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Bally Total Fitness

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Bally Total Fitness – Case Summary

Bally Total Fitness is born in 1962 and become leading firm in US Health club industry. Since 2002, Paul Toback as CEO has did a lot of intervention to avoid Bally from banckrupcy.
Consumer demand for health club has been arise in USA. By 2004 US health club industry took in revenur of $ 14.1 billion with more than 26.000 health club operated in the United States, compare in 1987 only 11.800 health club (Exhibit 1). The demand cause Americans become more concern about their health since two third of adult population categorized as overweight and nearly one third as obese. The motivation to join health club are a disire to lose weight, to get in shape, to meet people or to reduce stress. The frequency of health club attendance in 2001 has arise compare to 1987. The people visited health club more than 100 days per year in 1987 only 31% become 41 % in 2001 (Exhibit 2). More people in younger age has increase as member in health club 12.3% in 2001 compare to 1997, and people in age 45-54 also increace 11.5% as well as age 55+ increase 13.1%.
Most club equipped facilities with aerobic and weight machines. Some health club provide swimming pool. Total capital required for 40.000 – 50.000 square-foot health club was roughly $1.5 million, with $500.000 in equipment alone. Smaller health club can be built with cost $144.000 to buy equipment for 10.000 square-foot.
Health club format in United States : * Owner-operated clubs : Operated by their owners. Has many location as chain health club. Centralize procurement, program design, marketing, finance, accounting and collections. * Franchised clubs : Succesfull health club concept franchised to multiple investors who paid a fee to franchisor. Franchisees received professional advice and advertising support and enjoyed the purchasing power of a large chain. * Design and management companies : These companies provides advice on how to set up health clubs and charge management fee to operate them. Mostly work for corporate client like hotel chain, hospital, universities or companies. * Health Spa : Combines resedential hotel with wxtensive health clubs facilities and sporting facilities
As explain in exhibit 4, no 1 health club in US by revenue is 24 Hour Fitness with 305 owned outlet and Bally Total Fitness as no 2, with 420 owned outlet. Bally Total Fitness has the biggest members with 3.6 million members.
Pricing in Health club typically divided by enrollment fee and monthly fee. 30 persen members drop their membership in one years, and 70 persen renew their membership. To attracting new member, health club usually give a discount for enrollment fee. To make additional revenue, health club charge additional fee for other services like personal trainer, massage therapy, aquatic program etc.
As explain in exhibit 5, revenue from dues is 71.9% from all revenue, the rest is come from non dues revenue. The biggest cost is payroll, reach 43% of all cost. Then it is important to maintain and retain the skilled, friendly and motivated staff.
Bally Total Fitness
Bally Total Fitness establish in 1962 by Dave Wildman under Health and Tenning Corporation. In 1990 Bally Manufacturing, purchased Wildman chain and recristened as Bally Entertainment. In 1996 the health club spin off and called Bally Total Fitness with Lee Himan as CEO.
Hillman intervention : * 1996 – 1997, divest 19 outlet * 1998, purchased two gym chains in nothern California. Pinnacle Fitness and Gorilla Sports. * 1999, purchased 10 club Toronto Chain * 2002. Purchased other club chain * 2004, has outlet in 29 states.
Paul Toback as senior vice president Corporate Development introduce some product to make additional revenue for Bally Total Fitness and sold at the club and 7,000 grocery and drugs stores. These product are : * Bally Branded nutritional products (protein powder, energy drinks, snack bars and vitamin) a * Bally branded products (jums ropes, weightlifting glovesm treadmills, stationary bikes,) * Bally branded merchandise
These product with 6000 personal trainer has contribute $150 million annualy to the company revenue.
Pricing and Sales
Bally has give the loan to their members to pay 36 month membership as member retention. But this methode has complaint and result Bally has to pay $120.000 to in civil finalties and to refund thousands of members membership fees. This methode makes Bally run like finance company . In 2004, Bally started pay as you go membership and contribute 4 persen in total revenue.

Operations
Operations model in Bally Total Fitness * Typical Bally Club, 30,000 square foot facility near the regional, urban or suburna shooping area * Each Bally club has 50 employees (managers, instructors, personal trainers, sales personnel and maintanance) * 21.700 people at fitness center and 1,500 people on centralized function. * Centralize function covered, club level managers, processed membership and collected membership, manage information systems and provide support for accounting, human resources management, real estate activities and legal matters. * Club manager has responsible on club profitability. Insentif paid based on profitability, not based on sales figures. * Comprehensive nutritional and exercise program customized to unique metabolism.

Marketing
Bally had also conducted an extensive survey to determine what kept people from the gym.
Accounting and control
In 2004, the SEC began to investigate Bally’s accounting method and make delay on 2003 financial report to august 2004. The Accounting problem is how to book enrollment fee. The new methode has applied and charge $581 million for cummulative adjustment in 2003. This makes share price decreasingly untul below $5 per share. The highgest share price has reach almost $35 on 2001. Bally has faced lawsuit from their shareholders who accused financial misinterpreation and fraudulant accounting procedure.
Leading Competitor
YMCA : Non profit organization, Founded at London, Englan in 1844. Has 2,500 locations, total volunter staff 570,000, 18 million members.Aggregate revenue $4.2 billion.
Gold’s Gym : Franchised company, The first Gold Gym establish in Venice, California in 1965. Has 550 location and operate in 43 states, 25 countris and 2.5 million members
24 Hours Fitness : The bigger revenue, establish on 1983, has 305 clubs in 16 states. 3 million members and 16.000 staff and generate $1 billion revenue
Curves International : Health club chain for women. Has 8,000 club worldwide with 2 million members.

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