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CLAIMS AND DJUSTMENT LETTER
January 21, 2001
Mr. Obet Robles
Calaguiman Samal, Bataan
Dear Mr. Robles:
Five VT-248 Amplifier Tubes have been sent to you by prepaid express to replace those broken in transit on your order No. 4572.
We appreciate your letter of January 5, bringing this mishap to our attention, also your thoughtfulness in having the damage noted on the express receipt.
Doubtless the new tubes will arrive promptly to take their place on your shelves. We are always happy to hear that our merchandise is in such good demand, and you can be sure that we will do everything possible to enable you to keep it in stock.
Sincerely,
Adriel Navarro

LETTER OF REQUESTING INFORMATION
Golden Finance Company
908 North Stamford, Fairfield County
Connecticut 09602, USA
Golden.finance@qmail.com

June 11, 2010

Glenda Miles
675 South Harpeth, Nashville
Tennessee, USA
37215

Dear Ms. Miles:

Our company would like to request for the payment of the personal loan you have made 8 months ago, on October 2, 2009. The terms of this personal loan, in which you and our company have agreed upon, include monthly payment of an interest of 5% and the payment of principal last April 2, 2010. You have only complied with this agreement for three months that includes the payment of 5% interest rate compounded monthly.

Please be informed that the remaining three months, from January to March, are not yet paid. In addition to that, you are also now required to pay for the principal. We have granted your request to give you two months grace period before you pay for the three months’ interest and the principal. However, we still have not heard from you since then.

The company has already given you two months grace period. We can still modify the terms for this loan to help you pay for it. You are still in our best interests. We want to hear from you soon regarding this personal loan. The company really appreciates an immediate reply to this letter. Thank you.

Sincerely,

Mary Gold
President
SALES LETTER

Digital Product
# 457 Ayala St.
Makati City

July 15, 2007

Dr. Angel Aquino
School Administrator
West Link College
Pasay City

Dear Dr. Aquino:
Busy executives stay ahead of paperwork even when they are out of the office. They do with Digital Product’s remarkable new vest pocket secretary.
It’s so small and light you can slip it in your pocket and take it anywhere. Yet it packs full-hour ideas, letters, memos and reports on a Single Micro-Cassette. You can hear the recording with astonishing clarity – all with a touch of a single button.
Digital Products are sold just about everywhere.
See your Digital Product dealer for additional information or a demonstration.
Sincerely yours,
Jose dela Cruz
Marketing Director

REPLY LETTER

May 25, 2010
Molly Burke
45 St. Paul Street
Baton Rouge, USA 8909
Dear Miss Burke,
Good day. We would like to thank you for spending your time to inform us that our service didn’t meet your expectations. We will take every step and measure to assure you that we will find a solution to this issue immediately.
The management failed to inform you that the internet connection will reach its maximum speed after 7 days. This is why you have been experiencing a slow internet connection for the past two days; because your connection was installed just three days ago. This is our fault for not letting you know, and we sincerely apologize.
We will do our best to make sure that you will trust our company again and be confident with our products and services again. Satisfied customers are our biggest achievement. To make up for this, we would like offer you a 20% discount offer on our plans and some other privileges. We hope that this can somehow compensate for your unsatisfied expectation.
Again, we would like to thank you for your feedback as it will help us provide better services. It is our company’s aim to satisfy our customers. We would like to regain your trust and hope to serve you again in the future.
Please feel free to contact me at 411-990-2009 or email me at jennysmith@wbc.com if you have any other concerns which you would like us to take action on. Thank you very much and have a good day.
Sincerely,
Jenny Smith
General Manager
Web Connect Internet Services
411-990-2009
LETTER OF APPLICATION

May 28, 2010
THE HUMAN RESOURCES & ADMINISTRATION HEAD
Inara Lightings, Ltd.
Abu Dhabi
United Arab Emirates
Dear Sir or Madam:
I am writing to explore the possibility of employment as Document Controller in your reputable firm. I am a Computer Science graduate of the University of the Philippines, Diliman, Quezon City. I bring with me several years of experience as information systems analyst of leading companies that include Nissan Motor Philippines, Inc.
My strong computer skills, knowledge of modern word processing software, and project management tools are but some of the things that make me an asset to your company.
Attached is my resume for your perusal. Should you require any further information, I can be reached at 632-555-1234 (during regular business hours), or at 632-555-6789 (during regular business hours).
Sincerely,
(signed)
ANGELA TANAMA

LETTER OF INQUIRY AND REPLY
July 28, 2008
Jade Diamond Company
Roxas Boulevard
Pasay City

Madam:

A newcomer to the hobby of gem making, I was attracted to your advertisement, in the current issue of the Magazine of Jewellery Making, of a trim saw, especially in view of the reasonable price given. Specifically, I would like to know.

1. How thick a rock will the saw cut?
2. How long can one expect a diamond blade to last?
3. What kinds of coolants do you recommend?

I would be most appreciative if you could find the time to answer my questions. I expect that I shall be sending you an order soon.

Sincerely yours,
Carla Estrada

LETTER OF COMPLAINT
17 June 2010
Mr. David McKenna
Human Resources and Development Manager
Norfolk International, Inc.
555 Anton Blvd., Suite 900
Costa Mesa, CA

Dear Mr. McKenna:

As per Norfolk International, Inc.’s policies, please consider this letter a formal complaint against Mr. Santi Picornell for Verbal Harassment.
On several occasions that included January 15, 2010 and May 20, 2010, scenes at the Executive Boardroom included Mr. Picornell repeatedly telling everyone present sexually-oriented jokes and using degrading words while referring to parts of the female anatomy. In both of these occasions, he would direct his comments at me. These instances of using of sexually explicit language to ridicule me were made within hearing distance of others.
Throughout this event, Mr. Picornell also repeatedly told everyone within earshot that he would have his way with me in no time at all. Mr. Thomas Albrecht and Ms. Mae Torres also witnessed this incident. The aforementioned incident has brought me mental anxiety.
It is my opinion that such behavior does not conform to Norfolk International, Inc.’s policies of appropriate workplace behavior as set out in Chapter Five of the Employee Handbook. I feel violated by Mr. Picornell’s behavior and believe that I have been harassed. I am aware that lodging a complaint against Mr. Santi Picornell will require a formal investigation and I am prepared to participate as needed.
Sincerely,
signed
Lesley Seymour

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