...SUSTAINING OUR CAPACITY Addressing Emerging Constraints Sustainability Report 2013/14 Contents About this Report Message from the Chairman Message from the CEO HKIA: Sustainability at a Glance About Airport Authority Hong Kong Our Approach to Sustainability Stakeholder Engagement Sustaining HKIA’s Economic Contribution Delivering Operational and Service Excellence Managing our Environmental Footprint Supporting our People and Community Looking Forward Performance Indicators Verification and GRI Check Appendices Glossary Website Index 1 2 4 6 8 10 16 20 24 36 46 54 56 63 65 68 69 AAHK received a number of awards and recognition during the reporting period. Details are set out in the ‘Appendices’ section. TTG’s Travel Hall of Fame Airport Carbon Accreditation Scheme 2013-2014 28th Asian Freight and Supply Chain Awards Hong Kong Awards for Environmental Excellence Green Office Awards Labelling Scheme Sustainability Report 2013/14 UNMDG ‘Better World Company’ 2012-14 Social Capital Builders Award Caring Organisation 5 Years Plus Web Accessibility Recognition Scheme 2014 About this Report 1 ABOUT THIS REPORT Report Profile This is Airport Authority Hong Kong (AAHK)’s second annual sustainability report, covering fiscal 2013/14, ended 31 March 2014. As a statutory organisation, AAHK recognises its responsibility to be transparent about its performance and operations. This report aims to provide a reasonable and balanced view of AAHK’s...
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...14 February, 2011 To Mr. Navid Ahsan Chowdhury Course Instructor Department of Tourism & Hospitality Management University of Dhaka. Subject: Submission of term paper Sir, We the student of BBA 1st batch, Department of Tourism & Hospitality Management, University of Dhaka. In reference to your order to prepare a term paper on Food, Beverage and Bar Management. We have prepared this report by using primary data from Atrium restaurant, Dhaka Regency and Escape from Shanghai and secondary data from our textbook, lecture sheets and internet. We, therefore, hope that you would consider our limitations, restrictions and grant this report and oblige thereby. Faithfully Yours, Members of De Faustine BBA-14th batch Department of Tourism & Hospitality Management University of Dhaka. ----------------------- Arefin Azam Rohan Executive Summary Hospitality industry is a huge industry, food and beverage is an important part of it. After completion of the assignment we have gathered much knowledge and especially first hand experiences. We have visited Dhaka Regency, Atrium Restaurant and Escape from the Shanghai for our field work. We discussed many branches of this industry such as the food and beverage systems of those outlets, the methods of production and services, staffing implications, different menus and factors to develop those, factors that affect the compilation of alcoholic beverage list. Here we also discussed what actions...
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...Briefing the Cost Club Senior Regional Staff Melissa Sivigliano HRM 546 November 5, 2012 Aaron Kemp Statutory Regulation of Employment Employee Privacy: I. Public Sector: segment of workforce represented by governmental employers that are protected by the Constitution. a. Fourth Amendment: Protects against unreasonable search and seizure i. Search includes the retrieval of blood samples and other bodily invasions, including urinalyses, as well as the collection of other personal information. ii. Formal written notice required of intent to search prior to searching any employer-owned property (i.e. lockers, desks). 1. Consent is recommended because an employee has a greater expectation of privacy in those personal areas. 2. To avoid a false imprisonment claim, employer must not confine the employee to one area of an office during the search. b. The 5th and 14th Amendment: State may not restrict rights of government employees’ unless it is justified. iii. Infringement or restriction is subject to the strict scrutiny of the courts. c. The Privacy Act of 1974: regulates the release of personal information about federal employees by federal agencies. iv. Four Basic Principles: 3. Employees should have access to their own personnel files and an option for them to find out the purpose for which the files are being used. 4. Mechanism set up by which an employee...
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...Individual Reflective Essay Bunnings Warehouse NEWCASTLE BUSINESS SCHOOL GSBS6005 Emma Alexandra Watts C3171012 13.04.13 Table of Contents 1. Introduction ......................................................................................................................................... 3 2. Marketing Objectives .......................................................................................................................... 3 2.1 Current Situation ........................................................................................................................... 3 2.2 Objectives ...................................................................................................................................... 4 3 Target Market and Positioning ............................................................................................................. 5 3.1 Target Markets .............................................................................................................................. 5 3.2 Positioning ..................................................................................................................................... 7 4. Marketing Mix Strategies .................................................................................................................... 9 4.1 Product and Price Strategies ..................................................................................................
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...Pune features a variety of luxury hotel restaurants, bars & lounges, including Italian and Indian cuisines at La Terrazza , The Café and a wide range of Single Malt whiskies and other liquors, wines, beers and cocktails in an elegant and intimate setting at The Single Malt & Co. Bar and Lounge. Food and Beverage in Hyatt Pune is headed by EAM Mr. Hemant Mehta. The proposed Departmental Hierarchy of Food and Beverage Department in Hyatt Pune is given below: - The reporting system and level with respect to the hierarchy is mentioned below: • Level 1 – It is basically the entry level. Junior staff or the fresh joinees are usually on this level. Fresh Waiters, Waitress and Hostess are on Level 1. • Level 2 – This level is senior to the entry level. Usually Waiters,...
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...Business English Certificate Speaking Course Shanghai NOS 陈文笠 (Henry) Class Planning Focuses Concepts Chapter One Briefing Part One Oral Communication Ⅰ. Oral Communication 1. Vocabulary 2. Grammar 3. Pronunciation 4. Practice makes perfect Chapter One Briefing Part Two BEC Speaking Test Ⅱ. BEC Speaking Test 1. Introduction of format 2. Selection of partners 3. Introduction Part 1 Mini-interview 3 min, personal information, brief business ideas Part 2 Presentation 6 min, 1 out of 3 topics of different fields, preparation + presentation + (Q&A) Part 3 Discussion 5~7 min, decision making, follow-on questions Ⅱ. BEC Speaking Test 4. Scoring Criteria Interaction Impression Fluency Accuracy Pronunciation Business English Certificate Speaking Course Shanghai NOS 陈文笠 (Henry) Chapter Two Basic Expressions Functions of the Language Fondness Of course, I sure love … Oh, yeah, … is always my favorite. Well, … is a bit too …, but I sure love the … of …. Well, some say that … is a bit too …, but I sure love the … of …. Disfavor No, not at all / absolutely not/ definitely not. I’d rather not. Well, generally speaking, … is fine with me, but I’m not so keen on the … of...
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...CONTENTS Section 1 - Industry Profile Overview Future Outlook European Industry Overview North America Overview Asia & Pacific Industry Overview India & Middle East Industry Overview Development of World Scheduled Air Traffic World Economic Growth and Airline Profits Rankings - Passenger services Rankings – Freight services Section 2 - British Airways Profile Overview Alliances LHR Air Transport Movements LGW Air Transport Movements Awards History Key Events (1987-2005) Board Members Leadership Team British Airways Management Team Employees Brands Departmental Analysis Section 3 - British Airways Fleet Aircraft Fleet Aircraft Delivery Schedule Mainline Fleet Profiles Regional Aircraft Fleet Maintenance Section 4 - British Airways Performance Summary Strategy Social and Environmental Performance Incentive Plans Summary Financial / Operating Statistics Principal Investments Shareholder Information Share Price History Section 5 - Global Partners Overview BA Connect Franchisees oneworld Aer Lingus American Airlines Cathay Pacific Finnair Iberia LanChile Qantas oneworld At A Glance Section 6 - Route Network British Airways Franchisees Section 7 - General Information Airport Three Letter Decodes Outside Advisors Abbreviations & Specialist Terms How To Contact Us 2 3 3 4 4 5 6 6 7 8 89 91 92 93 97 98 99 100 101 102 103 104 9 9 10 10 11 12 13 38 39 40 41 44 47 105 109 110 115 116 118 56 56 57 69 72 73 74 75 75 77 86 87 88 This document has been prepared solely...
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...Use these links to rapidly review the document TABLE OF CONTENTS Index to Consolidated financial statements Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 20-F (Mark One) o REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended 30 June 2013 OR o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 OR o SHELL COMPANY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 Commission File Number 001-35627 MANCHESTER UNITED plc (Exact name of Registrant as specified in its charter) Not Applicable (Translation of Company's name into English) Cayman Islands (Jurisdiction of incorporation or organization) Sir Matt Busby Way, Old Trafford, Manchester, England, M16 0RA (Address of principal executive offices) Edward Woodward Executive Vice Chairman Sir Matt Busby Way, Old Trafford, Manchester, England, M16 0RA Telephone No. 011 44 (0) 161 868 8000 E-mail: ir@manutd.co.uk (Name, Telephone, E-mail and/or Facsimile number and Address of Company Contact Person) Securities registered or to be registered pursuant to Section 12(b) of the Act. Title of each class Class A ordinary shares, par value $0.0005 per share Name of each exchange on which registered New York Stock Exchange Securities...
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...Public Relations Cases This collection of contemporary international public relations case studies is an invaluable resource for teachers, researchers and students working in public relations, corporate communications and public affairs, as well as offering practitioners an indepth understanding of the effective use of public relations in a range of organizational contexts. Including cases from the UK, Norway, Sweden, Spain, South Africa, Canada and the USA, with a focus on such global corporations as Shell, BBC America, Worldcom, PriceWaterhouseCoopers and Marks & Spencer, it offers important insights into the development of public relations and communications strategies. These include: • • • • • • • • Corporate identity change and management Global reputation management Crisis management in the oil, shipping and tourism industries Developing strategic alliances between voluntary and private sector organizations Public relations support for international branding and market entry The importance of internal communications during international mergers The integration of public relations and marketing communications Business-to-business communication The cases examined in this book demonstrate the breadth of contemporary public relations practice and the increasing importance of the public relations function in both public and private sector organizations worldwide. Danny Moss is Co-Director of the Centre for Corporate and Public Affairs at the Manchester Metropolitan University...
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...International Business (MOD001055) Chapter 8: International Human Resource Management Zubair Hassan (2013). International Human Resource Management. International Business 8.1. Introduction This chapter covers one major components of learning objectives/outcomes that are likely to examine via coursework or examination. This chapter will enable students to build their knowledge on global human resource issues faced by international business, such as the staffing, recruitment and selection, performance appraisal and training and development along with compensations policies. This chapter will cover the following topics: Human resource management function International human resource management (IHRM) International HRM approaches IHRM policies and practices Work practice in an international context 8.2. Human resource management function HRM can be described as a strategic, integrated and coherent approach to the employment, development and well-being of the people working in organizations. Te practice of Human Resource Management (HRM) is concerned with all aspects of how people are employed and managed in organizations. It covers activities such as: resourcing (human resource planning, recruitment and selection, and talent management); performance management; learning and development; reward management employee relations; employee well-being. Human resource management is important for various reasons. One of the most important reasons is that human...
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...Dreams and Aspirations To be the largest low cost airline in Asia serving the 3 billion people who currently are underserved with poor connectivity and high fares. G G 2 4 7 8 12 20 22 24 26 30 32 34 36 40 42 43 44 46 47 48 52 53 54 56 60 62 66 68 72 76 81 82 83 152 156 157 G Our Dreams and Aspirations Corporate Profile Five Year Financial Highlights Share Performance Chairman’s Statement Group Chief Executive Officer’s Report AirAsia’s Strategy for Success Route Network Safety Product Development Go Holiday The Sky is Your Limit Champion of Low Fares AirAsia Roars Into Formula One One AirAsia Our People, Our Pride Investing In Our Future Major Milestones Serving You Better from Our 2nd LCC Terminal Awards & Accolades AirAsia Cares AirAsia Group Corporate Information Board of Directors Directors’ Profile Senior Management Senior Management Profile Managing Risk to Maximise Returns AirAsia Financial Snapshots Statement on Corporate Governance Audit Committee Report Statement on Internal Control Additional Compliance Information Financial Statement Analysis of Shareholdings List of Properties Held Notice of Annual General Meeting Proxy Form To be the best company to work for where employees are treated as part of a big family Create a globally recognised ASEAN brand To strive for the lowest cost so that all of the 3 billion people can fly with AirAsia Maintain the highest quality product using the best technology to reduce cost and enhance service level G G G ...
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...excellent organizational skills and the ability to adapt to multiple assignments and deadlines as well as an environment that changes frequently. The focus of the position is on managing invoicing, procedures, preparing presentations, management of process and procedure, clip reports, briefing materials, etc. Primary Responsibilities 1) Client • • Proactive in understanding IPN’s portfolio of client’s Have a clear understanding of clients organisational structures and key contacts 2) Media • • • Develop and maintain media contact lists and database - Mediadisk Continually update knowledge of new media Maintain comprehensive library of media titles and subscription 3) Writing • • • Assist in formatting new business presentation and preparation Management of procedures and processes Prepare clip reports and summaries as needed by teams 4) Team Support • Actively participate in agency development by assisting with urgent clients needs • • • • Continually update line managers on progress of activities Balance workload between account staff to ensure that all work is accurate and completed within established deadlines Support office development/work, as directed Routinely attend all relevant staff meetings 5) Administrative Support • • • • • • • • • • Manage monthly client billing process in regards to couriers, cd/dvd’s Track/ enter time with precision on daily basis Cross reference, approve, and forward invoices to the Accounting Department Assisting in AdVinci, PN intranet...
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...FINANCIAL SERVICES BUSINESS PLAN 2007 – 2010 C Salter Chief Financial Services Officer Audit Exchequer & Procurement Projects Revenues Development & Supplies Accountancy Service Strategic Technical Venues Accountancy Estates Accountancy Management http://web1.com/finance Issue 1 March 2007 Process Owner: Chief Financial Services Officer Authorisation: Christine Salter Page 1 of 17 FINANCIAL SERVICES BUSINESS PLAN 2007 - 10 Contents 1. Overview of Service 1.1 1.2 1.3 Service Aims Services Provided Resources Summary 2. Contribution to Corporate Plan and Service Context 3. Performance Report 3.1 3.2 3.3 Performance Indicators Customer Focussed Services Achievements Against Corporate and Service Objectives 4. Future Service 4.1 4.2 Programmes, Projects & Improvement Actions Developing Internal and External Communication 5. Aligning Resources 5.1 5.2 5.3 5.4 5.5 Finance & Assets Efficiency People IT Delivered Systems Knowledge 6. Action Plan 6.1 6.2 6.3 Risk Assessment Sustainability & Equality Appraisal Business Continuity Appendices A. B. C. D. E. F. Issue 1 Business Objectives Matrix 2007/10 Business Objectives Update 2006/07 Workforce Planning Template 2007/08 Budget Analysis (i) Sustainability & (ii) Equality Appraisal Matrix Business Continuity Template March 2007 Process Owner: Chief Financial Services Officer Authorisation: Christine Salter ...
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...Honoured Names in Global Trade 8 NOL Group at a Glance 10 Chairman’s Message 12 Board of Directors 14 Group President and CEO’s Message 18 Management Team 20 Liner Review 23 Logistics Review 26 Source of our Strength 28 Dedicated People 29 Financial Wherewithal 30 Sound Investments 31 Superior Technology 32 Recognised Brands 33 Sustainable Operations 34 Community Spirit 36 Corporate Data 37 Corporate Governance and Summary Financial Statements & Sound NOL Group has a healthy balance sheet plus fully committed financing for investments. In the midst of an industry downturn, the Group is positioned for future growth. Leaner… A group-wide Efficiency Leadership Programme is accelerating the drive to streamline operations and improve our cost base. 2 Neptune Orient Lines Limited Annual Report 2011 Neptune Orient Lines Limited Annual Report 2011 3 & Cleaner NOL is committed to sound environmental stewardship in all its activities. Trade must be environmentally sustainable or it can’t grow to meet the needs of the global economy. Neptune Orient Lines Limited Annual Report 2011 5 The Most Honoured Names in Global Trade Best Logistics Service Provider – Sea Freight Asian Freight and Supply Chain Awards Ship Operator of the Year Lloyd’s List Best Shipping Line, Asia-Europe Trade Asian Freight and Supply Chain Awards Innovation IT of the Year Containerisation International Supply Chain Best Partnership SCM Logistics Liner Owner / Operator...
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...People and patterns: a case study of the relationship between risk management and knowledge management in financial services Ian Martin*, Aidan Prior*, Victoria Ward*, Clive Holtham** * Sparknow & Associates ** City University Business School Authors for Correspondence Professor Clive Holtham Cass Business School, City of London 106 Bunhill Row London EC1Y 8TZ Tel: +44 20 7040 8522 Email: C.W.Holtham@city.ac.uk Victoria Ward Sparknow 2 Dufferin Avenenue London EC1Y 8PJ Tel: +44 (0) 20 7 250 1202 Email: victoria@sparknow.net Aidan Prior Sparknow 2 Dufferin Avenenue London EC1Y 8PJ Tel: +44 (0) 20 7 250 1202 Email: aidan@sparknow.net ABSTRACT Key words: operational risk, knowledge management, communications, story, slowness, trust, community of practice, patterns This paper proposes that there is great value in viewing knowledge management as risk management. Knowledge management can be instrumental in developing individual and organisational responses to operational risk, which reflects the ‘consequential’ risks associated with being in business at all. The ability to handle operational risk in a global business depends on highly effective knowledge circuits. These circuits can be supported by information and technology systems but are fragile, need constant attention and depend largely on the capacity of individual professionals to work collectively in pattern recognition, analysis and predictive approaches and to form open channels of communication, bonds of trust and...
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