Submitted to

Subject Human Resource Management
Topic Continuing Case: Carter Cleaning Center (The Job Description)

Institute Of Management Sciences, Lahore
Human Resource Management
Questions

1. What should be the format and final form of the store manager’s job description?

There is no standard format as to what should be included in the job description of store manager but most job descriptions cover the following sections

• Job identification

• Job summary • Responsibilities and Duties • Authority of incumbent • Standards of performance • Working conditions • Job specification

2. Is it practical to specify standards and procedures in the body of the job description, or should these be kept separate?

Not all the standards and procedures are important to mention in the body of job description except the ones that are relevant and important for the applicants to know i.e. Performance and Competency standards.

Note: It depends upon the type of job under discussion as to what sort of standards to include.

3. How should Jennifer go about collecting the information required for the standards, procedures and job description?

First of all Jennifer should conduct a complete job analysis for the job of store manager and she should also check out existing policies and procedures of the company in place, then she should use one or more of the following methods for collecting information about Standards, Procedures and Job description for the job of Store Manager.

• The Interview • Questionnaire • Observation • Participant Diary/ Logs

In addition to these basic methods Jennifer Carter can also use these Quantitative techniques as well for measuring job description of store manager

• Position analysis questionnaire

• Department of labor procedures

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