...BI Software at SYSCO BI Software at SYSCO Business Intelligence SOFWARE at SYSCO 1. What will be the biggest obstacles faced by the business intelligence implementation as it expands throughout SYSCO? A) Highly Decentralised Business: SYSCO was a highly decentralized business composed of over 100 operating companies. The process of Business intelligence implementation calls for centralized architecture and data/information sharing. The success of SYSCO has been predominantly due to the autonomous functionality given to the operating companies. Though, BI calls for a centralized approach, a conflict between the two approaches will have to be managed in a constructive way. B) Implementation Timeline: Twila Day wanted that the deployments within SYSCO operating companies should start as early as July 2003, just 6 months away. So, the time vs. effectiveness dilemma will come up. C) Various ERP systems: Even after implementation of a centralized ERP in 2003, most specialty companies still had their legacy systems in place and this meant that the information was not consistent across all parts of the corporation. D) Small Scale BI applications: Some of the companies across the organization had already small BI applications in place for the decentralised structure that they had. It will be difficult to manage along with these BI applications and also it will be very hard to squash out these applications to have a consistent BI application across the corporation...
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...ALISON BERKLEY WAGONFELD Business Intelligence Software at SYSCO Introduction Twila Day left the meeting excited, but also a little nervous. Her Technology and Applications Group had just been given approval by the Director’s Council of SYSCO to proceed with a companywide deployment of business intelligence (BI) software. The effort was intended to help SYSCO, the largest food distributor in North America, make better use of the information generated by its operations and serve its customers better. The Director’s Council, a group of senior managers with substantial power and influence, had been impressed enough by the results of a prototype to recommend full-scale adoption. Day’s IT group would provide the bulk of the required technical support, as well as consulting and training on the use of BI. They would be assisted in this work by the professional services group of Business Objects, the BI software vendor chosen by SYSCO as the new corporate standard. While there was a great deal of development and configuration work to do on the BI software, Day was hoping that deployments within SYSCO’s operating companies could start as early as July 2003, just six months away. Day was not concerned about the magnitude of the effort—she had been involved in two recent successful IT projects that were both larger in scale and scope—but she did intend to watch progress closely, especially in the early stages. She felt that BI was unlike other types of enterprise software in use within...
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...BERKLEY WAGONFELD Business Intelligence Software at SYSCO Introduction Twila Day left the meeting excited, but also a little nervous. Her Technology and Applications Group had just been given approval by the Director’s Council of SYSCO to proceed with a companywide deployment of business intelligence (BI) software. The effort was intended to help SYSCO, the largest food distributor in North America, make better use of the information generated by its operations and serve its customers better. The Director’s Council, a group of senior managers with substantial power and influence, had been impressed enough by the results of a prototype to recommend full-scale adoption. Day’s IT group would provide the bulk of the required technical support, as well as consulting and training on the use of BI. They would be assisted in this work by the professional services group of Business Objects, the BI software vendor chosen by SYSCO as the new corporate standard. While there was a great deal of development and configuration work to do on the BI software, Day was hoping that deployments within SYSCO’s operating companies could start as early as July 2003, just six months away. Day was not concerned about the magnitude of the effort—she had been involved in two recent successful IT projects that were both larger in scale and scope—but she did intend to watch progress closely, especially in the early stages. She felt that BI was unlike other types of enterprise software in use...
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...and their industry position? • SYSCO corporation is involved in procuring, marketing, and distributing food and food-related products and services to restaurants, healthcare, and educational facilities in the United States and Canada. It is the world’s largest broadline food distributor with more than 400,000 clients in a wide array of fields. • SYSCO is belong to food wholesale industry, crowding the market along with its main competitors such as Ben E. Keith Company, Bunzl plc, and Edward Don & Company. What specific company or industry situation(s) represented the key rationale/reason (Business Drivers) for this initiative? • Information Technology is the critical business driver for SYSCO to drive the cost & time efficiency (by organizing a large number of datasets) and understand well the business pattern such as sales tracking by customers and business forecasting (by analyzing and monitoring selected datasets). Initiative Objectives/Benefits What were the key business objectives of this initiative (I.e. what specific problems were they trying to solve)? • The effort to make a better use of the large number of datasets and information generated by its 100 operating companies in order to serve its customers better. • SYSCO has already had an ERP systems and Data Warehouse to integrate business process across its operating companies and to organize large number of datas into one single repository. However, SYSCO still need to address the needs of...
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...HBS Case-SYSCO 1. Why does SYSCO need BI? SYSCO needs Business Intelligence to increase efficiency by organizing information generated by its operations. SYSCO has two different divisions, the broad-line companies and the specialty companies, which have separated profit and loss statements. With the use of BI, people can easily access the statements between these different divisions. There is a lack of consistency between part numbers, customer identifications, order statuses, and other important information which makes it difficult for managers to monitor and compare performance. 2. How can SYSCO take advantage of BI? Business Intelligence can be advantageous to SYSCO by providing statistical analysis, graphical representations and access to important data. With the use of dashboards, users at every level can easily access summaries of important information. BI software can combine data from separate warehouses and databases to help managers make better business decisions. With all the information centralized, managers save time when accessing other divisions’ databases. BI uses data mining to automatically sort through large pools of data to determine trends and patterns that could have otherwise been overlooked by managers. 3. What are the potential obstacles? The potential obstacle of Business Intelligence implementation is determining how much software to buy and when to buy it. SYSCO needs to determine the correct balance of software with the current needs...
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...100 operating companies that almost have their own individual operation and technology. However, regardless of the hardware, software, operations, and management, information such as client data, sales numbers, product purchased, etc., are all elements necessary for Sysco to integrate and analyze in order to improve within the corporate culture. We can do that Business Objects’ BI. The idea is to use our current data and help with future business. Therefore, we must first show the system’s capabilities and value through areas where the system can provide most value. First, by analyzing customer and product purchasing data, the system allows us to quickly analyze customer purchasing behavior – what type of products purchased, when the products are purchased, the customer’s relative location and volume, etc.. Sysco is a service/product provider with an integrated operation that generates over 23 billion dollars in sales (in 2002). Therefore, it is vital for Sysco to stay ahead of the game and know what our customers need and want. It is crucial for us to continue to provide a “happy” service experience for all of our customers and maintain their loyalty. This also directly leads to the second question which the BI will be able to further analyze is the focus on our most valued asset – customers. How do we keep them happy if we do not know what is driving them away? Customer’s historic purchasing data, product purchase behavior and volume, etc., will help us minimize the risk...
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...Club IT Part Two Patrice White Bis/219 September 21, 2011 Julia Manning University of Phoenix Club IT Part Two Club IT is a local downtown music venue and nightclub owned by Ruben Keys and Lisa Tejada. They have recently remodeled the interior of Club IT and it has been successfully paying itself off. Both Ruben and Lisa have decided that their business needs to improve in the information department and have hired Jerry Brown to handle the information management area. Since arriving, getting acquainted with the staff and familiarizing himself with the business, Jerry has evaluated the IT status of the business, its resources, customers and supply chain. Jerry has identified three business problems apparent at Club IT, and has suggestions as to how to resolve these issues. Jerry believes he can incorporate enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) software into his solutions. Finally, this paper will discuss how various departments within the club may use these solutions. Three Business Problems at Club IT During the evaluation, Jerry has noticed three business problems at Club IT. First, the name of the business is Club IT, yet the club is currently boasting a dialup internet connection. Due to its limited bandwidth the dial up connection is slow in speed. It can provide a maximum speed of 56 kilobits per second. Dial up connection also limits access to certain media like videos. It also takes longer...
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...Club IT, Part Two Nathaniel Rogers BIS219 October 25, 2010 Alanzo White Club IT, Part Two In response to Ruben and Lisa’s request for a full analysis of Club IT’s information needs (Club IT, Part One), over the past few months, I have observed the overall progress and potential of Club IT and have concluded that it has the potential to become one of the most progressive entertainment venues in Newtown. Club IT currently possesses an adequate platform on which to build a state-of-the-art information system that can propel the club into the stratosphere. With some attention directed toward a few strategic areas and a focus on Information Technology (IT), Club IT can become the entertainment topic of discussion. I will discuss these areas in more detail in this paper and make recommendations on certain systems to implement that will provide the tools necessary to position Club IT to reach its full potential. First, allow me to identify three problem areas that deserve considerable attention: (1) customer relations, (2) sales and marketing, and (3) supply chain management. Concerning customer relations, Club IT needs to do more to establish a rapport with current and potential customers outside the physical confines of the club. It is an established fact that many of Club IT’s patrons use some form of electronic or mobile communications device like Blackberry’s, PDA’s, and camera phones (Club IT Part Two). Club IT must capitalize on this widespread opportunity to...
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...Club IT, Parte II Melina J. Ríos Soto BIS/219 Agosto 2, 2012 Sistemas de Información de Negocios Club IT, Parte II Retomando nuevamente el tema del Club IT, les estaré presentando la segunda parte, en la cual esta servidora será contratada para asistir a los dueños Ruben Keys y Lisa Tejada en la toma de decisiones técnicas para el bienestar y mejora de la compañía. La primera tarea asignada fue la de visitar el Club en varias ocasiones con el propósito de poder analizar en cuales áreas había que trabajar arduamente, para una mejora en el Club y también, saber en donde ellos se encontraban posicionados dentro del mercado como dueños y como negocio. En adición a las visitas, también analice los dos portales que tienen creados, tanto para los empleados como para los clientes. Una vez completado el proceso de investigación explicado anteriormente y de haberme reunido con los dueños del Club IT, pude identificar tres áreas en las cuales la implementación de la tecnología de la información, podrá beneficiar la expansión que desean llevar a cabo. Una de las áreas identificadas lo fue el área de la Gerencia de las Relaciones al Cliente. En la era que estamos viviendo, la tecnología está a la vanguardia y una de las herramientas que más utilizan los jóvenes es el internet, especialmente en los celulares. Son muchas las personas, en especial, los jóvenes que utilizan celulares “inteligentes”. Los dueños del Club IT deben colocarse a la vanguardia de lo que se vive hoy...
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...Club IT - Part Three University of Phoenix BIS 219 Introduction to Business Information Systems Club IT – Part Three Organization and Demographic Information Club IT is a nightclub owned by Lisa Tejada and Ruben Keys. Club IT recently remodeled, its 6,000 square feet of space includes 600 square feet of dancing floor, seats for 220 customers, a kitchen for appetizers and a bar with four pour stations attract childless young professional, college students, tourists, and business travelers. High ceilings and energy lighting provide a fun and energy environment. As any other organization, Club IT can use information technology to survive and thrive in today’s market. Many companies succeed because they were able to change their business models and strategies Club IT owners Lisa Tejada and Ruben Keys both have a degree in Business Administration. They learned about nightclub operations from their experiences in addition to general business principles learned from their studies. Club IT’s community includes childless young professionals, college students, tourists, and business travelers. The presence of entertainment structures (i.e. movie theaters) close by brings many single adults and young couples into the area; therefore, Club IT appeals this clientele as they need a place to eat and drink before and after the movies. Furthermore, the nightclub allows for the switching of entertainment and it becomes more appealing as it gets later into the evening. The music offered...
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...facilities in the Portland Metro area. After successful implementation in Portland, we will begin expansion into the greater Northwest. There are 3,414 day care facilities in the greater Northwest. Successful penetration into the day care market will be followed by implementation into the restaurant and hospital markets. There are currently 19,362 restaurants in the Northwest, followed by health care services, which includes 23,108 organizations in the Northwest. Industry Analysis The Industrial and Institutional soap industry, of which we are a part, is quite fragmented, but contains several well known main competitors: Gojo, Kimberley Clark, Dial, Provon, and SoftSoap, as well as generic brands that provide to distributors like Massco and Sysco. The industry is stable and growing; between 1998 and 2003 it grew by an average of 4% annually. Within the I&I sector there is fierce competition for market share among the existing popular soap offerings, leading to lean profits on soap sales. Distribution Patterns Distribution in the soap industry is provided by regional providers. These distribution companies usually serve a large portion of the market based on the respective...
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...Club IT June 20, 2011 BIS/219 Club IT Part II The club owners Rueben and Lisa have discovered new opportunities for the advancement of their information technologies systems that are already in place. This assessment will provide them with a recommendation for the improving and upgrading of their current information management capabilities. This assement will also discuss some definite ideas on how the information technology can be improved at Club IT. By talking to Reuben and Lisa the main topics that require their attention should be the business’ resources, the relationship between them and their customer, and the supply system. Club IT currently has a pretty good internet system that is in place, but it could be better. The current internet system allows the employees to use their own password to see their personal information. Reuben and Lisa have total access to the company’s information. This includes a variety of things like the company’s sales, stock, and inventory. The owners can only see the results of company but not its needs. The new internet system can allow them to do a lot more things. They could manage their employees a lot better. This feature can help them evaluate how they manage their time at work and their efficiency. They could also manage their customer feedback. This feature can help the owners find out what their customers like or dislike about their club, their music preferences, and their food and drink preferences. Having the new internet...
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...Club IT Essay Part Two Christina Ransom University of Phoenix BIS 219 Introduction to Business Information Systems Hann So 6/17/2012 Club IT Part Two Club IT is a downtown music venue owned and managed by Lisa Tejada and Ruben Keys. Nowadays it is very important to include and consider information technology in one’s organization in order to be successful. So it is very important for Lisa and Ruben to make improvements and bring it up to par. Lisa and Ruben run the office and maintain all the financial and business-related records, but have realized that even though the resources they spent on other miscellaneous projects, the information management is struggling. After gathering information from the review of the Club IT Web site and interviews with Reuben and the staff to perform and analysis of the Information Technology status of the business, this research paper will evaluate Club IT’s resources, customers, and supply chain. It will also address three problems and provide solutions to improve the system. It will also explain how different departments may use the solutions to enhance the system, using ERP, SCM, and CRM. Club IT has a website that has a dining menu with prices, a merchandise section where customers can buy merchandise such as hats, mugs, t-shirts, and shot glasses, in which there is a special for members to receive a 10% discount on items. There is also a tab to see what the featured acts are for each month. Although customers can purchase their...
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...Club IT Part II Ernesto Alcala University of Phoenix Business Information Systems BIS/219 Anthony Isom August 10, 2010 Club IT Part II Over the last few months after the business’ opening, Club It improves its systems to keep the business running such as intranet and strategy for competitive advantage. But, a recent study show to Lisa and Ruben; the company’s owners another kind of problems or topics who requires their attention: The company’s resources, customer’s relationship, and supply system. The Club IT’s owners, Ruben Keys and Lisa Tejada followed the first recommendations to keep their business ruling. Now the company still using the intranet system but, every employee use his/her own password to see his/her own information. Only the Ruben and Lisa can check the company’s information such as the company’s sales, stock, or, supply. The new intranet system allows the owners to evaluate their employees, how they manage their time and their efficiency. The customer’s feedback allows the owners to know their clientele’s likes and dislikes, music preferences, food and drink’s preferences. These issues allows Club It to take a competitive advantage over its competitors. However, a recent study shows that Club IT still need to improve three fields to keep and improve its success. The first one: the company resources as the technology. Currently, the intranet technology that Club It use allows the owners to know the currently issues inside the company. But, each...
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...Club IT Part 2 Angela Salcedo January 07, 2011 BIS / 219 Mr. Peng Club IT continues to grow in what is known to us as a fast paced, survival strain to maintain success at the end of every day, keeping the company on top of things and customers satisfied in a safe and sustainable manner. Club IT and its IT infrastructure have been very effective leaving Club IT a successful business so far. Club IT’s time has come to take the next step to set itself apart as a leader in the night club industry. Therefore this night club will undertake this by implementing a supply chain manager, using a cutting-edge customer resource manager, building on and improving the enterprise resource planning software. Owners both, Reuben and Lisa, currently order supplies when they consider they might be running low. They have been doing so with all of their supplies from food and drinks to office supplies. By running the club this way, it opens the door to ordering too much or not enough of certain supplies. Reuben and Lisa cannot afford to risk losing customers over incorrect guessing for orders and supplies. By implementing the use of an SCM like, ordering and deliver of goods and services is streamlined while reducing risk at the same time. Club IT can form a new business-to-business relationship with a company like Sysco who can supply food and beverage items. Reuben and Lisa will also be able to create relationships with other suppliers who specialize in specific areas that Club...
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