The front desk is the point of initial contact for all BlackDox clients. First impressions leave a lasting impression on both existing and new clients. In order to project the kind of image BlackDox can be proud of it is important that all Reception staff adhere to the following guidelines.
• Keep the reception area clean and inviting for clients
• Acknowledge each client as they arrive in a welcoming manner. Should you be on the phone at the time or entry nod and smile so the client knows you are aware they have come in
• Greet all clients with a smile and appropriate salutation
• After the client identifies him/herself and who they are there to meet advise them that the associate will be out soon and direct them to the seating area
• Should …show more content…
When sending mail remember to use professional language, tone, content and subjects. The use of respectful, direct responses and questions is especially beneficial. Please refrain from using informal terms or slang as it not only reflects poorly on the writer but on BlackDox as a company.
Interoffice Mail
Interoffice Mail is generally delivered by DHL at 9:30am daily.
Interoffice mail is often time sensitive, best practice dictates associates reply to interoffice mail in as timely a manner as possible. If written responses are required they should be brief and to the point.
Interoffice Mail will generally be picked up by DHL at 4:30pm daily. Should a time sensitive document require an earlier pickup you call DHL to schedule additional pickups as needed, all additional pickups must be billed to the correct department.
External Mail
External Mail is more fluid and will arrive via Canada Post or courier companies throughout the day. All outgoing External Mail will require a call for a pickup for courier items, please remember to bill the correct department for all External Mail shipped by courier. Outgoing letter mail to be sent through Canada Post should be sent with the Interoffice Mail bag at the end of each day to be distributed to Canada …show more content…
This Code of Business Conduct and Ethics sets out our basic guiding principles. Employees who are unsure if their conduct, or that of their coworkers, is in compliance with the Code of Conduct should contact their manager or the Human Resources Department. Employees may also choose to report noncompliance anonymously through MySafeWorkplace (1-800-461-9330 or www.mysafeworkplace.com) (Mysafeworkplace.com, n.d.). Employees who violate the Code of Conduct may be subject to disciplinary action up to and including