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Business Level 3 Unit 5 M1

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M1: Discuss the importance of keeping fault logs
Fault logs are used to record the occurrence of danger and faults on a computer, these faults can then be used in the future if the problem happens again so the technician can decide the problem quickly without having to troubleshoot it again.
These faults can be problems such as hardware or software errors that require a certain technique to fix this can be listed in the notes in the fault log for the technician to quickly fix the problem. Due to a number of faults that will be recorded a day it is a good idea to keep records on servers so they can be accessed from different locations such as mobile devices and desktop computer with multiple users connected at one time which means that multiple technicians can fix multiple problems simultaneously. …show more content…
Fault logs will also give an indication of where a procedure went wrong if the system did not turn out as expected. These logs can be stored in different formats the most effective being a server database much as SQL to store the data and for clients to query the server and results to be returned. This can be an expensive method of setting up a system as servers need to be professionally implemented and installed to ensure that once installed no data is lost and server downtime is minimal.
Another view of the advantages of fault logs is to see which technician is submitting the most amounts of fault logs and to see which technician is making more progress than

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