...WAGONFELD Business Intelligence Software at SYSCO Introduction Twila Day left the meeting excited, but also a little nervous. Her Technology and Applications Group had just been given approval by the Director’s Council of SYSCO to proceed with a companywide deployment of business intelligence (BI) software. The effort was intended to help SYSCO, the largest food distributor in North America, make better use of the information generated by its operations and serve its customers better. The Director’s Council, a group of senior managers with substantial power and influence, had been impressed enough by the results of a prototype to recommend full-scale adoption. Day’s IT group would provide the bulk of the required technical support, as well as consulting and training on the use of BI. They would be assisted in this work by the professional services group of Business Objects, the BI software vendor chosen by SYSCO as the new corporate standard. While there was a great deal of development and configuration work to do on the BI software, Day was hoping that deployments within SYSCO’s operating companies could start as early as July 2003, just six months away. Day was not concerned about the magnitude of the effort—she had been involved in two recent successful IT projects that were both larger in scale and scope—but she did intend to watch progress closely, especially in the early stages. She felt that BI was unlike other types of enterprise software in use within the company, and...
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... Business Intelligence Software at SYSCO Introduction Twila Day left the meeting excited, but also a little nervous. Her Technology and Applications Group had just been given approval by the Director’s Council of SYSCO to proceed with a companywide deployment of business intelligence (BI) software. The effort was intended to help SYSCO, the largest food distributor in North America, make better use of the information generated by its operations and serve its customers better. The Director’s Council, a group of senior managers with substantial power and influence, had been impressed enough by the results of a prototype to recommend full-scale adoption. Day’s IT group would provide the bulk of the required technical support, as well as consulting and training on the use of BI. They would be assisted in this work by the professional services group of Business Objects, the BI software vendor chosen by SYSCO as the new corporate standard. While there was a great deal of development and configuration work to do on the BI software, Day was hoping that deployments within SYSCO’s operating companies could start as early as July 2003, just six months away. Day was not concerned about the magnitude of the effort—she had been involved in two recent successful IT projects that were both larger in scale and scope—but she did intend to watch progress closely, especially in the early stages. She felt that BI was unlike other types of enterprise software in use within the company...
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...HBS Case-SYSCO 1. Why does SYSCO need BI? SYSCO needs Business Intelligence to increase efficiency by organizing information generated by its operations. SYSCO has two different divisions, the broad-line companies and the specialty companies, which have separated profit and loss statements. With the use of BI, people can easily access the statements between these different divisions. There is a lack of consistency between part numbers, customer identifications, order statuses, and other important information which makes it difficult for managers to monitor and compare performance. 2. How can SYSCO take advantage of BI? Business Intelligence can be advantageous to SYSCO by providing statistical analysis, graphical representations and access to important data. With the use of dashboards, users at every level can easily access summaries of important information. BI software can combine data from separate warehouses and databases to help managers make better business decisions. With all the information centralized, managers save time when accessing other divisions’ databases. BI uses data mining to automatically sort through large pools of data to determine trends and patterns that could have otherwise been overlooked by managers. 3. What are the potential obstacles? The potential obstacle of Business Intelligence implementation is determining how much software to buy and when to buy it. SYSCO needs to determine the correct balance of software with the current needs...
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...and their industry position? • SYSCO corporation is involved in procuring, marketing, and distributing food and food-related products and services to restaurants, healthcare, and educational facilities in the United States and Canada. It is the world’s largest broadline food distributor with more than 400,000 clients in a wide array of fields. • SYSCO is belong to food wholesale industry, crowding the market along with its main competitors such as Ben E. Keith Company, Bunzl plc, and Edward Don & Company. What specific company or industry situation(s) represented the key rationale/reason (Business Drivers) for this initiative? • Information Technology is the critical business driver for SYSCO to drive the cost & time efficiency (by organizing a large number of datasets) and understand well the business pattern such as sales tracking by customers and business forecasting (by analyzing and monitoring selected datasets). Initiative Objectives/Benefits What were the key business objectives of this initiative (I.e. what specific problems were they trying to solve)? • The effort to make a better use of the large number of datasets and information generated by its 100 operating companies in order to serve its customers better. • SYSCO has already had an ERP systems and Data Warehouse to integrate business process across its operating companies and to organize large number of datas into one single repository. However, SYSCO still need to address the needs of...
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...organization is a large decentralized management culture, with over 100 operating companies that almost have their own individual operation and technology. However, regardless of the hardware, software, operations, and management, information such as client data, sales numbers, product purchased, etc., are all elements necessary for Sysco to integrate and analyze in order to improve within the corporate culture. We can do that Business Objects’ BI. The idea is to use our current data and help with future business. Therefore, we must first show the system’s capabilities and value through areas where the system can provide most value. First, by analyzing customer and product purchasing data, the system allows us to quickly analyze customer purchasing behavior – what type of products purchased, when the products are purchased, the customer’s relative location and volume, etc.. Sysco is a service/product provider with an integrated operation that generates over 23 billion dollars in sales (in 2002). Therefore, it is vital for Sysco to stay ahead of the game and know what our customers need and want. It is crucial for us to continue to provide a “happy” service experience for all of our customers and maintain their loyalty. This also directly leads to the second question which the BI will be able to further analyze is the focus on our most valued asset – customers. How do we keep them happy if we do not know what is driving them away? Customer’s historic purchasing data, product...
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...Club IT Part Two Patrice White Bis/219 September 21, 2011 Julia Manning University of Phoenix Club IT Part Two Club IT is a local downtown music venue and nightclub owned by Ruben Keys and Lisa Tejada. They have recently remodeled the interior of Club IT and it has been successfully paying itself off. Both Ruben and Lisa have decided that their business needs to improve in the information department and have hired Jerry Brown to handle the information management area. Since arriving, getting acquainted with the staff and familiarizing himself with the business, Jerry has evaluated the IT status of the business, its resources, customers and supply chain. Jerry has identified three business problems apparent at Club IT, and has suggestions as to how to resolve these issues. Jerry believes he can incorporate enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) software into his solutions. Finally, this paper will discuss how various departments within the club may use these solutions. Three Business Problems at Club IT During the evaluation, Jerry has noticed three business problems at Club IT. First, the name of the business is Club IT, yet the club is currently boasting a dialup internet connection. Due to its limited bandwidth the dial up connection is slow in speed. It can provide a maximum speed of 56 kilobits per second. Dial up connection also limits access to certain media like videos. It also takes longer...
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...Club IT - Part Three University of Phoenix BIS 219 Introduction to Business Information Systems Club IT – Part Three Organization and Demographic Information Club IT is a nightclub owned by Lisa Tejada and Ruben Keys. Club IT recently remodeled, its 6,000 square feet of space includes 600 square feet of dancing floor, seats for 220 customers, a kitchen for appetizers and a bar with four pour stations attract childless young professional, college students, tourists, and business travelers. High ceilings and energy lighting provide a fun and energy environment. As any other organization, Club IT can use information technology to survive and thrive in today’s market. Many companies succeed because they were able to change their business models and strategies Club IT owners Lisa Tejada and Ruben Keys both have a degree in Business Administration. They learned about nightclub operations from their experiences in addition to general business principles learned from their studies. Club IT’s community includes childless young professionals, college students, tourists, and business travelers. The presence of entertainment structures (i.e. movie theaters) close by brings many single adults and young couples into the area; therefore, Club IT appeals this clientele as they need a place to eat and drink before and after the movies. Furthermore, the nightclub allows for the switching of entertainment and it becomes more appealing as it gets later into the evening. The music offered...
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...Club IT Part 2 Angela Salcedo January 07, 2011 BIS / 219 Mr. Peng Club IT continues to grow in what is known to us as a fast paced, survival strain to maintain success at the end of every day, keeping the company on top of things and customers satisfied in a safe and sustainable manner. Club IT and its IT infrastructure have been very effective leaving Club IT a successful business so far. Club IT’s time has come to take the next step to set itself apart as a leader in the night club industry. Therefore this night club will undertake this by implementing a supply chain manager, using a cutting-edge customer resource manager, building on and improving the enterprise resource planning software. Owners both, Reuben and Lisa, currently order supplies when they consider they might be running low. They have been doing so with all of their supplies from food and drinks to office supplies. By running the club this way, it opens the door to ordering too much or not enough of certain supplies. Reuben and Lisa cannot afford to risk losing customers over incorrect guessing for orders and supplies. By implementing the use of an SCM like, ordering and deliver of goods and services is streamlined while reducing risk at the same time. Club IT can form a new business-to-business relationship with a company like Sysco who can supply food and beverage items. Reuben and Lisa will also be able to create relationships with other suppliers who specialize in specific areas that Club...
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...Club IT Essay Part Two Christina Ransom University of Phoenix BIS 219 Introduction to Business Information Systems Hann So 6/17/2012 Club IT Part Two Club IT is a downtown music venue owned and managed by Lisa Tejada and Ruben Keys. Nowadays it is very important to include and consider information technology in one’s organization in order to be successful. So it is very important for Lisa and Ruben to make improvements and bring it up to par. Lisa and Ruben run the office and maintain all the financial and business-related records, but have realized that even though the resources they spent on other miscellaneous projects, the information management is struggling. After gathering information from the review of the Club IT Web site and interviews with Reuben and the staff to perform and analysis of the Information Technology status of the business, this research paper will evaluate Club IT’s resources, customers, and supply chain. It will also address three problems and provide solutions to improve the system. It will also explain how different departments may use the solutions to enhance the system, using ERP, SCM, and CRM. Club IT has a website that has a dining menu with prices, a merchandise section where customers can buy merchandise such as hats, mugs, t-shirts, and shot glasses, in which there is a special for members to receive a 10% discount on items. There is also a tab to see what the featured acts are for each month. Although customers can purchase their...
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...Club IT, Part Two BIS/219 June 28, 2010 Kevin Woodson Club IT, Part Two Club IT is a growing business that is turning a profit. Like any other business, there are several areas that need to be improved. Recommendations for those improvements will be made in this paper. There are three business problems that Club IT can improve. The first of these is that Club IT needs a website set up to sell tickets to the special Friday and Saturday night concerts. The second is that Club IT needs to streamline their ordering process. The last business problem that was identified is that they need to take advantage of various e-commerce activities. After evaluating Club IT some facts are know. Most of Club IT’s patrons are net generation or millennials. “The millennial generation, also known as Generation Y and the Net Generation, consists of 80 million people in the United States between ages 8 and 29. They have been exposed to more technological advances than any previous generation. Most do not remember life without pagers, cell phones, computers or personal electronic entertainment” (Tyler, 2008, para. 4). Club IT has several business resources. According to (2010), “Strategy is the direction and scope of an organization over the long-term: which achieves advantage for the organization through its configuration of resources within a challenging environment, to meet the needs of markets and to fulfill stakeholder expectations" (Strategy - resources of a business...
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...CLUB IT PART 3 Week 9: Final Project Alnita L Holland XBIS/219 Axia University 8/7/2012 Ursula Woodruff This presentation will highlight goals and successes of the Club IT and what is desired to be done to help to keep them going in this competitive market. I will also offers an analysis of Club IT, provide a brief description of the organization and their demographic information, a set of short and long term goals and a strategic plan to achieve these goals, how the will the information systems will fulfill those roles. A complete inventory of Club and its current hardware, software, and kinds of telecommunications services being used. A detail list of proposed services and systems required and installed to meet these goals, as well as a plan to come up with a budget to fund such needs. INTRODUCTION I: Organization Description and Demographic Information. Understandably Club IT is a hip an-up-and-coming nightclub that has been open for a few months now, and it seems to be very successful. It’s also known that you, Ruben Keys and Lisa Tejada, that in 2005, you both graduated from college and you both earned your degrees in Business Management. It’s also known that while the two of you were taking curricula in college, you both worked as musicians, Lisa on the jazz violin and Ruben, you were on the drums, this permitted the both of you to function at different nightclubs and it also helped the both of you to earn money to get through school. Ruben...
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...Chapter 1 | Foundations of Information Systems in Business The Fundamental Roles of IS in Business Support of Business Processes and Operations . As a consumer, you regularly encounter information systems that support the business processes and operations at the many retail stores where you shop. For example, most retail stores now use computer-based information systems to help their employees record customer purchases, keep track of inventory, pay employees, buy new merchandise, and evaluate sales trends. Store operations would grind to a halt without the support of such information systems. Support of Business Decision Making . Information systems also help store managers and other business professionals make better decisions. For example, decisions about what lines of merchandise need to be added or discontinued and what kind of investments they require are typically made after an analysis provided by computer-based information systems. This function not only supports the decision making of store managers, buyers, and others, but also helps them look for ways to gain an advantage over other retailers in the competition for customers. Support of Strategies for Competitive Advantage . Gaining a strategic advantage over competitors requires the innovative application of information technologies. For example, store management might make a decision to install touch-screen kiosks in all stores, with links to the e-commerce Web site for online shopping. This offering might attract...
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...FUNDAMENTALS OF Corporate Finance SECOND EDITION This page intentionally left blank FUNDAMENTALS OF Corporate Finance SECOND EDITION Jonathan Berk STANFORD UNIVERSITY Peter DeMarzo STANFORD UNIVERSITY Jarrad Harford UNIVERSITY OF WASHINGTON Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo The Prentice Hall Series in Finance Alexander/Sharpe/Bailey Fundamentals of Investments Bear/Moldonado-Bear Free Markets, Finance, Ethics, and Law Berk/DeMarzo Corporate Finance* Berk/DeMarzo Corporate Finance: The Core* Berk/DeMarzo/Harford Fundamentals of Corporate Finance* Bierman/Smidt The Capital Budgeting Decision: Economic Analysis of Investment Projects Bodie/Merton/Cleeton Financial Economics Click/Coval The Theory and Practice of International Financial Management Copeland/Weston/Shastri Financial Theory and Corporate Policy Cox/Rubinstein Options Markets Dietrich Financial Services and Financial Institutions: Value Creation in Theory and Practice Dorfman Introduction to Risk Management and Insurance Dufey/Giddy Cases in International Finance Eakins Finance in .learn Eiteman/Stonehill/Moffett Multinational Business Finance Emery/Finnerty/Stowe Corporate Financial Management Fabozzi Bond Markets: Analysis and Strategies Fabozzi/Modigliani Capital Markets: Institutions...
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...GLOBALIZATION THE ESSENTIALS GEORGE RITZER A John Wiley & Sons, Ltd., Publication Globalization Globalization A Basic Text George Ritzer This balanced introduction draws on academic and popular sources to examine the major issues and events in the history of globalization. Globalization: A Basic Text is a substantial introductory textbook, designed to work either on its own or alongside Readings in Globalization. The books are cross-referenced and are both structured around the core concepts of globalization. 2009 • 608 pages • 978-1-4051-3271-8 • paperback www.wiley.com/go/globalization Readings in Globalization Key Readings and Major Debates Edited by George Ritzer and Zeynep Atalay This unique and engaging anthology introduces students to the major concepts of globalization within the context of the key debates and disputes. Readings in Globalization illustrates that major debates in the field are not only useful to examine for their own merit but can extend our knowledge of globalization. The volume explores both the political economy of globalization and the relationship of culture to globalization. The volume is designed so it may be used independently, or alongside George Ritzer’s Globalization: A Basic Text for a complete student resource. 2010 • 560 pages • 978-1-4051-3273-2 • paperback Order together and save! Quote ISBN 978-1-4443-2371-9 GLOBALIZATION THE ESSENTIALS GEORGE RITZER A John Wiley & Sons, Ltd., Publication This edition first...
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