...Acknowledgement As a student of Mandalay MBA program, I would like to thank all those who have been contributing the existence and success of the program. The first ones I have to give my special respect and thanks are Professor DawKyiKyiSwe, the program director and my teachers from Economic Universities who come and teach us even in their weekends. After that, I would like to thank Mr. Richard Mayhaw, General Manager of Mandalay Hill Resort, for allowing me to complete my MBA internship program. Also, I have to pay my special thanks to U Bo, Human Resource Manager, for reporting my application for internship to GM and scheduling for my internship. Finally, I have to thank managers form Front Office, Food and Beverage, House Keeping and Sale departments, as they allowed me to learn and observe how they are performing hospitality management and how to run an international hotel in a perfect situation. Company History Mandalay Hill Resort Hotel forms part of the operations of LP Holding Co.,Ltd in Myanmar. The hotel was opened on 26th November 1995. During early years of the hotel, the operation was under the control of Accor Hotel Management. After 2000, the owner, himself has managed the hotel with the assistance of Australian general manager. The hotel lies at the foot of Mandalay Hill and facing the Royal Palace and beautiful moat. It is a 10 storied RC building constructed in a spacious compound. As it is surrounded by many Buddhist monasteries, the environment...
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...COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 WARNING This material has been reproduced and communicated to you by or on behalf of Monash University pursuant to Part VB of the Copyright Act 1968 (the Act). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Do not remove this notice. SKY CITY HOTEL CASINO The Sky City Hotel Casino is a 640‐room resort complex featuring a full range of Nevada‐ style gaming: slot machines, table games (twenty‐one, craps, poker, roulette, baccarat and keno). Besides the hotel and casino, it also has four separate restaurants, two entertainment showrooms, and three gift shops. It is located in an extremely competitive market that includes 25 other hotel casino properties within a 10‐mile radius. Given the competitive market, the casino management uses a wide range of marketing promotions to attract customers to the casino facilities where, it is hoped, they will try their luck at the slots or table games. Casinos are designed in such a way that customers must walk through or past the gaming area to get to the restaurants or the hotel registration area. The primary objective of a hotel casino property is to keep a gaming customer in the complex. The casino industry is a unique service industry that...
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...Log In Sign Up My Narrative Report Uploaded by MissMarz Caberte top 0.1% Info Download DOC Houseman A houseman carries out general duties in a home or hotel. His duties can be broad andgeneral like handling minor maintenance issues to cleaning up after banquets and other largegatherings. A houseman’s duties are essentially, a combination of small jobs that performed asneeded by his employers. FOOD & BEVERAGE PERSONNEL:Restaurant Management Restaurant managers ensure that restaurants operate efficiently and profitably whilemaintaining their reputation and ethos. They must coordinate a variety of activities, whatever thesize or type of the outlet. Managers are responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety.Restaurant management combines strategic planning, shift pattern organization and day-to-daymanagement activities. Depending on the nature of the outlet, the role may have creative aspects, particularly in marketing and business development. As a key role within the hospitalityindustry, restaurant management may be fast-paced, highly demanding and very rewarding. Chef The specific responsibilities of chefs and cooks are determined by a number of factors,including the type of restaurant in which they work. Institutional chefs and cooks, for example,work in the kitchen of schools, cafeterias, businesses, hospitals and other institutions. For eachmeals...
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...1. Task 1 Analyze current scale, scope and diversity of the hospitality industry so that your report will help The Mittal Group to take a decision. 1.1, M1 Assume that if I am a senior team member in “Expert Business Consultancy Firm” then my role is to show/give the information about the current scale, scope and diversity about the hospitality industry so that The Mittal Group will invest in hospitality industry and the information was briefly describe given below:- 1.1 Hospitality industry The Standard Industrial Classification (SIC) (1968) defined it as 'establishments (whether or not licensed for the sale of intoxicating liquors) providing meals, light refreshments, drink or accommodation (.Jones, 1996). Knowles (1996:2) further describes the hospitality industry as 'any combination of the three core services of food, drink and accommodation...a blend of 'tangible and intangible elements - and the service, atmosphere and image that surrounds them. Hospitality defines as the “reception and entertainment of guest, guest visitors with good well and friendly service”. Hospitality Industry is responsible for warm and friendly service to the people who have left their home for different propose service may differ depending upon type of the guest. Some of the examples of the hospitality industry are hotel, restaurant, pubs, nightclubs, travel agency, airlines, hospital etc. (Gurung, 2010) As Nepal is a country of Mount Everest, birth place of Lord Gautam Buddha...
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... This course is an introduction to the fundamental principles of food and beverage services management emphasizing how food service professionals create and deliver guest-driven service, enhance value, build guest loyalty, and promote repeat business. Students learn theoretical and practical skills for effective management of food and beverage service operations relating to front and back of the house, leadership, management principles, service skills, service styles (French, Russian, American), and training of personnel. : CO# | Description | PO1 | PO2 | PO3 | PO4 | PO5 | PO6 | PO7 | PO8 | PO9 | PO10 | PO11 | PO12 | PO13 | PO14 | 1 | Describe basic management principles and concepts as applied to food service professionals. | | | | | | | | | | | | | | | 2 | List and discuss the duties of the different job responsibilities of food servers, caterers/banquet servers, room service attendants, beverage servers and bartenders, as well as various management positions in food & beverage. | | | | | | | | ...
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...CHAPTER I INSTITUNIONAL AND OPERATIONAL BACKGROUND INTRODUCTION The Hotel Practicum this program beneficial not only in the business management courses but likewise in the hospitality career program wherein practicum is believed to expose the students in a variety of employment experience that will lately improve the employability of the students prior to graduate. For Students, it may mean being able to hone their business skills, check out potentials and learn more about their preferences when it comes to choosing for their future careers. The goal of this practicum is to familiarize trainees in different field of departments related to their course. Specially, students of highest study about hospitality management of courses which Bachelor of Science in Hotel and Restaurant of Management to maximize their skills and potential to prepare their selves as a professional. Also the practicum intended not only to improve skills and knowledge that students obtained but also to take improve their attitude, personality and appearance and also competency as part of a team. HISTORY Hotel Turista is a locally owned and managed group of budget hotels in the Philippines, which aims to provide value for more accommodation in key emerging cities throughout the country. Positioned to cater the needs of a discerning yet budget conscious traveler, Hotel Turista boasts of well-appointed and space-efficient customer service founded on our trademark Filipino hospitality. The Hotel Turista...
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...FALL 2013 FALL 2013 FALL 2013 NYU-Advanced Business Writing FALL 2013 FALL 2013 NYU-Advanced Business Writing FALL 2013 Hecht Group’s Sustainable Workplace Survey Report Hecht Group’s Sustainable Workplace Survey Report Professor Dunphy Professor Dunphy Vander Dos Santos Vander Dos Santos Contents: Introduction Executive Summary Sustainable Workplace Survey Contents Sustainable Workplace Survey Findings Table & Results Analyzing and Evaluating the Employees’ View on Sustainable Workplace Recommendations Graph & Analyzes Conclusion Hecht Group’s Sustainable Workplace Survey Report Introduction A sustainable workplace refers to workplace practices that aim to improve and maintain a safe, healthy and functional job environment. To create a sustainable workplace, it is important to consider several aspects that can affect employees’ health, safety, productivity and satisfaction. Moreover, sustainable workplace practices focus on employees’ endurance and overall wellbeing and the impact of production on the environment. For the purpose of this report, a sustainable workplace is defined as the commitment by the Hecht Group to balance financial performance with investment to the quality of workplace and life of its employees, the society at large and the environment. Executive Summary The Hecht Group’s HR department developed a Sustainable Workplace Survey aimed at assessing and collecting employees’ information regarding...
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...qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwer...
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...ACCOUNTING INFORMATION SYSTEM EXERCISE Pham Quang Huy Exercise 1. Nehru Gupta is the controller at the Acme Shoe Company, a large manufacturing company located in Franklin, Pennsylvania. Acme has many divisions, and the performance of each division has typically been evaluated using a return on investment (ROI) formula. The return on investment is calculated by dividing profit by the book value of total assets. In a meeting yesterday with Bob Burn, the company president, Nehru warned that this return on investment measure might not be accurately reflecting how well the divisions are doing. Nehru is concerned that by using profits and the book value of assets, division managers might be engaging in some short-term finagling to show the highest possible return. Bob concurred and asked what other numbers they could use to evaluate division performance. Nehru said, ‘‘I’m not sure, Bob. Net income isn’t a good number for evaluation purposes. Because we allocate a lot of overhead costs to the divisions on what some managers consider an arbitrary basis, net income won’t work as a performance measure in place of return on investment.’’ Bob told Nehru to give some thought to this problem and report back to him. Questions: a. Explain what managers can do in the short run to maximize return on investment as calculated at Acme. What other accounting measures could Acme use to evaluate the performance of its divisional managers? b. Describe other instances in which accounting...
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...Chapter – 01: Introduction 1.1 Origin of the Report – Any academic course of study has a great value when it has practical application in real life. Only a lot of theoretical knowledge will be of little importance until & unless it is applicable in practical life. So we need proper application of our knowledge to get some benefit from our theoretical knowledge to make it more fruitful. As the classroom discussion alone cannot make a student perfect in handling the real business situation, therefore, it is an opportunity for the students to know about real life situation through this internship program. This program consists of three phases: * Orientation to Organization: To accustom the internee with the structure, functions, and performance of the organization. * The Project Work: Pertaining to a particular problem matching with the internee’s capacity and organization’s requirement. * The Report writing: To demonstrate the internee’s analysis, findings and achievements, in the proceeding one phase. In this connection, I was assigned to Prime Bank Ltd.(PBL) SBC Tower Branch, Credit & General Banking Department for my practical orientation. The topic “Marketing of Financial Services and Market Extension & Retention Strategy of Prime Bank Limited” was selected by the Human Resource Division of Prime Bank Limited. This report covers the details of Prime Bank’s practices about Marketing Activities emphasizing “Marketing of Financial...
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...INTERNSHIP REPORT ON ELECTRONIC BANKING AND CUSTOMER SATISFACTION INTERNSHIP REPORT ON PRIME BANK LIMITES: ELECTRONIC BANKING AND CUSTOMER SATISFACTION PREPARED FOR, MD. KAIUM HOSSAIN ASSISTANT PROFESSOR SCHOOL OF BUSINESS PREPARED BY, MD.ASIBUR RAHMAN ID: 111081173 SCHOOL OF BUSINESS UNITED INTERNATIONAL UNIVERSITY Letter of Transmittal May 12th, 2013 To Md.Kaium Hossain Assistant Professor School of Business United International University Sub: Submission of Internship Report on "Electronic Banking and Customer Satisfaction". Dear Sir, This is my internship report on “Electronic Banking and Customer Satisfaction at Prime Bank Limited (PBL). I am submitting this report as the part of fulfilling my BBA degree. In case of preparing this report, I tried my best to make the report informative and to follow your instructions as well as the instructions given by my organization supervisor. The full report is based on my practical Experience in Prime Bank Asad Gate Branch. I have found the experience quite interesting and the guidance of my supervisors and with the help of all the members of all the departments. I have tried my level best to prepare an effective report. Consequently, I am transmitting this report to your very concern Hopefully, you will discover the report informative approach as a hallmark of my hard work. In case of any further clarification or elaboration regarding this report I would welcome...
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...Food Control Section Public Health Department Dubai Municipality 2005 www.dm.gov.ae HACCP Guidelines & Requirements for Retail Premises2005 AM AlMarzouqi Issued on July 2005 foodcontrol@dm.gov.ae T: 04/ 2064220 - F: 04/ 2064264 - M: 8528511 - E: abdulrahmanmm@dm.gov.ae - www.dm.gov.ae Food Control Section Public Health Department Dubai Municipality HACCP Guidelines for Retail Premises 2005 2005 www.dm.gov.ae Content 1. Introduction 2. Objective 3. Scope 4. Use 5. References 6. Definitions 7. Pre-requisite Programs 7.1. Management Policy 7.2. Premises & Equipment 7.3. Maintenance & General Cleaning 7.4. Pest Control 7.5. Personal Requirements 7.6. Approved Food & Beverage Suppliers 7.7. Food Flow Requirements 7.8. Temperature Control 7.9. Product Recall 7.10. Sampling & Laboratory Analysis 7.11. Internal & External Events, Banquets or Mass Catering/Retail Operations 7.12. Internal & External Audits 7.13. Prerequisites Programs Review 8. HACCP Implementation for Retail Operators 8.1. Assemble HACCP Team 8.2. Process Description 8.3. Identify Intended Use 8.4. Process Flow 8.5. Construct Flow Diagram 8.6. On-site Verification of Flow Diagram 8.7. List all Hazards 8.8. Apply HACCP Decision Tree 8.9. Establish Critical Limits 8.10. Establish a Monitoring System 8.11. Establish Corrective Actions 8.12. Establish Verification Procedure 8.13. Establish Record Keeping & Documentation 9. Supporting Templates Templates for Retail Operators 10. Regulator Recommendation...
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...ABSTRACT Since 2000 Indian aviation industry has been recording steady growth. The role of the private airline sector has become very significant with the increase in domestic air traffic and the increased purchasing power of the growing middle-class. The arrival of LCCs (Low Cost Carriers) revolutionised Indian aviation industry and air travel hit an all-time-high. As more and more players arrived at the aviation scene the competition grew. Heavy price-cuts and discount offers against a background of rising operational costs proved detrimental, with almost every airliner reporting huge losses. The industry, taking cue from the global developments had moved towards consolidation of stakes so as to scale down excess competition. Many mergers and acquisitions took place which may result in significant synergies in the industry. This strategy to tie-up with the competitor rather than bleed millions by way of losses is seen as an exemplary move towards healthy competition. The opportunities as well as the challenges these mergers bring to the aviation industry is to be seen. This is about the air-side of the coin. And the land-side development mainly based on the revenue generated by the airport authorities. The study mainly goes through the landside development constituting the study of public private partnership in development of the airport city. This report mainly consists of the study of the industrial sector and how the development is sustained. Organization selected for...
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...JOB DEVELOPMENT ESSENTIALS Laura Wyckoff Carol Clymer a guide for job developers Second Edition A PUBLICATION OF PUBLIC/PRIVATE VENTURES JOB DEVELOPMENT ESSENTIALS A Guide for Job Developers Second Edition Laura Wyckoff Carol Clymer Second Edition © copyright 2005. Public/Private Ventures. All rights reserved. 2 JOB DEVELOPMENT ESSENTIALS Acknowledgments .............................................................................. 6 Developers, Writers, and Funders........................................................ 7 About Job Development Essentials......................................................... 9 Before You Begin ............................................................................. 11 CHAPTER 1: LAYING THE GROUNDWORK ............................................. 13 Preparation Checklist Educating Yourself Resources for Research Starting a Dialogue Tips for Preparing Preparing an Attitude Planning for Initial Contact Common Mistakes About Your Performance CHAPTER 2: MAKING INITIAL CONTACTS .............................................. 25 Six Facts A True Story Outline for an Initial Call Keep the Dialogue Going Steps for Handling Objections Determining Needs, Offering Services Getting the Specifics Employer Contact Record Checklist for a Site Visit Common Mistakes About Your Performance table of CONTENTS PAGE 1 OF 3 JOB DEVELOPMENT ESSENTIALS 3 table of CONTENTS PAGE 2 OF 3 CHAPTER 3: DEVELOPING THE EMPLOYER...
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...ั ิ สนติ สงหว ังชา ~ 1 ~ yoyo's investing way www.yoyoway.com ั ิ สนติ สงหว ังชา 2006-2010 รวบรวมโดย พร ์ บญชนะวว ัฒน ์ ี ุ ิ https://www.facebook.com/WizardKidTrader YOYO'S WAYS ~ 2 ~ yoyo's investing way Year 2006 www.yoyoway.com ั ิ สนติ สงหว ังชา ~ 3 ~ ั ิ ื “สนต ิ สงหว ังชา” (YOYO) เสอหนม..ไฟแรง ุ่ จากดกรในการจัดการพอรตหุ ้นทไมธรรมดาเพยงแค่ 6 ปีของการเข ้า ี ี ์ ี่ ่ ี ั ิ วงการ “สนติ สงหวังชา” สามารถสร ้างผลตอบแทนได ้แล ้วกว่า 27 เท่าตัว ด ้วยแนวคิดทีเรียบง่าย ลุมลึก สุขมใจเย็น จนได ้รับรางวลผู ้ถอ ่ ่ ุ ั ื ิ ั ื่ ั หุ ้นคณภาพมาแล ้ว เชญพบกับทายาทสงกัดมวยชอดังผู ้ได ้รับชยชนะ ุ ั ี ั ิ บนสงเวยนหุ ้นของ “สนต ิ สงหวงชา” ั ความเคลือนไหวในรอบปี ่ ื้ ก็ปรับพอรตหุ ้นตลอดเวลา โดยการขายออกและซอเข ้าจํานวนเทาๆ กน ์ ่ ั ึ่ ื้ เพราะโดยปกตแล ้วผมจะไมถอเงนสด ซงถ ้าอยากจะซอหุ ้นก็ต ้องขาย ิ ่ ื ิ ื้ ื้ ตัวอืนเพือเอาเงินมาซอ ไม่มแบบทีวาขายแล ้วเก็บเงินสดๆ ไว ้รอซอหุ ้น ่ ่ ี ่ ่ อย่างนีไม่ม ี ้ ด ัชน ี 400 จด ขายขาดทน? ุ ุ โดย ปกติผมเล่นหุ ้นจะไม่ดต ้นทุนตัวเอง ไม่เคยรู ้ว่าตัวเองมีต ้นทุน ู ิ ่ ู เทาไหร่ จะวัดผลงานของตัวเองโดยจะดูวาต ้นปี มลค่าสนทรัพย์รวมมี ่ เทาไหร่ และปั จจุบันมีเท่าไหร่ โดยจะแทร็คทุกๆ ปี พูดง่ายๆก็คอดูเป็ น ่ ื พอรตรวม ไม่ได ้มานั่งดูต ้นทุนราคาเป็ นรายตัวว่าขายไปขาดทุนหรือ ์ กําไร แตถ ้าหากไปมองตัวเลขจรงๆ ก็มทังขาดทนทงกําไรผสมกน ่ ิ ี ้ ุ ั้ ั ่ แล ้วแต่ชวง ่ มองแคสวนตาง ่ ่ ื้ ทไมมาสนใจต ้นทนราคาเป็นรายตัวเพราะความสําคัญในการซอหุ ้นมัน ี่ ่ ุ ื้ อยูทวา หุ ้นตัวนันๆ ราคาจะขนได ้อกเทาไหร่ แต่ราคาทีเราซอมาไม่ได ้มี ่ ี่ ่ ้ ึ้ ี ่ ่ ้ ความสําคัญอะไรเลย...
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