achieve positive results but at the same time, may result in a reduction of creative performance...
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...Innovation Management Lecturer: Lopez, Urko The Why, What, and How of Management Innovation * Gary Hamel - Rodriguez Ugarte, Aitor 15th of February, 2015 INDEX INTRODUCTION 2 1. CONCEPT OF MANAGEMENT INNOVATION 3 2. WHY IS MANAGEMENT INNOVATION SO IMPORTANT NOWADAYS? 3 3. “DECONSTRUCT YOUR MANAGEMENT ORTHODOXIES” 4 4. SUMMARY OF THE ARTICLE 5 BIBLIOGRAFÍA 7 INTRODUCTION In this work I am going to analyze the management innovation. To do so, I am going to use Gary Hamel’s article “The Why, What, and How of Management Innovation” as guide to discuss this topic. To conclude with it, I am going to make a short summary about the article mentioning the main points of it. Source: Own elaboration Source: www.sintetia.com 1. CONCEPT OF MANAGEMENT INNOVATION Management innovation involves two concepts within it: Management and Innovation. On the one hand, management is one of the most important elements in an organization. It consists on coordinating activities and making plans for the future with the purpose to adapt to its environment and changes in it. On the other hand, as we analyzed the concept of Innovation in class the other day, I concluded that Innovation is the act of changing or creating a product or way of working in order to adapt to new environments or situations. So, what does Management Innovation mean? According to Gary Hamel “a management innovation...
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