Assessment LP4
James Bartz
09-01-2015

Beaucractic control measures

The question at hand is how can management apply the four step process outlined in the text to address the problem of misreporting hours? The four steps of feedback control process is the bureaucratic control system. The four steps are setting performance standards, measuring performance, comparing performance against standards and taking corrective action to correct the problem. Step 1: Setting performance standards: All organizations should have a goal and get the results they need for the company. Standards are levels of performance that organizations expect from the employees to get the desired results. Some of these goals are profitability, providing excellent customer service to their clients and innovation. The management targets the employees at a certain performance level to achieve a goal. The management needs to update and notify employees of any new standards that have been taken into effect. If the new standards are not practiced than disciplinary action will follow. Step 2: Measuring performance: After setting the new standards into place, Management needs to measure the current processes and standards used by all the employees. Measuring performance can be done by observation, written and oral reports. Management needs to collect this information and compare it to the new standard to look for any errors. Similar to the one management found with unearned hours that were reported to the ones that were worked. Step 3: compare performance with the new standard. In this step, Management needs to compare the current process they are using to the new standard process. Management can research how many time adjustments have been made on the computer, days the employees were absent, how much money were the employees getting paid during a certain time period. Step