Business Communication Test Review 1
Chapter 1 * Social intelligence is best defined as the ability to: quickly assess the emotions of those around and adapt ones words, tones, and gestures accordingly. * Computational thinking: the ability “to interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes.” * Visual literacy: the ability to create and interpret graphics. * Analytical literacy (interpretive skills): the ability to determine the deeper meaning or significance of what is being expressed. * Which of the following sentences is true about internal-operational communication: It mainly includes the orders and instructions that supervisors give to their employees. * The ability to create and interpret graphics is called visual literacy: True
Chapter 4 * To write economically: to eliminate surplus words, and eliminate cluttering phrases. * Short sentences carry more emphasis than long involved ones: True * Using short sentences and communication increases miscommunication: False * Constructing clear sentences and paragraphs involves…?: True
Chapter 18 * The following sentence does not have spelling errors: True * According to standards for punctuation whether the apostrophe goes before or after the “s” depends on if the possessive noun is singular or plural: True
Chapter 11 * The objective quality report is an unbiased approach: True * The “purpose statement” is also called the studies objective, aim or goal. * When you look for relationships between sets of data during the reporting/writing process you should ensure the data sets are not comparable: False

Textbook Review
Chapter 1: * Communication is the most valuable soft sill, with “teamwork skills” and “analytical skills” following closely behind. * Operational Communication: * Internal-operational communication: It includes the ongoing discussions that senior management undertakes to determine the goals and processes of the business, as well as sales, production, inventories, and their ideas to the business. * External-operational communication: This includes all of the business’s efforts at selling-from sales letters, emails, and phone calls to Web and television ads, and customer visits. * Personal Communication: is the exchange of information and feelings in which we human beings engage whenever we come together-or when we just feel like talking to each other. * Formal Network: Well-established, usually along operational lines. * Depends on certain established forms or “genres” in the company. * Planned & Managed * Informal Network: follows no such pattern; they form an ever-changing and infinitely complex structure linking the members of the organization to each other and to many different external audiences. * Factors impacting Communication: * Nature of the Business * Size & Complexity * Industry environment-stable or volatile? * Geographic dispersion * Organizational culture * Most business-communication problems are ill-defined problems requiring. * Research * Analysis * Creativity * Judgment * Grapevine: an informal network inside an organization, this communication network is more valuable to the company’s operations than a first impression might indicate. * The Larger-context: * Business-economic * Sociocultural * Historical * The Relationship of Communicators…matters * The Communicators’ Particular Contexts: * Organizational Contexts * Professional Contexts * Personal Contexts * The Communication Process: * The Sender * Sensing a communication need * Defining the Situation * Considering possible communication strategies * Selecting a course of action * Composing the message * Sending the message * The Receiver * Receiving the message * Interpreting the message * Deciding on a response * Replying to the message * The Bottom Line: The goal of business communication is to create a shared understanding of business situations that will enable people to work successfully together.
Chapter 4 * Simple sentence structure is good for those with less knowledge & lower communication abilities * Managing emphasis is key to ensuring your key points stand out * Following the rules of grammar & logic help convey a professional image * Easy-to-digest paragraph “chunks” engage readers * Short sentences stand out/Long sentences de-emphasize content * Construction of Clear Paragraphs * Give the paragraphs unity * Keep paragraphs short * Make good use of topic sentences * Leave out unnecessary detail * Make paragraphs coherent * Cluttering phrase: is a phrase that can be replaced by shorter wording without loss of meaning. * Surplus words: we often use meaningless extra words as a matter of habit. Eliminating these words sometimes requires recasting a sentence, but often they can just be left out. * If two ideas are presented equally, or coordinated, they get about equal emphasis. But if one idea is subordinate to the other, one gets more emphasis than the other.
Chapter 18 * Independent clause: enumeration, quotation, explanation, or list * Bring the following items with you to class: a laptop, your assignment, and your schedule. * But not…My team members this semester are: Kelly Robin and Chris. * Items in a series: * Our company is known for excellent customer service, competitive prices, and quality merchandise. * Coordinate adjectives * We guarantee that this is a good, clean car. * Restrictive/nonrestrictive clauses * Anyone who wants to participate should see me by noon. (restrictive) * Chris Cooper, who coaches the company softball team, wants more people to play.
Chapter 11 * Report: an orderly and objective communication of factual information that serves a business purpose. * Determine the Report Purpose: * Conduct a preliminary investigation * Create a clear problem & purpose statement * Purpose Statement: To review operations of company X from January 1 thru March 31. * Subtopics: * Production * Sales and promotion * Financial status * Computer systems * Product development * Human resources * Inferential Statistics: Enable you to generalize about a population based on the study of a sample. * The Nature and Benefits of outlining: * Shows what things go together (grouping) * What order they should be in (ordering) * And how the ideas relate in terms of generality (hierarchy) * Headings should be as short as possible while still conveying clear meaning.

* A good beginning . . . * States the subject of the report. * Reveals what kind of data it is based upon. * Indicates its likely significance to the reader. * A good ending . . . * May summarize; or summarize & interpret; or summarize, interpret, & recommend—depending on the reader. * Must make the informational “gist” clear. * Must make the contents’ significance clear.