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Business Claim

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Submitted By oliviabone19
Words 357
Pages 2
Chloe Kwasny
3720 North Meridian Street
Indianapolis, IN 46208
(219) 677-0629

October 19, 2010

Dan Smith, Customer Relations
American Airlines
Fort Worth, TX 76155

Dear Mr. Smith:

I have always flown with American Airlines. I tend to fly frequently because of my job, and I always have pleasant and satisfactory flights. However, I had a few major problems with my most recent round-trip flight from Indianapolis to Chicago on Flight 6532 on October 16th and 17th of 2010.

It all started with a traffic jam. On my way to the airport, I found myself caught in an awful traffic jam which gave me only 20 minutes to catch my plane. As soon as I arrived to the airport, I proceeded to retrieve my boarding pass from the kiosk but it would not print. I ended up having to go to another airline and pay another $199. Using another airline caused me to be late to a very important business meeting which was the sole purpose of the entire trip. After the meeting, I tried to print the boarding pass to go back home, and the computer could not find my name. I spoke with a ticketing agent, and she told me that when I cancelled my very first flight, my return flight was cancelled. The return flight was already paid for. I had to get back home, so I had to buy another ticket for $149.

Once I returned home, I read and reviewed American Airlines Company Policies, and nowhere in it does it state that if one flight is cancelled, the return flight is also cancelled. This was a $299 trip that I ended up paying $600 for. This does not seem fair at all. I really do enjoy American Airlines, and I intend to remain a loyal customer, but I do believe I should be reimbursed for the difference. Since I fly frequently, I would prefer a credit in the amount of the difference for my next flight. Feel free to reach me at (219)677-0629.

Flight Number: 6532
Arriving Date: October 16, 2010
Returning Date: October 17, 2010

Sincerely,

Chloe Kwasny

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