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Assignment 1

Question 1
Total Quality Management is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.

Question 2
Lean manufacturing is a performance based, continuous-improvement process that focuses on eliminating waste and unnecessary steps all the processes of the operation so that it can meet the aim that is to provide high levels of throughput, or speed.

Question 3
5 S is a technique, which can results in well-organized workplace complete with visual controls and order. The principles are Sort, Set in Order, Shine, Standardize and Sustain. * Sort means to remove what is not needed and keep what is needed. * Set in order means arrange essential items in order for easy access * Shine means keep things clean and tidy; no trash or dirt in the workplace * Standardize means maintain and make the “sort”,”set in order” and “shine” habitual. * Sustain means on going application of knowledge, skills, and abilities, gained from the 5S process in order to improve organization wide effectiveness.

Question 4
Six Sigma and DMAIC is a disciplined data-driven approach and methodology for eliminating defects in any process within the operation of the business from the designing and manufacturing process of products to transactional, to delivery of the product.
Six sigma or DMAIC consist of the following features: * Define – who is the customer and what are their needs * Measure – How is the process defined and how are defects measured * Analyze – What are the most important causes of the defects * Improve – How can the causes of the defects be claimed * Control – What actions are needed to sustain improvement

The benefits of Six Sigma are: * It is customer