Complaints
Both the Pareto chart and frequency chart below show that close to 80% of the cumulative complaints can be accredited to waiting too long in line, food being cold and no vegetarian food choices being present. By addressing these three issues, Ted’s Dogs and Burgers will receive higher customer satisfaction which will ultimately lead to higher profits.

First and foremost, the current workers need to be as organized as possible in order to tackle the biggest complaint of long wait times. Each worker should have a specific role in the order process and stick to their position. Instead of having three or four workers running around trying to fulfill orders, each worker should be assigned to a specific station. For example, one worker can take orders and handle payment, another worker can assemble hot dogs, another worker can run the burgers while a fourth worker can handle compiling the order and serving drinks. This will allow the workers to become efficient and quickly assemble orders. Each worker can also prepare for customer rushes (half time, before the games begin and shortly after the games are finished) by prepping their work spaces. Hot dog buns can be laid out on plates, napkins can be arranged, cheese can be laid on burger buns and cups can be filled with ice to further speed up the order process.

If additional workers were able to be hired and there was money available to spend on additional equipment, there are a couple more options for reducing wait times. More cashiers and order taking lines could be established. The more lines that are available, the more evenly the flow of customers through the lines will be. Food could also be sold by workers walking around the stadium and through the aisles. This will reduce the amount of people getting out of their seats and waiting in line for food. With fewer people waiting in line, there