...Case Study #1 With low employee morale and steadily declining patient visits to the outpatient facility, it is imperative that while acting in my duty of being the new chief executive officer (CEO) of this hospital, that I teach the employees about CQI. CQI is an acronym for continuous quality improvement, relating to affecting positive change. There are various theories that may be applied to CQI, but there is one pioneer whose theories truly trail blazed a path for others following the study of quality improvement. The pioneer I am referring to is W. Edwards Deming who proposed the Theory of Profound Knowledge. W. Edwards Deming was born in 1900 and was raised on the frontier of Wyoming by his indigent family. He was educated in engineering and physics and also became well versed in statistics. Using his knowledge of statistics, he began to integrate general psychology theories and found new ways to promote positive changes in the workplace. He created his Theory of Profound Knowledge by combining multiple principles of statistical thinking and psychology ("About Dr," n.d.). The Theory of Profound knowledge rests on its four pillars: Systems thinking, Process variation, Theory of knowledge, and Psychology. Deming ties all four of these “schools of thought” together in order to create an incredibly efficient and measurable system to be used by managers in order to improve quality and workmanship in the workplace. “Systems thinking” is an idea that is based on the general...
Words: 802 - Pages: 4
... | Executive Summary According to a 2009 survey conducted by American Management Association (AMA), the top two reasons employers provided for monitoring their employees were performance evaluation and quality control. Workplace monitoring may sound wrong, but it provides many benefits to an organization and its staff members, such as lower operating costs and high production rates. However, in the process of monitoring employees, employees’ privacy rights are violated mainly through computer monitoring, telephone monitoring and background checks. Productivity is one of the main reasons cited by employers for introducing electronic surveillance and employee testing to the workplace. Employers believe that corporate survival demands continuous improvements in employee productivity. Errors, poor products, and slow service hurt business. Therefore, monitoring and testing to identify and correct these problems are considered to be sound management practices (Wright). However, the following will analyze privacy in the workplace from an ethical point of view using three workable theories: Kantianism, Act Utilitarianism, and Social Contract Theory. Privacy...
Words: 3902 - Pages: 16
...Proposal to Implement an Employee Wellness Program at Electronics, Inc. Deena Lampe National American University Abstract This paper is a proposal to implement an employee wellness program for the employees of Electronics, Inc. This proposal contains background on the need for, and benefits of, instituting an employee wellness program, the importance of employee wellness and productivity, and educational needs of employees to maintain health and wellness. Attracting and maintaining personnel is crucial to an organization’s success and with current trends in the labor market, retaining personnel and ensuring business stability is a continuous challenge that requires conscientious human resource management. A happy and healthy workforce facilitates productivity through wellness and physical fitness. Proposal to Implement an Employee Wellness Program at Electronics, Inc. People in the labor force, are depended upon to follow through with work commitments. A healthy employee is able to do more and feel well enough to enjoy it. With high stress jobs, increased rush hour traffic, and demanding schedules, how can employers not be concerned about the health of employees? Research shows that, to maintain a healthy lifestyle balance, one third of a 24-hour day should be for sleep, one third for work and one third for play. The trend in today’s workplace is for employees to work longer hours and as a result, when they arrive home they do not feel like exercising...
Words: 2469 - Pages: 10
...ORGANIZATIONAL COMMUNICATIONS ANALYSIS Summary Description of Organization Watts International, Inc. designs, manufacturers, and markets valves and engineered products for the energy, aerospace, and industrial markets with more than 7,000 customers in over 100 countries. The business value states “to value our employees and continuously improve our quality of work to our customers” (Watts, 2011). The company is committed to attracting, developing, and retaining top talent and practicing continuous improvement processes in all aspects of its business and operations. Strategic business acquisitions enhance product distribution in both domestic and international markets to solve customer-specific problems. This organization was selected due to the future transformation of the workforce and the critical nature of possessing excellent communication skills. There are many tenured employees with over 35 years of service. Within the next couple of years, 20% of the workforce will be retiring. This will result in a significant loss of knowledge and experience so it is necessary to begin now cross training employees with less tenure to carry on the quality production now in existence. The most critical positions are senior management and engineers. The product lines are very specialized and require highly experienced personnel. The volume of individuals retiring presents special challenges due to the industry specific expertise required. The new...
Words: 2813 - Pages: 12
...Motivation, Performance, & Satisfaction Alisha Joseph LDR/531 October 31, 2011 David Grier Motivation, Performance, & Satisfaction Introduction Performance, motivation, and satisfaction on the job are factors that are determined by employees and their employers. The employees bring in personal beliefs, morals, education, experience, and values. The employers regulate the information supplied to employees and the employees bring values, education, experience, morals, and personal beliefs. Boosting subordinates’ motivation can enhance performance and satisfaction on the job. “Motivation refers to forces within an individual that account for the level, direction, and persistence of effort expended at work (Columbia Electronic Encyclopedia, 2007).” Developing Employees Developing employees in a manner that upholds and enhances performance, motivation, and satisfaction on the job is the responsibility of the organization. The selection process is a good way to start this by administering candidates for employment personality test to make sure the company, the team and the candidate are compatible. The company shall be held accountable to give new employees a clear expectation of what is required of she or he to perform her or his duty, supply an opportunity for employees to communicate openly with peers, managers, and leaders and explain the benefits and pay that comes with the job. Managers will confer with its subordinates on a regular basis to redefine...
Words: 1172 - Pages: 5
...“Does the Morale of the Employees Affect their Performance?” GM 591: Leadership and Organizational Behavior Professor Patricia Anderson June 16, 2012 Introduction: The organization that will be the topic of discussion in my final project paper is Devcon Security. Devcon Security was founded in 2004 by a Management Team having more than 100 years of security experience. We are one of the fastest growing security companies in the country by building a strong, satisfied, and safe customer base while earning a rock-solid reputation. With the most modern technology available, we provide specialized security based on the specific needs of each individual customer. While other security companies try to increase profits by reducing costs, at Devcon we are increasing our business and maintaining customer loyalty through state-of-the-art equipment, the worlds highest rated monitoring centers, and superior customer service. At Devcon Security, our philosophy is simple; provide each and every customer with a superior quality, easy-to-use security system solution that is backed by an exceptional level of customer services and support. Beginning with the first day you contact us, through your security system installation and beyond - we will be here to assist you in any way we can. Help is a quick phone call away. From residential home security systems and small business security solutions to large, comprehensive commercial alarms and video surveillance systems, our experienced...
Words: 2674 - Pages: 11
...affect the productivity of employees. Raising the level of motivation increases profitability through greater creativity and commitment in employees. Herzberg's Two Factor Theory, also known as the Motivation-Hygiene Theory, was derived from a study designed to test the concept that people have two sets of needs: 1. Their needs as animals to avoid pain 2. Their needs as humans to grow psychologically Herzberg's Study There are two hundred engineers and accountants in Pittsburgh were interviewed. To test the hypothesis, engineers and accountants were interviewed to assess events that led to significant changes in their job attitudes and to determine the factors that caused those changes. Herzberg's study consisted of a series of interviews that sought to elicit responses to the questions: (1) Recall a time when you felt exceptionally good about your job. Why did you feel that way about the job? Did this feeling affect your job performance in any way? Did this feeling have an impact on your personal relationships or your well- being? (2) Recall a time on the job that resulted in negative feelings? Describe the sequence of events that resulted in these negative feelings. RESEARCH RESULTS It appeared, from the research, that the things making people happy on the job and those making them unhappy had two separate themes. a. Hygiene factors- Hygiene factors are those job factors which are essential for existence of motivation at workplace. These do not...
Words: 2363 - Pages: 10
...Qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuio...
Words: 5015 - Pages: 21
...Open University of Malaysia WORKPLACE ENVIRONMENT AND ITS IMPACT ON EMPLOYEE PERFORMANCE A study submitted to Project Management Department in Saudi Aramco BY Nowier Mohammed Al-Anzi Open University of Malaysia 2009 i Open University of Malaysia WORKPLACE ENVIRONMENT AND ITS IMPACT ON EMPLOYEE PERFORMANCE A study submitted to Project Management Department in Saudi Aramco Nowier Mohammed Al-Anzi 51060418 Project Paper Submitted in Partial Fulfillment of the Requirement for the Degree of Master of Business Administration Open University of Malaysia 2009 ii DECLARATION Name Student's Number : Nowier Mohammed Al-Anzi : 51060418 I hereby declare that this project paper is the result of my own work, except for quotations and summaries which have been duly acknowledged. I hereby verify this research has not been submitted in substance for any other degree. Signature:ــــــــــــــــــــــــــــــــــــــــــــــ Date: ـــــــــــــــــــــــــــــــــــــــــــ Supervisor Name: Mr. Iqbal Singh Kaundali Signature:ــــــــــــــــــــــــــــــــــــــــــــــ Date: ـــــــــــــــــــــــــــــــــــــــــــ iii APPLICATION TO CONDUCT RESEARCH PAPER PART A: STUDENT PARTICULAR 1. Name Student’s Number : Nowier Mohammed Al-Anzi : 51060418 PART B: PARTICULARS ABOUT THE PROJECT 1. Title of the project : Workplace Environment and Its Impact on Employee Performance : To determine the...
Words: 25542 - Pages: 103
...This essay will examine and analyze whether hiring ethical people is the key factor in encouraging and producing an ethical organization. Ethics refer to the moral standards set that enables an individual to tell what is right from wrong and what is good and bad. In today’s organizations, the importance of the code of ethics is more prevalent than ever. Code of ethics consists of various factors such as being honest, building trust, and upholding the ethical standards. Organizations that exercise ethical codes not only feel that it is a way to portray a positive image to the stakeholders, but also because it highlights its own organizational virtues and values. It is believed that such culture could cultivate and encourage more ethical behavior for the employees in the organization (Stevens, 2008).Code of ethics are also used to articulate the restrictions for the organization, and to set a benchmark of what is acceptable and unacceptable, boosting responsibility, and conveying the standard expectations demanded from the employees as well as the leaders in the organization (Stevens, 2008).The ethical codes can be described as an effective tool to promote ethical behavior in the organization(Stevens, 2008).However, researchers have came up with reports that hints that the practice of ethical codes are unproductive and they have failed to create an impact in an employee’s behavior(Stevens, 2008). One of the studies suggested that ethical codes are not suitable and were ineffective...
Words: 2459 - Pages: 10
...Deloitte (2013b) is a global company which provides comprehensive accounting services in a range of areas such as: auditing; taxation; consulting; risk management and financial advising. Gender discrimination is prevalent in workforce environments with senior management in companies being male dominated. Deloitte (2013a) understands that inspiring women is integral in the success of their company, knowing that productivity can be increased through using women as an under-utilised resource. Removing glass ceiling barriers for women is important for their status and recognition. Deloitte (2013a) is following this initiative, being a market leader in empowering women. This report will explain that leadership, motivation and human resource strategies have been used by Deloitte to effectively manage its employee’s behaviours through their vision of empowering women. This report will explain that culture in the Asian and Middle Eastern countries play a role in determining the strategies that a company can use. There will be an analysis critiquing the strategies that Deloitte have used, whether they have adopted the correct strategies and what strategies they should implement in the future. “Leadership is the process by which a person exerts influence over other people and inspires, motivates and directs their activities to help achieve group or organisational goals” (Waddell, Jones & George, 2011, p. 172). Deloitte motivates and manages its employees through using the leadership...
Words: 1312 - Pages: 6
...Ethical Communication in the Workplace Name Course Instructor Date Introduction Communication is a concept that is controversial, especially with the dynamics of the information age. There is confusion on what is right and wrong in communication, creating a never ending debate. Ethics help in providing guidelines for appropriate actions and decisions. Ethical communication allows for one to communicate to the audience the intended message in the right way, without bias. It encompasses honesty, confidentiality where necessary and openness. Adhering to ethical and moral principles when communicating ensures minimal negative consequences, hence, positive action and reaction from the audience. This makes it a crucial aspect of leadership. It is important to note that effective and ethical communication is different. For instance, a charismatic leader such as a politician has the ability to appeal to the emotions of the masses, but if the truth is exaggerated or hidden, this cannot be referred to as ethical communication. It is only effective. Ethical communication includes what is said as well as what is not said, hence the need to act as one preaches and correction of false impressions. Throughout human history, unethical communication has been portrayed as a powerful weapon of destruction. It has ruined interpersonal relationships, been used to support greed, corruption, oppression and tyranny within institutions as well as starting and fuelling economic injustice, violence...
Words: 3407 - Pages: 14
...and always prepared to be held accountable. Leaders are engaged in their employee’s progression within the workplace assuring that everyone is aware that he or she is there for them. They are observant in what is going on around them while making sure their team has the proper resources to be successful, and in turn profit the company. With an effective approach to problem solving, being able to listen and accepting that failure is inevitable, a strong leader can navigate through any situation that they may be faced with. Introduction “Leaders provide vision and direction for the pursuance of group and organizational goals.” (Martin, Rowlinson, Fellows, & Anita, pg. 154) As a leader holding a management position, one of the top priorities is making sure the employees are engaged and satisfied. “Engaged employees are both efficient and effective in the operation of organizational processes that produce products and services that meet customer demands.” (Medlin, Green, K.W., pg.22) A leader, who has integrity and is optimistic about the direction of the organization, motivates a team to be creative and forward thinking. This paper will examine the leadership practices of an individual and offer alternatives to a better approach. While some understood his management style, adopting alternatives may have lead to a majority vote within the team. By simply boosting moral and motivating the team through reward, this team of individuals would have been more enthusiastic about completing...
Words: 2835 - Pages: 12
...MERU UNIVERSITY OF SCIENCE AND TECHNOLOGY MANAGEMENT RESEARCH PROJECT AN INVESTIGATION OF THE EFFECTS OF DIVERSITY MANAGEMENT IN WORKPLACE TO ORGANIZATIONAL EFFECTIVENESS IN MERU MUNICIPALITY KENNEDY MUTWIRI MUKARIA MUC-SBS-555-0056/2009 A RESEARCH PROPOSAL A research proposal submitted to the department of business in partial fulfilment of requirements of degree of Bachelor of Commerce (Accounting) of Meru University College of Science and Technology DECLARATION This is my original work and has not been presented for the degree or any other award to any other University Signature ___________________________ Name __________________________ Date Approval This proposal has been submitted for examination with my approval as the University supervisor Signature ___________________________ (Name of supervisor of department; Meru University) __________________________ Date TABLE OF CONTENTS CHAPTER ONE 1.0 Introduction................................................................................................................... 1 1.1 Background to the study............................................................................................... 1 1.2 Statement of the problem.............................................................................................. 4 1.3 Objectives of the study................................................................................................. 1.4 Research questions...................................................
Words: 8628 - Pages: 35
...EST1 Task 310.2.3-08: Ethics Programs Western Governors University COMPANY X CODE OF ETHICS GUIDEBOOK The purpose of this ethics guide is to assure a safe and secure working environment for all employees. This guide serves as an informative reference to the responsibilities of each employee outlining acceptable/unacceptable behavior, misconduct/corrective action policies and training program/audits for the ethics guidelines outlined herein to assure long term policy success. SECTION A: EMPLOYEE AND SUPPLIER ETHICAL GUIDELINES 1. EMPLOYEE BEHAVIOR: All employees are expected to conduct themselves in a professional and respective manner toward all levels of management and co-workers. Any acts of violence, intimidation, coercing, sexual misconduct (including sexual harassment), fighting or any other behaviors that threaten the well-being and/or safety of co-workers will not be tolerated. Any infractions must be reported to a supervisor immediately where appropriate action will be carried out as outlined in section C-2 including verbal or written warnings and/or termination of employment. 2. HEALTH AND SAFETY: We strive to uphold standards that perpetuate an environment of safe working conditions for all of our employees. Willful or careless destruction of property, deliberate misuse or neglect of safety equipment resulting in injury or death as well as carrying weapons or explosives of any kind is strictly forbidden. Any violation of state or federal...
Words: 2223 - Pages: 9