In this article titled as “Genpact’s CEO on Building an Industry in India from Scratch”. Genpact’s outsourcing in India was not easy at all, As said on the article they started off providing back-office services such as processing car loans and credit card transactions. Genpact’s first years in India was hard given the fact that the business is dependent on regulations of the government. Aside from that, Pramod Bhasin took advantage of ambitious talent pool across the country. So Bhasin approached Gary Wendt, the head of GE Capital, for money to launch a pilot project that could expand their back-office support services to GE Capital all over the world. They started off with hiring 20 individuals in 1997 then with the recruitment of Ramon Roy from American Express, using limited resources to be creative and funny in recruiting, GE Capital had successfully hired 300 employees the following year. As of now, Genpact in India currently has 15,000 employees. Due to the continuous and fast paced growth of the company, hiring and accepting newcomers was easy but training them was the hard part. So they deliberately stopped growing for a full year, to manage some of their personnel’s issues and to reform their quality back to shape. By the year 2002, they now have operations all over the world including Dalian, which is considered as the outsourcing hub for China.

Based on the article itself, In 1997, Genpact needed funds to launch a pilot project. Bhasin approached Gary Wendt, which headed GE Capital then, for a sum of $2 million for the project to start. It is easy to say that it is possible for Genpact to start a company in India without GE Capital’s help but I think the company’s achievements may vary. As I see it Genpact may be able to setup in India without GE Capital but it will not be as productive and successful as it is now. Not only due to the funds spent on Genpact in the beginning of its operations but also using GE Capital’s name also helped build credibility among customers leading the company to brush off competition and prosper.